1 meilleure offre (assistant front office manager, vernon bc) (à pourvoir)

Assistant Front Office Manager
Sparkling Hill Resort —Vernon, BC
- De 50 000 $ à 55 000 $ par an
- Heures supplémentaires
- Service à la clientèle
- Microsoft Office
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Invalidité
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il y a 12 jours

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Assistant Front Office Manager

Sparkling Hill Resort -
Vernon, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 50 000 $ à 55 000 $ par an
Il y a 12 jours

Profil recherché

Service à la clientèle
Leadership d'équipe
Coaching
Microsoft Office
Diplôme d'études secondaires
Service à la clientèle
Hôtellerie
Comptabilité
Orientation axée sur le service à la clientèle
Paie
Réception
Dépôts
Gestion de bureau
Service aux visiteurs
Affaires
Manipulation d'argent
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Coordination d'équipe

Description complète du poste

Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Assistant Front Office Manager. The ideal candidate will be responsible for the supervision and control of all Front Office areas including Front Desk, Reservations and Valet, in coordination with the Front Office Management team.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

Deeply discounted room rates available to team members
Discounts on gift shop retail, food and spa treatments
Extended health benefits
Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties and Responsibilities:

Provide direct supervision of Front Desk Agents, Reservations Agents, and Valet/Bell Persons
Respond to guest inquiries and requests promptly and courteously
Count, record, and verify cash deposits.
Record and distribute gratuities
Prepare various reports for management
Have extensive knowledge of Maestro Property Management System in order to coach and train employees
Respond to internal and external phone calls and emails
Resolve guest concerns in an efficient and courteous manner
Assist team members with check ins and check outs, parking and bringing up guest vehicles, answering phone calls, and other duties as needed
Act as a liaison with other Department Managers and Assistant Department Managers to promote effective communication and efficiency within the resort
Attend meetings as necessary to represent department, both internally and externally
Lead team members by example, and be an excellent representation of Sparkling Hill both in and away from the resort
Scheduling and payroll duties
Responsible for all aspects of department management in the absence of Front Office Manager
Other duties as required

Requirements:

High School Diploma required
Degree or diploma in hospitality, business, or tourism management preferred
Demonstrated experience in a management role, preferably in a hospitality environment
Ability to supervise, coach, and direct employees in an effective manner
Proficiency with Microsoft Office and all other necessary systems
Basic accounting skills
Excellent communication and organization skills
Ability to maintain a high level of customer service and professionalism at all times
Availability for flexible work hours including days, evenings, weekends, holidays, and overtime as needed
Reliable transportation is essential

Qualified applicants may submit their cover letter and resume to Ms. Toni Williams-Gibbs, Guest Experience Manager. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Store discount
Vision care

Ability to commute/relocate:

Vernon, BC: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

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