3 meilleures offres (admissions coordinator, edmonton, ab) (à pourvoir)

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Resident Experience Coordinator

Lighthouse
Edmonton, AB

Postuler rapidement

Détails du poste

Temps plein
À partir de 55 000 $ par an
Il y a 4 jours

Profil recherché

Soutien à la coordination du recrutement
Certification RCR
Engagement communautaire
Microsoft Outlook
Visite libre
Logiciels de gestion de données
Tenue des dossiers
Diplôme d'études professionnelles
Coordination d'événements
Politiques de santé et sécurité au travail
AEC
Classement
Anglais
Traitement des plaintes
Systèmes d'information sur les matières dangereuses utilisées au travail
Bases de données
Gestion d'équipe
Service à la clientèle
Coordination de programmes
Ressources humaines
Mentorat
Orientation axée sur le service à la clientèle
Recrutement
Réglementation en santé et sécurité du travail (SST)
Nettoyage
Évaluation des risques
Formation et développement
Service aux visiteurs
Identification des dangers et évaluation des risques
Identification des dangers
Résolution des problèmes de la clientèle
Compétences en communication
Interaction avec les clients
Entretien des installations
Marketing
Gestion immobilière
Coordination d'équipe
Gestion du temps
Évaluation du rendement

Description complète du poste

Date: September 1, 2026

Introduction:

Lighthouse is an independent/assisted living home for seniors under the direction of the non-profit Emmanuel Seniors Living Society, since 1968. Our mission is to provide a Christian environment that is safe and comfortable so seniors can live with dignity. In providing services and supports to our residents, we are guided by our core values: Integrity, Caring, and Excellence.

Summary of Responsibilities:

Reporting to the Site Manager, the Resident Experience Coordinator is responsible for ensuring a smooth transition of residents moving into and out of Lighthouse and in enhancing the quality of life for residents.

This role requires professionalism, compassion, sensitivity, initiative, independent judgment, and attention to detail when engaging with residents, families, community and partner agencies

Primary responsibilities include:

Maintain resident files and data in a confidential manner that is compliant with FOIP, PIPA and CASL
Prepare, maintain and distribute resident application packages
Provide tours, organize open houses, develop and distribute marketing and promotional materials to advertise vacancies, ensure high occupancy levels, and to support community outreach and awareness efforts
Manage resident intake and waiting lists
Manage resident admission and exit from Lighthouse including:
Completing lease and admission documents
Assigning and tracking storage lockers and parking stalls
Assigning and retrieving keys and fobs
Coordinating with Maintenance, Housekeeping, and Site Manager on suite cleaning, painting and repairs to vacant suites
Liaise with family members of residents as required
Liaise with community partners, local businesses and community stakeholders as necessary
Prepare reports on service provision and update service plans in compliance with regulatory requirements
Serve as primary contact for residents including concerns, communications, and requests, addressing concerns and directing unresolved issues through the appropriate channels
Assist leadership in distributing satisfaction surveys to residents and families
Manage volunteer program including recruitment, coordinating training and scheduling
Establish, coordinate, and manage resident committees, including the Resident Focus Group and Decor Committee
Coordinate and lead the Resident Fire Marshal program
Implement, organize, and deliver events, activities, and celebrations for residents and community
Conform to the Alberta Occupational Health and Safety Act, Regulations and Code, reporting OH&S issues promptly and working with supervisor and HR to ensure staff conform to legislation
Participate in hazard identification, hazard and risk assessments and controls
Follows and ensures that staff follow WHMIS procedures
Supervise the Guest Services team including:
Participating in recruitment and selection process
Providing training and mentorship
Providing and coordinating coverage during absences and breaks
Approving time-off requests and timesheets
Conducting regular performance evaluations
Implementing performance improvement plans and carrying out disciplinary action as required
Provide general building and staff support as required during Site Manager absences
Respond to and act appropriately in emergency or disaster situations
Other duties may be assigned by the supervisor or designate to support operational needs and organizational priorities

Qualifications

Understand the needs, rights, and values of the elderly, and of the aging process.
Strong ethics, integrity, and professionalism
Proven accountability and dependability
Degree or diploma in a related field (e.g., Hospitality, Events Management, Business Administration) or equivalent combination of education and experience
Excellent verbal and written communication and interpersonal skills
Excellent customer service skills
Ability to work both independently and collaboratively in a team environment.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and relevant database applications
Exceptional attention to detail, organization and time management skills required.
Ability to supervise and support staff effectively.
Ability to work flexible and varied hours as needed, including evenings, weekends, and holidays.
Current CPR certification

Notes:

The successful candidate will be required to undergo a security screening for working in the vulnerable sector.

Compensation:

A competitive salary will be offered to the successful candidate, as well as access to group benefits and RRSP matching program.

For more information or to apply send resume with two references and cover letter to [email protected] with the job title in the subject line.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have a valid Criminal Reference Check?

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Language:

English (preferred)

Licence/Certification:

CPR Certification (required)

Work Location: In person

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Resident Experience Coordinator

Manager, Academic Programs and Student Services

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