2 meilleures offres (technical support representative, charlottetown, pe) (à pourvoir)

Tier 1 Technical Support Representative
Eastlink —Charlottetown, PE
- À partir de 18,52 $ de l’heure
- Fins de semaine au besoin
- En présentiel
- Jours fériés payés
- Assurance Dentaire
Bilingual Tier 1 Technical Support Representative
Eastlink —Charlottetown, PE
- À partir de 19,52 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Anglais
- En présentiel
- Jours fériés payés
- Assurance Dentaire

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Tier 1 Technical Support Representative

Eastlink -
Charlottetown, PE

Postuler dès maintenant

Détails du poste

Temps plein
À partir de 18,52 $ de l’heure

Profil recherché

Centre d'appels
Service à la clientèle
Orientation axée sur le service à la clientèle
Interaction avec les clients
Centre d'assistance

Description complète du poste

Req #3152

Designated office:
33 Alderney Drive
Dartmouth, NS
B2Y 2N4

This position is:
Remote (Work-from-Home) or on-site (Dartmouth NS, Sudbury ON, or St. John’s NL)

At Eastlink, great customer experiences start with great conversations. As a Tier 1 Technical Support Representative, you'll be a trusted resource for our customers when they need help the most. You'll troubleshoot technical issues, provide solutions, and deliver an exceptional customer experience across a variety of products and services. No two interactions are the same, so every day brings a new opportunity to learn, solve problems, and make an impact!

What You'll Be Doing
As a Tier 1 Technical Support Representative, you'll support Residential and Business customers through inbound technical support interactions. In this role, you'll:

Help customers with technical questions and service issues
Use available tools to diagnose and resolve issues
Guide customers through troubleshooting with patience and professionalism
Accurately document customer interactions and resolutions
Take ownership of customer concerns and work toward positive outcomes
Manage multiple priorities in a fast-paced environment
Work independently while contributing to team success
Meet customer experience and performance goals

What We're Looking For

Enjoy solving problems and learning new technology
Communicate clearly and build rapport with customers
Bring a positive attitude and customer-first mindset
Are reliable, accountable, and detail-oriented
Have experience in technical support, customer service, or a related field
Have call centre experience and are comfortable working toward performance goals
Have knowledge of Internet, TV, mobile, telephone, or security technologies (an asset)
Are available to work a flexible schedule, including evenings and weekends

Don't meet every requirement? We'd still love to hear from you if you have transferable skills, a willingness to learn, and a passion for helping customers!

About Eastlink
Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us
We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

Starting rate of $18.52/hour plus annual variable pay
Paid training and ongoing coaching to support your success
Opportunities for internal growth and promotion
Paid vacation and holidays
Comprehensive health and dental benefits
Pension plan
Employee discounts on Eastlink products and services

We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process

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Tier 1 Technical Support Representative

Bilingual Tier 1 Technical Support Representative

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