20 meilleures offres (program manager, delivery ccaas, calgary ab) (à pourvoir)

Program Manager, Delivery - CCaaS
TELUS Digital —Calgary, AB
- De 118 400 $ à 148 000 $ par an
- Temps plein
- Télétravail
- PMP
- Déplacements à prévoir
- Développement logiciel
Regional Performance Manager - Western Canada
Confidential —Calgary, AB
- De 95 000 $ à 105 000 $ par an
- Temps plein
- Vente
- Déplacements à prévoir
- En présentiel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Senior Marketing Strategist
POD Marketing Inc. —Calgary, AB
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Marketing
- Recherche
- Esprit d'analyse
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Senior Marketing Strategist
POD Marketing Inc. —Calgary, AB
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Marketing
- Recherche
- Esprit d'analyse
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
General Manager Calgary Thrift Shop
Mennonite Central Committee —Calgary, AB
- À partir de 69 159 $ par an
- Temps plein
- Microsoft Office
- Diplôme d'études secondaires
- Baccalauréat
- Assurance Dentaire
- Assurance Vision
Associate Project Manager
Red Dot Restoration Ltd —Calgary, AB
- De 60 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Microsoft Office
- Gestion de projet
- Construction et rénovation
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
Director of Child and Family Services
Stoney Tribal Administration —Calgary, AB
- Fins de semaine au besoin
- Expérience en gestion
- Esprit d'analyse
- Expérience auprès des enfants
- Assurance Dentaire
- Congés payés
Postuler rapidement
General Manager - Manufacturing Division
Centra Windows —Calgary, AB
- De 200 000 $ à 250 000 $ par an
- Temps plein
- Construction et rénovation
- Gestion de budget
- En présentiel
- Programmes de Bien-être
- Plan d'actionnariat des employés
Postuler rapidement
Staff Housing Manager (Field, BC)
Canadian Rocky Mountain Resorts —Alberta
- À partir de 50 000 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Hôtel
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Human Resources & Safety Manager
Complete Environmental Group —Calgary, AB
- De 90 000 $ à 115 000 $ par an
- Temps plein
- Microsoft Office
- Ressources humaines
- En présentiel
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Project Manager
Aecon —Calgary, AB
- Heures supplémentaires
- Déplacements à prévoir
- Sens de l'organisation
- Construction et rénovation
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 12 jours
Construction Project Manager
Synergy Projects Ltd —Calgary, AB
- Heures supplémentaires
- PMP
- Ingénierie
- Construction et rénovation
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Assistant Manager, Sales - Womenswear
Holt Renfrew —Calgary, AB
- De 57 000 $ à 69 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Dentaire
- Bourses d'Études
Assistant Project Manager - Heavy Civil
Morgan Construction & Environmental Ltd. —Alberta
- 12 Heures
- Certification RCR
- Microsoft Office
- Certificat de premiers soins de base
- Assurance Dentaire
- Assurance Vie
il y a 8 jours
Trades Recruiter
Phoenix Industrial —Alberta
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Senior Architectural Manager
Mosaic Holding Corporation —Calgary, AB
- Temps plein
- Baccalauréat
- Construction et rénovation
- En présentiel
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
il y a 1 jour
Project Manager
Fix Network Restorations Calgary —Calgary, AB
- Temps plein
- Microsoft Office
- Expérience en supervision
- Contrôle de la qualité
- Assurance Dentaire
- Congés payés
Postuler rapidement
Construction Operations Manager
Centra Install Pros —Calgary, AB
- De 125 000 $ à 140 000 $ par an
- Temps plein
- Microsoft Office
- Contrats
- Construction et rénovation
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Housing Manager
CUPS Calgary —Calgary, AB
- De 79 203,00 $ à 84 429,39 $ par an
- Temps plein
- Certification RCR
- Baccalauréat
- Certificat de premiers soins de base
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 6 jours
Project Manager
REV Engineering Ltd. —Calgary, AB
- Temps plein
- PMP
- Microsoft Office
- Gestion de projet
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : program manager, delivery ccaas (calgary ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

program manager, delivery ccaas jobs near calgary ab

Project Manager (Calgary, AB) : offres d'emploi

Human Resources Manager (Calgary, AB) : offres d'emploi

Associate Project Manager (Calgary, AB) : offres d'emploi

Senior Operations Manager (Calgary, AB) : offres d'emploi

Marketing Specialist (Calgary, AB) : offres d'emploi

Housing Manager (Alberta) : offres d'emploi

Recruiter (Alberta) : offres d'emploi

Construction Project Manager (Calgary, AB) : offres d'emploi

Program Manager (Calgary, AB) : offres d'emploi

Housing Manager (Calgary, AB) : offres d'emploi

General Manager (Calgary, AB) : offres d'emploi

Performance Manager (Calgary, AB) : offres d'emploi

Assistant Manager (Calgary, AB) : offres d'emploi

Associate Project Manager (Alberta) : offres d'emploi

Construction Manager (Calgary, AB) : offres d'emploi

Project Manager (Oshawa, ON) : offres d'emploi

District Manager (Calgary, AB) : offres d'emploi

Maintenance Manager (Calgary, AB) : offres d'emploi

Project Manager (Regina, SK) : offres d'emploi

Project Manager (Saint Eustache, QC) : offres d'emploi

Program Manager, Delivery - CCaaS

TELUS Digital -
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein
De 118 400 $ à 148 000 $ par an

Profil recherché

Investissement
Gestion de programme
PMP
ITIL
Télécommunication
Développement logiciel
Gestion de budget
Compétences en communication

Description complète du poste

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Program Manager, Delivery - CCaaS, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to Work From Near (Hybrid) based out of one of our Canadian offices or to Work From Anywhere (Remote) within Canada, with travel to clients and TELUS Digital offices expected.

The Opportunity

As a Program Manager, Delivery - CCaaS, you’ll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You’ll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.

Responsibilities

Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications

7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Compensation Range: CA$118.4K - CA$148K

Postuler dès maintenant

Affinez votre recherche

program manager, delivery ccaas emplois - calgary ab

Program Manager, Delivery - CCaaS

Regional Performance Manager - Western Canada

Senior Marketing Strategist

Senior Marketing Strategist

General Manager Calgary Thrift Shop

Associate Project Manager

Director of Child and Family Services

General Manager - Manufacturing Division

Staff Housing Manager (Field, BC)

Human Resources & Safety Manager

Project Manager

Construction Project Manager

Assistant Manager, Sales - Womenswear

Assistant Project Manager - Heavy Civil

Trades Recruiter

Senior Architectural Manager

Project Manager

Construction Operations Manager

Housing Manager

Project Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : program manager, delivery ccaas (calgary ab)

Related Searches

Découvrir les offres d'emploi dans d'autres lieux

Who We Are

Location and Flexibility

The Opportunity

Responsibilities

Qualifications

Equal Opportunity Employer

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact