The Bell Valet Captain is responsible for leading the Bell & Valet team in delivering exceptional, personalized guest experiences from arrival to departure. As the first and last impression of The Malcolm Hotel, the Bell Valet Captain sets the standard for luxury hospitality by providing warm, anticipatory, and professional service while ensuring the efficient operation of the Bell Desk, Valet, luggage services, and porte cochère. This leadership role is responsible for coaching, mentoring, and developing a high-performing team committed to Forbes Five-Star service standards and the values of Spring Creek Resorts.
REQUIREMENTS
The ideal candidate will have a minimum of two (2) years of Bell and Valet experience, with previous leadership or supervisory experience, considered an asset. Preference will be given to candidates with a diploma or degree in Hospitality Management or in a related field. A valid Alberta Class 5 driver's license (Class 4 an asset), a clean driver's abstract, and the ability to successfully complete a criminal record check are required. Standard First Aid & CPR certification is considered an asset. Additional training in luxury guest service, Les Clef d’Or Gold Keys, Guest Service Gold®, Forbes Travel Guide standards, WHMIS, or Defensive Driving is considered an asset.
The successful candidate must demonstrate exceptional leadership, communication, and guest service skills, with a passion for delivering personalized luxury experiences. They must be capable of coaching and leading a high-performing team, remain professional under pressure, and be physically able to stand for extended periods while lifting, carrying, pushing, and pulling items up to 35 kg. Flexibility to workdays, evenings, weekends, holidays, and special events is required.
DUTIES
The duties of this position include, but are not limited to:
- Lead, supervise, and coordinate the daily operations of the Bell and Valet team while maintaining the highest standards of luxury guest service.
- Conduct daily shift briefings, communicate VIP arrivals, group movements, special events, weather conditions, and operational priorities.
- Welcome arriving and departing guests with gracious, attentive, and personalized service, creating a memorable first and last impression.
- Safely Park, retrieve, and care for guest vehicles while maintaining accurate vehicle and key control procedures.
- Retrieve, deliver, store, and safeguard guest luggage with efficiency and attention to detail.
- Escort guests to their accommodations while introducing hotel amenities, in-room features, and resort services.
- Deliver guest messages, packages, amenities, and special requests promptly and professionally.
- Maintain the cleanliness, organization, and presentation of the lobby, porte cochère, Bell Desk, and guest arrival areas.
- Serve as a knowledgeable ambassador for The Malcolm Hotel and the Bow Valley by providing recommendations on local attractions, dining, activities, and resort services.
- Assist the Les Clef d’Or Concierge and Front Desk teams with VIP arrivals, transportation arrangements, guest inquiries, reservations, and special functions.
- Coordinate with the Guest Services Manager to deliver ongoing training, coaching, performance feedback, and development for all Bell and Valet team members.
- Monitor service standards and lead by example to ensure exceptional guest experiences and adherence to luxury hospitality expectations.
- Anticipate guest needs, resolve concerns promptly, and recover service opportunities with professionalism and discretion.
- Assist with seasonal snow removal and maintain safe, accessible guest entrances during winter conditions.
- Ensure compliance with hotel safety policies, vehicle handling procedures, and emergency response protocols.
- Foster a positive, collaborative, and guest-focused team culture while promoting continuous improvement and operational excellence.
A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.
Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.
On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Experience:
- Leadership: 1 year (preferred)
- Bell/Valet: 1 year (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
