1 meilleure offre (audio visual engineer, aurora, on) (à pourvoir)

Field Service Engineer
Aligned Vision Group —Markham, ON
- Temps plein
- Microsoft Outlook
- Conception de systèmes
- Conduite de véhicule

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Field Service Engineer

Aligned Vision Group
Markham, ON

Postuler dès maintenant

Détails du poste

Permanent | Temps plein

Profil recherché

Microsoft Outlook
Préparation de documents
Mise en service de systèmes
Zoom
Conception de systèmes
Conduite de véhicule
Service à la clientèle
Rédaction de rapports
Orientation axée sur le service à la clientèle
Réseaux informatiques
Développement logiciel
Soutien à la clientèle
Interface utilisateur
Implication dans la phase de mise en service
Interaction avec les clients
Coordination d'équipe
Permis de conduire
Centre d'assistance

Description complète du poste

We strive to maintain the highest level of ethical standards and foster a culture for our current and future employees that promote continuous improvement and growth. Our goal is to become the most desirable employer within the Audio-Visual industry.
Field Service Engineer

Aligned Vision Group prides itself on providing a seamless support system for our clients. The Field Service Engineer is the front line of this system – client-facing, troubleshooting, problem-solving – and is supported by the full resources, knowledge and experience of the team and the company.

When not working in a Service capacity, this person may contribute to new projects, working internally with Sales, Engineering, Installation and Project Management team members and externally with clients, consultants, and contractors.

This is a fulltime/permanent position, with the majority of the work being onsite at our clients’ facilities or in-office in our FE/Programming lab.

Responsibilities include, but are not limited to the following:

Maintain a complete understanding of all project documentation, objectives, and requirements.
Provide remote and in-person customer service support, performing service tasks in a timely and quality-conscious manner, including:
- Creating and maintaining service tickets, and producing service reports for clients.
- Testing, diagnosing and repairing AV systems and associated equipment.
- Making user interface, programming, and audio adjustments to AV systems.
- Authoring of complete control system and DSP system configurations.
- Developing custom software solutions as required.
- Coordinating with the client’s IT team to identify all networking requirements.
Develop system testing protocols and checklists.
Maintain system documentation including IP schedules and MAC address tables.
Work with other members of the team to ensure that project closeout documentation has been assembled and delivered as required.
Stay current with industry trends and changing and emerging technologies in order to provide leading edge system designs.
Participate in ongoing training and professional development.

Qualifications:

4+ years previous experience in professional audio-visual systems installation, programming and commissioning.
A thorough understanding of AV system functionality and installation processes and techniques.
An understanding of digital audio and video formats and transport methods, control system topologies and networking.
The ability to troubleshoot and problem-solve complex technical issues.
The ability to read and comprehend project technical documents including engineering and architectural drawings, schedules, test reports, and commissioning documents.
Proficiency in:
- The architecture, programming, deployment and troubleshooting of integrated control platforms such as Crestron, Extron and others.
- DSP platforms (QSC, Biamp, BSS).
- Soft conferencing (MS Teams, Zoom) and VC configurations.
Comprehensive working knowledge of MS Office Suite, including Word, Excel, Outlook, Teams, and OneNote.
The ability to generate effective business and technical correspondence and documents
The ability to interact with employees, customers and co-workers in a professional manner.
Effective time management and attention to detail.
Self-motivated with the ability to prioritize and manage tasks to meet project objectives.
A valid driver’s license and maintaining a clean driver’s abstract to drive a company-provided vehicle.
The ability to pass government and/or police security screenings as may be required in the execution of your duties.

If you are a highly motivated, self starting, organized individual who enjoys working in a fast paced team environment, please submit your resume in confidence to… [email protected] .

AV Group is committed to providing fair and accessible employment practices to all of its employees and representatives. These practices also extend to our recruitment process – accommodations with regards to materials or processes to be used are available upon request to all AV Group job applicants and prospective employees who have been engaged to participate further in an assessment or selection process.

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Field Service Engineer

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