Customer Support Engineering Administrator
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- 50 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Customer Support Engineering Administrator

MACLEAN ENGINEERING & MARKETING CO. LIMITED -
Greater Sudbury, ON

Postuler rapidement

Détails du poste

Temps plein
50 000 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
Certification SIMDUT
Microsoft Excel
Études postsecondaires
Microsoft Office
SharePoint
Affaires
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Purpose of Role
As a valuable member of the Customer Support Engineering department, you will provide direct support to the CSE Manager and other team members including Customer support (both internal and external), coordinating engineering planning and projects with both the CSE team and other stakeholders as well as providing direct administrative support for the group.

Essential Duties & Responsibilities:

Daily Engineering Operations: Coordinate daily tasks of the Customer support engineering team, ensuring efficient allocation of work and timely response to customer needs.
Reassign work as needed, making judgments based on current workloads & priorities
Coordinate and maintain schedules while ensuring attention to multiple factors (location, time, etc.) and engaging in timely and clear communication with all relevant parties
Handle a variety of scheduling issues/needs efficiently and with attention to detail in a fast-paced environment utilizing the required systems and procedures
Facilitate and participate in weekly schedule reviews
Organize and maintain training matrix, ensuring all personnel hold current training certificates/documents (WHMIS, Norcat, site orientations, etc.)
Ensure team members complete and submit required documentation timely and accurately
Actively work towards meeting performance goals including but not limited to scheduling efficiency
Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor
Create and maintain system equipment project id
Accurately track project progress and completion status
Support engineering team with computer issues, etc
Standardization of Processes: Support the implementation of standardized service and support processes, ensuring consistent practices are followed across all sites and that documentation aligns with company-wide expectations.
Customer Interaction: Maintain strong relationships with site contacts and customers, ensuring a high level of service and professionalism is delivered.
Coordinate and support travel logistics for engineering team including booking hotels, accommodations, and flights, ensuring alignment with project timelines.
Generate and maintain weekly and monthly internal and customer‑facing reports aligned with the Engineering team’s activities, performance metrics, and objectives.
Continuous Improvement: Identify opportunities for process improvements and contribute to initiatives that enhance service delivery, and team performance.

Qualifications:

Post‑secondary diploma or degree in one of the following:
- Business Administration
- An equivalent combination of education and relevant experience may be considered.
Proven experience coordinating multiple people, schedules, and priorities in a fast‑paced operational environment
Experience working in a team environment.
Attention to detail in documentation, and compliance tracking
Proficiency in MS Office Software (Word, Excel, PowerPoint, Sharepoint)
Strong interpersonal and communication skills, with the ability to interact effectively with customers, team members, and cross-functional teams, proficiency in other languages is an asset
Ability to work independently and take initiative, while maintaining alignment with team goals and company standards.
Excellent organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
Commitment to health, safety, and environmental compliance in all work activities
Willingness and ability to travel internationally, with a valid driver’s license and Passport

Working Conditions:

Office/Shop setting
Travel may be required to visit MacLean Branches domestically and globally. A valid passport is required.

Planned Training:

HR Orientation
HSE Orientation
Sales and Support Training

Bona fide Occupational Requirements:

Must be able to complete all required training
Must possess a valid passport and have the ability to travel to mine sites.

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

A clear and satisfactory result is required for all candidates prior to the confirmation of employment.

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