Position
Service Coordinator - PDD
Location
Calgary, AB
Type
Full Time - Hybrid
Salary
$54,000 - $58,000
Break Barriers. Employ Change.
At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
DETAILED JOB DESCRIPTION
Services without coordination can be confusing and counterproductive - that’s why we have a Service Coordinator. As one of Alberta’s leading not-for-profits, Prospect lives by four words: Break barriers. Employ change. Anywhere people face barriers to employment, we’re there to help.
The Service Coordinator efficiently coordinates services for clients with developmental disabilities to build and enhance work-related skills by utilizing the outdoors and various art mediums. This position is also responsible for the administrative aspects of services, including maintaining client files and reporting on monthly outcomes and statistics.
What will you do?
- Provide orientation to Prospect and program services, assess client goals and needs, schedule – coordinate and carry-out intake and planning meetings with clients and members of their support network, arrange for accommodations or assistive technologies where appropriate, determine acceptance of clients into service, develop employability assessments, service plans, employment profiles and client schedules.
- Act as the central point of contact for the client support network, from intake to completion of service.
- Monitor goal attainment, including soliciting feedback from other departments such as Employment Specialists, Employment Retention Specialists and Program Coordinators.
- Support other Prospect direct service positions in working directly with Prospect clients; providing support in order to help expand employability skills development.
- Maintain knowledge of supports and resources within the community, including financial supports, funders, mental health service providers, supports for persons with developmental disabilities, crisis supports, behavioral supports, counseling supports and education and training supports.
What does it take to do this job?
- Post-secondary education in a related field and 2 to 3 years’ experience with case management/service coordination in a similar industry or environment.
- Exceptional oral and written communication skills.
- Excellent organizational and analytical skills.
- Demonstrated proficiency with Microsoft Office.
- Prior experience with intake processes, employability assessments, accommodations, and service plans would be considered strong assets.
Further Notes:
- All employees must pass a vulnerable sector check.
- This is currently a hybrid role, offering the flexibility to work from home part of the time while also connecting with others through in-office collaboration.
- Those with a combination of post-secondary education along with professional experience may be considered.
- A reliable vehicle and valid driver’s license is required for business travel.
If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [email protected].
Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.
Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:
Enthusiastic
Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.
Professional
In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.
Innovative
Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.
Inclusive
Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.
Collaborative
Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.
