6 meilleures offres (call centre agent, winnipeg, mb) (à pourvoir)

Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Temps partiel
- Microsoft Outlook
- Vente
- Diplôme d'études secondaires
il y a 11 jours
Guest Care Agent
Ashley Canada - The Dufresne Group —Winnipeg, MB
- De 18 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Vente
- Microsoft Office
- Diplôme d'études secondaires
Postuler rapidement
il y a 13 jours
Life Services Representative
Wawanesa —Winnipeg, MB
- De 48 000 $ à 55 000 $ par an
- Temps partiel
- Travail hybride
- Anglais
- Microsoft Office
- Expérience administrative
il y a 11 jours
Lead Call Centre Agent
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Diplôme d'études secondaires
- Esprit d'analyse
Call Centre Supervisor
Perimeter Aviation —Winnipeg, MB
- Temps plein
- Microsoft Outlook
- Diplôme d'études secondaires
- Esprit d'analyse
il y a 3 jours
Guest Care Team Leader
Ashley Canada - The Dufresne Group —Winnipeg, MB
- Microsoft Office
- Expérience en supervision
- Capacités de présentation
Postuler rapidement

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Call Centre Agent

Perimeter Aviation -
Winnipeg, MB

Postuler dès maintenant

Détails du poste

Temps partiel
Il y a 11 jours

Profil recherché

Conciliation de caisse en fin de quart
Microsoft Outlook
Vente
Centre d'appels
Gestion des demandes des clients
Diplôme d'études secondaires
Prise de décisions
Service à la clientèle
Orientation axée sur le service à la clientèle
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Négociation

Description complète du poste

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.
Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

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Guest Care Team Leader

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