20 meilleures offres (information technology intern, alberta) (à pourvoir)

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IS Security Student
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HRPD Systems Business Analyst Student
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Field IT Technician (Part-Time / On-Call) – Karmakarah National Technician Program (KNTP)
Karmakarah Technologies Inc. —Calgary, AB
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IT, Enterprise and Business Solutions, Co-op Student
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SALES LEAD - FULL TIME - CALL IT SPRING
Cis West Edmonton Mall —Edmonton, AB
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Technical Support Analyst - Intern

PBS Systems -
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein
De 20 $ à 25 $ de l’heure
Il y a 10 jours

Profil recherché

Microsoft Windows Server
Live chat
TCP
Centre d'appels
LAN
Études postsecondaires
Amélioration des processus
Windows
Diplôme d'études secondaires
Matériel informatique
Service à la clientèle
CompTIA Network+
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
WAN
Réseau IP
Compétences en communication
Expérience en concession
Interaction avec les clients
CompTIA A+
Gestion du temps
Centre d'assistance

Description complète du poste

Company Name: PBS Systems
Job Location: Calgary, AB (Tech Center)
Job Type: Full-time, Contract (3-month)
No. of Openings: 01
Job Requirement(s): None
Internal Job Title: Technical Support Analyst - Intern
Reports To: Team Lead, Technical Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern (3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:

Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve relevant certification in line with department needs and requirements
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

High School Diploma required
Relevant certification or post-secondary diploma in progress
Previous customer service or dealership experience is an asset
Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
Thorough understanding of PC hardware and software as well as Microsoft Products
Previous experience working with Networks (TCP/IP)
Basic LAN/WAN knowledge
CompTIA A+ and Network +
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Excellent verbal and written communication skills
Ability to work within and meet set deadlines

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive base salary ($20 - $25/hr.)
Great referral bonus
Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Postuler dès maintenant

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