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Front Desk Coordinator/Admin Assistant

Medicine Hat YMCA -
Brooks, AB

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Détails du poste

Permanent | Temps plein
18 $ de l’heure
Il y a 14 heures

Profil recherché

Microsoft Powerpoint
Utilisation d'un ordinateur
Certification RCR
Communication avec la clientèle
Préparation de documents
Traitement de texte
Compétences rédactionnelles
Communication avec les clients
Coaching en préparation à l'emploi
Certificat de premiers soins de base
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Consultation auprès de la clientèle
Compétences en communication
Interaction avec les clients

Description complète du poste

Position Title: Front Desk Coordinator/Admin Assistant

Reports To: Employment Centre Manager

Pay Grid: $18/hour

Department: Employment Services

Hours: 40 hours/week

Our Culture:

YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

We do the right thing.

We are caring, respectful, honest, and responsible in all that we do.

We put people first.

We believe in each other – honouring our strengths, diversity, perspectives, and passions.

We keep our promises.

We do what we say we will do.

We lead by example.

We are courageous, speaking with conviction and always willing to listen and collaborate.

What qualifications are we looking for?

At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

2 Years of post-secondary in Administration or Human Services/ Social Sciences
Standard First Aid, CPR-Level C
Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage

Knowledge & Skills

Computer skills (Strong knowledge of word processing, PowerPoint, Internet)
Knowledge of employment, education, and training strategies, local labour market information and community resources
Exceptional customer service attitude
Ability to support others in empathetic, non-judgmental manner
Be organized and resourceful
Strong leadership and communication skills

What does this role look like at the YMCA of Southeastern Alberta?

Reporting to the Employment Centre Manager, the Front Desk Coordinator/Admin Support is responsible for the main and front desk as the initial point of entry for our clients, professionals, employers and the general public. Community stakeholders contact our centre via in person, telephone, and email. The front desk area, the first impression of our organization, and our professionalism is a high priority to ensure superior customer service. The Front Desk Coordinator will exercise diligence in creating and maintaining a distraction free and inviting front desk area.

The responsibilities and duties of this role will include but is not limited to:

Answer general inquires, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable manner
Respect staff/client confidentiality
Work cooperatively with community groups and agencies, businesses and other organizations involved in providing career, employment, education and training resources
Answer general inquiries, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable manner
Create any documents, resource materials as needed / requested by staff
Assess the prospective client’s desired career / employment / training/ education goals and assess how we can best assist in achieving those goals
Assist clients in the centre with resume development, job search strategies, training opportunities, career planning, employability skills, labour market information and any other identified need
From time to time, may need to lift boxes of files weighing up to 20 pounds

The Benefits to Joining our Team:

Paid wellness days and benefits package after 3-month probationary period
Paid Birthday and Employment Anniversary Date
Employee Assistance Program
Free Health Plus Membership with 15% discount for family members
2 weeks paid vacation after 3 months prorated based on start date
1 week of PTO after 3 months prorated based on start date

Please Apply:

With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.

Please send application packages to:

Dynorah Saldivar

YMCA of Southeastern Alberta

525 2nd St SE

[email protected]

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

Employee assistance program
Extended health care
On-site parking
Paid time off

Work Location: In person

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Front Desk Coordinator/Admin Assistant

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