2 meilleures offres (collision specialist, british columbia) (à pourvoir)

Collision Experience Specialist
Craftsman Collision 1981 LTD —Victoria, BC
- De 52 000 $ à 56 000 $ par an
- Diplôme d'études secondaires
- Mentorat
- Réception
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Collision Experience Specialist

Craftsman Collision 1981 LTD
Victoria, BC

Postuler rapidement

Détails du poste

Permanent
De 52 000 $ à 56 000 $ par an

Profil recherché

Planification des rendez-vous clients
Politiques de santé et sécurité au travail
Études postsecondaires
Actions correctives et préventives (CAPA)
Diplôme d'études secondaires
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Réception

Description complète du poste

The Collision Experience Specialist is the next step in the customer experience career path. Building on the Advisor role, the Specialist combines advanced customer service expertise with front office mastery of The Craftsman Way (TCW). This role is pivotal in maintaining TCW standards across scheduling, documentation, and workflow coordination.

Why work at Craftsman Collision?

Up to $1500 signing bonus
Comprehensive benefits package
Opportunities for professional growth and I-CAR training
Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

Reporting to: Shop Manager

KEY RESPONSIBILITIES

Provides the highest levels of customer service, managing complex files and escalated customer concerns;
Resolves customer service issues and escalates to the Shop Manager where appropriate;
Determines customer needs including estimate scheduling, repair booking, and transportation requirements;
Acts as primary owner of vehicle drop-off and delivery processes;
Provides accurate timelines and manages customer expectations throughout the repair process;
Serves as a subject matter expert on Direct Repair Program (DRP) requirements and CAPP processes;
Ensures vehicle pre-wash, mapping, and documentation meet The Craftsman Way standards;
Monitors workflow to identify delays, missed parts, or documentation gaps and takes corrective action;
Participates in daily production meetings, relaying customer insights and priorities;
Mentors and supports Collision Experience Advisors;
Supports management in achieving KPIs tied to TCW performance metrics;
Contributes to the goal of closing all files within 24 hours of vehicle delivery;
Works with the Shop Manager to support compliance with health, safety, quality, and employment standards;
Supports compliance with internal policies, procedures, and guidelines;
Supports company standards in SPARKLE, safety, and security;
Represents and promotes the Craftsman Collision brand in all internal and external interactions; and
Other duties as assigned.

QUALIFICATIONS

Minimum of 1 year of experience in a collision centre or automotive customer service environment;
Strong understanding of front office workflows and The Craftsman Way principles;
Demonstrated ability to handle complex customer and insurance situations;
Strong organizational, problem-solving, and interpersonal skills;
Proficiency with shop management systems and scheduling tools;
High school diploma required; post-secondary education an asset;
Must be legally entitled to work in Canada with no restrictions.

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Collision Experience Specialist

Operations Specialist, Sales, Service, Delivery, & Collision Finance

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