Eyewear Consultant / Licensed Optician
Create an Experience People Remember
Some sales jobs are simply about selling a product.
This one is about helping people see well and feel fantastic.
VisionWorks Optometry is seeking a warm, stylish and highly accountable Eyewear Consultant / Licensed Optician to join our team.
This role is ideal for someone who enjoys building genuine relationships, has a natural eye for style and takes pride in helping people find eyewear that reflects their personality, lifestyle and vision needs.
You will guide patients through the eyewear-selection process, share your product knowledge and create a personalized experience they will remember long after they leave the clinic.
Previous experience in eyewear, fashion, retail, hospitality or customer service is an asset. Optician licensure is not required. We are prepared to train the right person—the one who brings kindness, confidence, initiative and a genuine desire to learn.
About VisionWorks Optometry
VisionWorks Optometry is a locally owned, boutique optometry clinic in the Comox Valley where exceptional eye care meets exceptional style.
Using advanced technology and offering a distinctive selection of eyewear, our team delivers professional, personalized care in a welcoming and fashion-forward environment. We take pride in creating an exceptional experience for our patients and a workplace where people genuinely enjoy being part of the team.
What We Offer
At VisionWorks Optometry, we believe exceptional patient care begins with an exceptional team.
As our Eyewear Consultant / Licensed Optician, you will play an important role in creating a welcoming patient experience while helping our clinic operate smoothly and efficiently.
We offer:
Meaningful Patient Connections: Build genuine relationships and help patients feel confident, comfortable and cared for.
Comprehensive Training: Learn VisionWorks’ distinctive frame collections, lens options, clinic systems and eyewear-ordering process.
Professional Growth: Develop the product knowledge and technical skills required to become a confident Eyewear Consultant.
A Supportive Team: Work with people who care about their patients, take pride in their work and help one another succeed.
Fashion-Forward Environment: Be part of a boutique clinic known for its distinctive collection of fashionable, independent and designer eyewear.
Competitive Compensation: This position pays $23.00 to $26.00 per hour, depending on experience and qualifications.
Role Purpose
The Eyewear Consultant / Licensed Optician helps patients find eyewear that supports their vision needs, suits their lifestyle and makes them feel fantastic.
This position combines exceptional patient service, fashion and product knowledge with accurate order administration and ongoing patient support. Success in the role requires confidence, attention to detail, sound judgment and the ability to create a personalized eyewear experience without using high-pressure sales tactics.
This position may be filled by either an Eyewear Consultant or a Licensed Optician. Optician licensure is not required; however, candidates who are licensed and in good standing in British Columbia will be eligible for higher compensation and may perform additional duties within their authorized scope of practice.
Core Responsibilities
Patient Experience & Eyewear Selection
● Welcome patients warmly and create a personalized, enjoyable eyewear experience.
● Learn about each patient’s preferences, lifestyle, comfort needs and personal style.
● Help patients explore frames that suit their appearance and preferences.
● Explain frame features, materials, brands and care requirements clearly and accurately.
● Provide thoughtful style guidance while respecting the patient’s choices.
● Present appropriate eyewear options without creating pressure.
● Ensure patients understand pricing, available options, warranties and expected timelines.
● Create an experience that helps every patient see well and feel fantastic.
● Build lasting patient relationships that encourage trust, loyalty and referrals.
Eyewear Training & Product Knowledge
● Learn VisionWorks’ frame collections, lens options, brands and eyewear-ordering processes.
● Develop the knowledge required to explain products and options accurately and confidently.
● Participate fully in training, coaching and product education.
● Stay informed about new collections, current eyewear trends, promotions and supplier information.
● Apply feedback and continually improve product knowledge, sales skills and patient service.
● Recognize questions or concerns that require support from an optometrist or another qualified team member.
Eyewear Orders & Patient Support
● Prepare eyewear orders accurately using clinic systems and established procedures.
● Confirm patient information, product selections, pricing and payment details.
● Process payments, insurance claims and direct billing as required.
● Coordinate orders with laboratories and suppliers.
● Monitor outstanding orders and follow up promptly on delays or concerns.
● Contact patients when eyewear is ready and coordinate pickup appointments.
● Escalate clinical, technical or regulatory matters to an optometrist or Licensed Optician when required.
● Respond professionally to questions, concerns, warranty matters and service requests.
● Maintain complete and accurate patient and order records.
Product Knowledge & Boutique Presentation
● Develop strong knowledge of VisionWorks’ frame collections, lens options, brands and current eyewear trends.
● Stay informed about new products, promotions and supplier information.
● Help maintain attractive, organized and current eyewear displays.
● Ensure frames are clean, properly presented and returned to their correct locations.
● Monitor product availability and communicate inventory needs.
● Participate in frame launches, special events and clinic promotions.
● Protect clinic merchandise and follow inventory-control procedures.
Licensed Optician Responsibilities, If Applicable
An employee who is currently licensed and in good standing with the College of Health and Care Professionals of British Columbia may also:
● Perform opticianry services within their authorized scope of practice.
● Interpret and fill prescriptions in accordance with applicable legislation and professional standards.
● Take required measurements and ensure the accurate fitting, adjustment and adaptation of eyewear.
● Assess finished eyewear for accuracy, quality, comfort and suitability.
● Provide professional recommendations regarding lenses, frames and vision appliances.
● Maintain all required professional registrations, certifications and continuing competency requirements.
● Follow the College’s standards of practice, ethical requirements and recordkeeping obligations.
● Identify circumstances requiring consultation with or referral to an optometrist or other qualified professional.
Team & Clinic Responsibilities
● Work collaboratively with optometrists, leadership and other team members.
● Communicate directly and respectfully to resolve questions or concerns.
● Participate in team meetings, training and continuous improvement initiatives.
● Maintain reliable attendance, punctuality and professional presentation.
● Take ownership of responsibilities and follow through on commitments.
● Identify problems, recommend solutions and ask for support before an issue affects a patient.
● Support clinic priorities and complete other reasonable duties related to the position.
What We’re Looking For
Our ideal candidate will possess:
● Previous experience in eyewear, fashion, retail, hospitality, healthcare or customer service is an asset.
● Optician licensure is not required for the Eyewear Consultant position.
● Current registration and good standing as an Optician in British Columbia is an asset and will qualify the successful candidate for higher compensation.
● A strong sense of style and genuine interest in helping people choose eyewear.
● Excellent communication and relationship-building skills.
● Strong attention to detail and commitment to accuracy.
● Confidence using computers, point-of-sale systems and electronic patient records.
● Strong organization and time-management skills.
● Ability to learn product information, clinic systems and established procedures.
● Ability to manage competing priorities while remaining calm and professional.
● Sound judgment and respect for patient privacy and confidentiality.
● Ability to work independently, take initiative and contribute positively to the team.
How We Work
Our values are not just words on a wall. They describe what we expect from ourselves and one another.
Be Kind: Make every patient and team member feel seen, valued and cared for.
Be Accountable: Take ownership, follow through and solve problems.
Raise the Bar: Do great work, keep improving and help those around you get better.
Have Style: Create experiences that help people see well and feel fantastic.
Skip the Drama: Speak directly, assume good intent and leave gossip at the door.
Why This Role Is Different
This is more than a traditional eyewear sales position.
You will help patients find eyewear that supports their vision, reflects their personality and makes them feel fantastic.
If you have a great sense of style, enjoy building genuine relationships and take pride in creating an exceptional experience, this could be the opportunity for you.
This is a full-time, in-person position working five days per week and may include Saturdays.
How to Apply (Read This Carefully)
We do things a little differently... on purpose.
To apply, please submit one complete PDF that includes both:
● Your résumé.
● Your cover letter.
Your cover letter must include the words “Purple Monkeys.”
Why? Because attention to detail matters in this role. We want to see how you communicate, follow instructions and present yourself when no one is standing over your shoulder.
In your cover letter, please also tell us:
● Why this opportunity interests you.
●What exceptional patient service means to you.
● An accomplishment that you are particularly proud of.
Applications submitted without a cover letter, without the words “Purple Monkeys,” or as separate files rather than one complete PDF will not be considered.
We promise this isn’t a trick. It is simply a practical way for us to identify candidates who are organized, pay attention to detail, communicate effectively and follow instructions—all essential qualities for an Eyewear Consultant / Licensed Optician.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $23.00-$26.00 per hour
Work Location: In person
