We are looking for a Service Operations Specialist who thrives in a fast-moving environment where every day is different. This is not a traditional administrative role. It is the operational hub of our Service team, requiring someone who enjoys solving problems, staying organized under pressure, and keeping multiple priorities moving without dropping the ball.
You will support the entire service process from the first customer call through scheduling, technician dispatch, quote preparation, parts ordering, invoicing, and customer follow-up. You'll work closely with customers and Field Service Technicians to understand equipment issues, ask the right questions, coordinate the right resources, and keep everyone informed throughout the process.
Success in this role comes from being naturally curious, highly organized, and energized by a full workload. You'll quickly learn the fundamentals of our industrial equipment so you can confidently gather information, troubleshoot with customers over the phone, and help technicians arrive prepared to solve the problem.
If you enjoy variety, take pride in staying two steps ahead, and get satisfaction from bringing order to chaos while delivering exceptional customer service, you'll find this role incredibly rewarding. This role requires you to turn chaos into organized execution, ensure technician schedules run smoothly, and adapt to changing priorities on the fly.
This role is perfect for someone who has excelled in hospitality, hotel operations, restaurant management, emergency dispatch, aviation, logistics, or another fast-paced customer service environment and is ready for a career with more technical challenge and long-term growth. You don't need to be a mechanic, but you do need to be mechanically curious. If you enjoy figuring out how things work and asking great questions, you'll be successful in this role.
Who Thrives Here
You will likely enjoy this role if you:
- Love being busy and naturally looking for the next thing to tackle.
- Enjoy solving problems instead of waiting for someone to tell you what to do.
- Can comfortably juggle multiple conversations, priorities, and deadlines.
- Are curious and enjoy learning technical products and equipment.
- Take ownership and follow things through until they're complete.
- Stay calm when priorities shift throughout the day.
- Find satisfaction in helping customers and supporting a field team.
This role may not be the right fit if you prefer:
- A predictable day with the same routine every day.
- Working on one task at a time with minimal interruptions.
- Waiting for directions before acting.
- Roles with limited customer interaction or technical learning.
Key Accountabilities:
· Own the day-to-day coordination of field service operations, ensuring customers receive timely, high-quality support from initial request through job completion.
· Coordinate and optimize Field Service Technician schedules, adjusting priorities throughout the day to respond to changing customer needs and emergencies.
· Gather the right information from customers, assess service needs, and communicate clear, accurate work requirements to technicians.
· Build trusted relationships with customers by delivering responsive, professional service and keeping them informed throughout the repair process.
· Prepare repair quotations, obtain customer approvals, and ensure work progresses efficiently from quote to completion.
· Manage service invoicing and maintain accurate service records and documentation.
· Source and order parts while coordinating inventory activities to support efficient service delivery.
· Learn the fundamentals of our equipment to confidently discuss service needs and help identify potential issues before dispatch.
· Follow up with customers after service completion to confirm satisfaction, resolve concerns, and identify opportunities to improve our service experience.
· Identify opportunities to grow our service business by promoting preventative maintenance, repairs, and additional service offerings that add value for our customers.
Who is Innoflo Solutions Inc.?
Innoflo Solutions Inc. (formerly Fireball Equipment Ltd.) is in the niche business of fuel & lubrication equipment. Our vision to set a new standard of excellence in the fuel and lubrication industry starts with our team. We are guided by our culture and committed to elevating our employee and customer experience. As a close-knit team, we succeed by hiring individuals who strive to bring more to the table and are never satisfied with the status quo.
At Innoflo, our emerging vision is simple: we leave people and the planet better than we found them. This means we approach our work with responsibility, integrity, and a commitment to improving the environments and communities we operate in. When hiring, we look for individuals who take ownership of their impact, act with care and professionalism, and are motivated to contribute to something larger than themselves.
What’s in it for you?
No matter what the position, everyone at Innoflo is important to our success. We subscribe to an open and participative work environment where your experience matters, and suggestions valued. We are excited to learn about your ideas, we thrive on your questions, and we are genuinely concerned when things are not going as you expected.
We recruit, reward, promote, and release employees based on alignment to our core values of “We are one”, “Make it Right”, “Own it” and “Look for the Good”. We are committed to doing meaningful work and to leaving people, our customers, and our community better than we found them.
If you're searching for a company that tells you exactly what to wear, how to work, and when to take time off, we might not be the right fit. At Innoflo, we believe in setting the destination and then trusting and supporting you to forge your own path to get there. We value initiative, creativity, and accountability, and we hire people who think like owners and care deeply about customer success. We trust you to act in the company’s best interest and bring your unique skills to the table.
At Innoflo, we have created a customized employee experience rooted in flexibility and balance. From unique perks to personalized benefits, everything we offer is designed around our employees. Our goal is to ensure you have opportunities to grow, connect, and have fun. We want you to do meaningful work and feel part of something bigger.
We want our employees to feel engaged, empowered, and trusted. With roots dating back to the early '90s, we’ve evolved while staying true to the same foundational family values that have defined us for over 30 years. We have been recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years and continue to achieve industry-leading engagement scores. If you’re driven by innovation, passionate about making a difference, and committed to building a positive and safe work culture, we’d love to hear from you!
Innoflo Solutions Inc. is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel welcome, respected, and empowered to bring their authentic selves to work.
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Work Location: In person
