2 meilleures offres (customer experience representative, cochrane, ab) (à pourvoir)

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Billing and Sales Representative (AB)

Connex Telecommunications Inc. -
Alberta

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Détails du poste

Temps plein
16 $ de l’heure

Profil recherché

Utilisation d'un ordinateur
Vente incitative
Gestion des demandes des clients
Techniques de désescalade
Windows
Service à la clientèle
Orientation vers les ventes
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Dactylographie
Étiquette au téléphone
Analyse des causes profondes
Compétences en communication
Interaction avec les clients

Description complète du poste

DependableIT is a growing Outsourcing company. We strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.

We are looking for exceptional Billing and Sales Representatives who are dedicated to driving sales and providing excellent customer service. You’ll be supporting Internet, Digital Phone and Cable TV subscribers over the phone to resolve billing issues, while also looking for opportunities where we can turn these calls into a sale. Whether that is upgrading their package, bundling their services together, or selling them a brand new service, there will always be an opportunity, we just have to find it!

The ideal candidate for this position possesses the following characteristics:

They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

Important Information:
Schedule Availability: Mon-Sun between the hours of 8am – 9:30 pm EST (rotating shifts)
Wage: $16 /Hour
Location: Work from home (In-office work available)

What We Have to Offer:

An Amazing Team of Coworkers and Support Staff
Fun Work Culture that Appreciates You
Medical, Dental and Vision Benefits after 6 Months
Career Advancement - We promote from within; advance your career through your actions!

Working as a Billing and Sales Representative, You Will:

Provide exceptional customer service and problem solving by responding to Inbound calls
Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
Identify where sales can be made, and push for sales on billing calls
Ability to work from home
Be an active listener who can show empathy and patience in a non-scripted environment
Resolve customer inquiries
Work in a fast paced, high volume, environment
Be comfortable with change
Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

Working as a Billing and Sales Representative, You Should Have:

Stellar attendance and punctuality are a must
Minimum 1-year customer service experience preferred
Ability to receive and implement ongoing feedback / coaching
Exceptional customer service and interpersonal phone etiquette skills
Comfortable with technology, the Internet, Windows, and competent typing skills
Ability to successfully employ de-escalation strategies
Strong oral/written communication skills
Must be results oriented
Motivated to be a consistent performer
Availability to be scheduled between 8am and 9:30pm Mon-Sun

Additional information:

Candidates must be legally able to work in New Brunswick, Canada
Candidates should not be convicted of a criminal offense for which a pardon has not been received

Website: www.dependableit.com

#INDHP

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