20 meilleures offres (bilingual customer success manager, canada) (à pourvoir)

Account Manager
JAS Communications —Laval, QC
- De 50 000,00 $ à 108 401,38 $ par an
- Temps plein
- Travail hybride
- Anglais
- Développement commercial
- Capacités de présentation
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Account Manager (Bilingual French/English)
Creative Realities Inc —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Marketing
- Analyse de données
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Customer Success Manager
Fundica —Montréal, QC
- Temps plein
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Service à la clientèle
Postuler rapidement
il y a 2 jours
Customer Success Manager, Ontario
United Services Group —Toronto, ON
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Contrôle de l'inventaire
- Salesforce
- Compétences rédactionnelles
- Assurance Dentaire
- Assurance Vision
il y a 10 jours
Bilingual Customer Success Manager (12 Month Term)
net2phone Canada —Ottawa, ON
- De 43 000 $ à 55 000 $ par an
- Appeler l'employeur
- Télétravail
- Service à la clientèle
- Anglais
- Sens de l'organisation
- Congés payés
Postuler rapidement
Customer Success Manager (12 month contract)
Bucketlist Rewards —Vancouver, BC
- De 70 000 $ à 80 000 $ par an
- Temporaire
- Télétravail
- Logiciels de GRC/CRM
- Espagnol
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
Customer Success Manager
Unleashd Technologies Ltd. —Calgary, AB
- De 75 000 $ à 90 000 $ par an
- Service à la clientèle
- Déplacements à prévoir
- Compétences en communication
- Assurance Dentaire
- Congés payés
Postuler rapidement
Customer Success Supervisor (Bilingual)
net2phone Canada —Ottawa, ON
- De 55 000 $ à 57 000 $ par an
- Temps plein
- Travail hybride
- Sens de l'organisation
- En présentiel
- Congés payés
Postuler rapidement
Bilingual Senior Customer Success Manager (STE - 12 month contract, French/English)
Hootsuite —Ottawa, ON
- De 80 000 $ à 112 000 $ par an
- Contrat
- Télétravail
- Service à la clientèle
- Anglais
Postuler rapidement
il y a 11 jours
Client Success Manager - Canada (Bilingual – English/French)
Strider Technologies —À domicile
- Temps plein
- Télétravail
- Anglais
- Gestion de projet
- Déplacements à prévoir
Bilingual Client Success Manager - Automotive
Vicimus Inc. —Toronto, ON
- Temps plein
- Travail hybride
- Anglais
- Compétences en communication
- Analytique
Postuler rapidement
Bilingual Key Account Manager
Global Fleet Management —Burnaby, BC
- De 60 000 $ à 68 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Espagnol
- Service à la clientèle
Postuler rapidement
Account Manager (Bilingual)
FabStation —À domicile
- De 80 000 $ à 130 000 $ par an
- Temps plein
- Télétravail
- Espagnol
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Manager, Dedicated Customer Success/ Gestionnaire, Succès client dédié (Remote Canada/USA)
Flare —À domicile
- Temps plein
- Télétravail
- Informatique
- Capacités de présentation
- Gestion d'équipe
Postuler rapidement
Customer Success Manager (Responsable du succès client)
ChapsVision —Montréal, QC
- Travail hybride
- Développement commercial
- Esprit d'analyse
- Capacités de présentation
Gestionnaire principal(e) du succès client/ Sr. Customer Success Manager (bilingue anglais – français québécois)
ContactPoint 360 —Montréal, QC
- Travail hybride
- Service à la clientèle
- Anglais
- Leadership
Inside Account Manager
Grand & Toy —Vaughan, ON
- De 58 000 $ à 63 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Marketing
- Anglais
Postuler rapidement
Account Manager
Vertafore —Montréal, QC
- De 110 000 $ à 120 000 $ par an
- Temps plein
- Déplacements à prévoir jusqu'à 50%
- Salesforce
- Anglais
- Aide au Transport Quotidien
- Assurance Invalidité
Postuler rapidement
Bilingual (English/Spanish) Account Manager & Business Development Associate
Finlink Group —Aurora, ON
- Temps plein
- Logiciels de GRC/CRM
- Espagnol
- Service à la clientèle
Postuler rapidement
Client Account Manager
MNP —Burlington, ON
- De 85 000 $ à 100 000 $ par an
- Anglais
- Capacités de présentation
- Amélioration continue
il y a 5 jours

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Account Manager

JAS Communications
Laval, QC

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Détails du poste

Permanent | Temps plein
De 50 000,00 $ à 108 401,38 $ par an
Il y a 7 jours

Profil recherché

Français
Tarification
Développement des relations avec la clientèle
Fidélisation de la clientèle
Vente incitative
Gestion des comptes clés
Amélioration des processus
Anglais
Développement des relations avec la clientèle
Vente croisée
Développement commercial
Capacités de présentation
Pipeline de ventes
Orientation vers les ventes
Gestion de la relation client
Télécommunication
Consultation auprès de la clientèle
Logiciel-service
Gestion des comptes
Interaction avec les clients
Coordination d'équipe
Permis de conduire
Ventes de technologie

Description complète du poste

JAS Communications
Laval, QC (Hybrid)
Job Type: Full-Time | Permanent

About JAS Communications

JAS Communications is Canada's leading cloud communications platform built specifically for the insurance brokerage industry.

Our platform combines enterprise cloud telephony, artificial intelligence, and deep integrations with insurance technology, helping insurance brokerages improve efficiency, strengthen compliance, and deliver an exceptional client experience.

As we continue to grow across Canada, we're looking for a driven, relationship-focused Account Manager to manage and grow our existing client relationships.

About the Role

At JAS, signing a new client is only the beginning of the relationship.

As an Account Manager, you will own a portfolio of existing JAS clients and be responsible for ensuring they continue to receive exceptional value from our technology, remain engaged with our team, and understand how our evolving products and solutions can support their business.

This role combines relationship management, customer success, retention, and account growth.

Your primary responsibility is to build trusted, long-term relationships with our clients and ensure they are happy and successful with JAS. At the same time, you will have a commercial responsibility for your portfolio, identifying and closing opportunities to expand the products and services our clients use.

JAS is constantly innovating. As we introduce new integrations, AI capabilities, communication tools, and other technology, you will play a key role in bringing those innovations to our existing clients and helping them understand the value they can provide to their business.

This is a client-facing, revenue-generating position. You will be measured on client retention, account growth, and new revenue generated within your portfolio.

Key Responsibilities

As our Account Manager, you will:

Manage and own a portfolio of insurance brokerage clients across Canada.
Become the primary relationship contact for your assigned accounts.
Build strong, long-term relationships with brokerage owners, executives, managers, and key stakeholders.
Maintain regular client touchpoints to understand satisfaction, business needs, challenges, and upcoming priorities.
Take ownership of client retention and proactively identify accounts that may require additional attention.
Ensure new clients receive the appropriate follow-up and attention after implementation and continue to see value from JAS.
Lead regular JAS360 Business Reviews with clients.
Review each client's JAS environment, usage, and overall account.
Present new features, product enhancements, integrations, and upcoming developments.
Identify opportunities to improve workflows, efficiency, and product adoption.
Proactively identify upsell and expansion opportunities within your assigned accounts.
Present additional JAS products and services based on each client's needs.
Prepare and present proposals and pricing for expansion opportunities.
Manage opportunities through the sales process and close additional business within existing accounts.
Maintain an active account growth pipeline and provide visibility into upcoming opportunities.
Work toward defined retention and account growth targets.
Deliver product demonstrations, refresher training, and feature reviews when appropriate.
Coordinate with our Operations, Support, Development, and Sales teams to ensure an exceptional client experience.
Represent the voice of the customer internally and communicate client feedback, needs, and opportunities to the appropriate teams.

How Success Will Be Measured

This is an accountable, results-driven position. Success will be measured through a combination of client satisfaction and commercial performance, including:

Client retention
New recurring revenue generated from existing accounts
Upsell and expansion revenue
Completion of scheduled client reviews and account touchpoints
Product adoption and engagement across assigned accounts
Identification and management of at-risk clients
Overall health and growth of the assigned client portfolio

What We're Looking For

We're looking for someone who can build genuine relationships while also being comfortable having commercial conversations.

Our ideal candidate is:

Relationship-driven and passionate about delivering an exceptional client experience.
Commercially minded and motivated by achieving measurable results.
Comfortable identifying opportunities and asking for additional business.
Confident discussing pricing and presenting proposals.
Able to sell consultatively without compromising the client relationship.
An excellent communicator.
Comfortable presenting to executives and leadership teams.
Highly organized and capable of managing a portfolio of accounts and opportunities simultaneously.
Proactive rather than reactive.
Curious about technology and eager to understand how new solutions can benefit clients.
Accountable, self-motivated, and comfortable working toward defined targets.
Able to collaborate effectively across technical, operational, and sales teams.

Qualifications

Required

Fully bilingual in English and French, both spoken and written.
Minimum 3 years of experience in Account Management, Customer Success, Sales, Relationship Management, or a similar client-facing role.
Demonstrated comfort with sales, upselling, account growth, or revenue responsibility.
Experience managing ongoing client relationships.
Valid driver's license.
Ability to travel occasionally to client offices throughout Quebec and Ontario.

Assets

Experience in SaaS or technology.
Experience in telecommunications.
Experience working with insurance brokerages.
Experience managing a recurring-revenue client portfolio.
Experience delivering presentations, product demonstrations, or business reviews.

Why Join JAS Communications?

We're a rapidly growing technology company where every employee has the opportunity to make a meaningful impact.

You'll inherit relationships with existing JAS clients rather than spending your days cold prospecting. Your role is to understand their businesses, strengthen those partnerships, protect the relationships we've built, and identify opportunities where JAS can deliver additional value.

As our technology continues to evolve, you'll also have an opportunity to bring new innovations to market within our existing client base and directly contribute to the continued growth of JAS.

What We Offer

Competitive base salary.
Performance-based compensation tied to account growth and retention.
Comprehensive group insurance.
Three (3) weeks of paid vacation.
Paid day off on your birthday.
Hybrid work environment.
Free on-site parking.
Complimentary on-site gym.
Company laptop and equipment.
Ongoing training and professional development.
Company lunches and team celebrations.
Opportunities for career advancement within a rapidly growing technology company.

Why You'll Love This Role

This role gives you the opportunity to become a trusted partner to some of Canada's leading insurance brokerages while directly contributing to JAS's growth.

You won't be cold calling or chasing random leads. Instead, you'll work with an established portfolio of clients, learn their businesses, understand their challenges, and help them take advantage of the technology JAS continues to develop.

If you enjoy building relationships and get satisfaction from identifying opportunities, closing business, retaining clients, and growing accounts, we'd love to hear from you.

Join us and help grow the relationships that are driving the future of JAS Communications.

Benefits:

Casual dress
Company events
Disability insurance
On-site gym
On-site parking
Paid time off

Work Location: Hybrid, with regular presence at our Laval office and occasional client visits.

Pay: $50,000.00-$108,401.38 per year

Benefits:

Casual dress
Company events
Dental care
On-site gym
On-site parking
Paid time off

Work Location: In person

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