1 meilleure offre (front desk clerk night auditor, calgary, ab) (à pourvoir)

Night Auditor / Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
- 17 $ de l’heure
- Temps partiel
- Expérience en gestion
- Service à la clientèle
- Hôtel
- Assurance Dentaire
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Night Auditor / Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Count and verify cash, shift activity, keys, gift…
17 $ de l’heure
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Night Auditor / Guest Service Agent

Best Western Plus Port O'Call
Calgary, AB

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Détails du poste

Permanent | Temps partiel
17 $ de l’heure

Profil recherché

Conciliation de caisse en fin de quart
Expérience en gestion
Expérience en hôtellerie et hébergement
Service à la clientèle
Audit de nuit
Supervision de la garde des espèces et du balancement de la caisse
Caisse
Expérience en services aux clients d'hôtel
Service à la clientèle
Rédaction de rapports
Orientation axée sur le service à la clientèle
Réception
Nettoyage
Stockage
Standard téléphonique
Appels sortants
Consultation auprès de la clientèle
Service aux visiteurs
Étiquette au téléphone
Rapport de situation
Résolution des problèmes de la clientèle
Interaction avec les clients
Négociation
Hôtellerie
Gestion du temps
Rapprochement de comptes

Description complète du poste

Best Western Plus Port O'Call is looking for passionate, energetic, customer focused and dynamic people to join our Front Office team.

JOB REQUIREMENTS:

Experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of Guest Service practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency with Microsoft.
Knowledge of Jonas Chrome PMS as an assets.

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.
Hotel Night Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. Preparing End of Day reports, reconciling revenues, post charges and payments. We need a person who is pleasant in person as well as holding excellent telephone manners.

APPLICABLE SKILLS:

Previous experience in a front desk or night audit role is preferred.
Understanding of Yield and Revenue Management an asset.
Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

Work Remotely

Job Types: Part-time, Permanent

Pay: $17.00 per hour

Benefits:

Dental care
Discounted or free food
Extended health care
On-site parking

Experience:

customer service: 1 year (preferred)

Work Location: In person

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Night Auditor / Guest Service Agent

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