2 meilleures offres (service advisor, amherst, ns) (à pourvoir)

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Service Appointment Coordinator / Warranty Administrator

Amherst Toyota -
Amherst, NS

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Détails du poste

Temps plein
De 35 700 $ à 42 000 $ par an
Il y a 21 heures

Profil recherché

Compétences en vente (compétences interpersonnelles)
Développement des relations avec la clientèle
Logiciel de gestion de concession (DMS)
Logiciels de gestion de données
Planification des rendez-vous clients
Gestion des demandes des clients
Microsoft Office
Logiciels de saisie de données
Expérience en conseil de service de véhicule automobile
Ventes internes
Traitement des réclamations de garantie
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Saisie de données
Appels sortants
Consultation auprès de la clientèle
Étiquette au téléphone
Expérience en vente et service à la clientèle
Compétences en communication
Expérience en concession
Interaction avec les clients

Description complète du poste

About Amherst Toyota

At Amherst Toyota, our service department is the heart of our business. We believe every phone call is an opportunity to build trust and deliver a modern, seamless customer experience. We are looking for an outgoing, detail-oriented Appointment Coordinator & Warranty Administrator to join our team.

Whether you come from an automotive background or a high-volume phone sales/customer service environment, if you have strong phone presence, great organization, and a positive drive, we want to hear from you!

The Role: What You’ll Do

This is a dynamic dual-role combining customer phone engagement with backend administrative precision (roughly a 70% phone/customer coordination and 30% warranty administration split).

Because every appointment booked directly drives our shop’s success, we view appointment coordination as a vital sales role. You won't just take calls—you'll consult with customers, build value in our maintenance services, and keep our service bays humming.

Key Responsibilities:

Customer Coordination & Booking (70%):
Handle incoming phone calls, online booking requests, and customer inquiries with high energy and professional phone etiquette.
Actively listen to customer needs, educate them on recommended maintenance schedules, and book service appointments to optimize shop capacity.
Perform outbound follow-up calls for unscheduled maintenance, open recalls, and service reminders.
Build genuine customer relationships and provide a friendly, confident initial point of contact for Amherst Toyota.
Warranty Administration (30%):
Review, code, and submit factory warranty claims to Toyota Canada accurately and promptly.
Monitor open warranty claims to ensure timely payment and resolve any rejected claims.
Tag, organize, and track warranty parts for return or audit compliance.
Maintain clean electronic records and precise schedule reconciliations in our Dealer Management System (DMS).

What We Are Looking For

Key Skill: Exceptional communication and phone presence. You view phone conversations as opportunities to sell an experience and build value.
Detail-Oriented: High accuracy when entering vehicle data, notes, and warranty claim coding.
Experience: Dealership experience (Service Advisor, BDC, or Warranty Admin) or knowledge of Toyota systems is a great bonus, but not required! We will fully train the right person with the right attitude and strong interpersonal skills.
Tech Savvy: Comfortable navigating digital databases, phone scheduling systems, and basic Microsoft Office.
Reliability: Strong work ethic, punctual, and able to multitask in a fast-paced environment.

Why Join Amherst Toyota?

Great Work-Life Balance: Consistent Monday to Friday schedule—enjoy your weekends off!
Comprehensive Benefits: Health, dental, and vision coverage package.
Employee Perks: Discounts on vehicle purchases, parts, and service.
Growth & Support: Hands-on training, ongoing Toyota product support, and a supportive team atmosphere.

Pay: $35,700.00-$42,000.00 per year

Work Location: In person

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Service Appointment Coordinator / Warranty Administrator

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