6 meilleures offres (technical support analyst, edmonton, ab) (à pourvoir)

Tier 1 Technical Analyst
Cadence Solutions Inc —Edmonton, AB
- De 55 000 $ à 70 000 $ par an
- Temps plein
- Maintenance
- Windows
- Microsoft Office
Postuler rapidement
il y a 2 jours
Junior Technical Analyst (Co-op Student)
Flair Airlines Ltd. —Edmonton, AB
- Temporaire
- Microsoft Word
- Microsoft Outlook
- Contrôle de l'inventaire
Postuler rapidement
il y a 2 jours
Remote Client Services Analyst
QHR Technologies Inc —Edmonton, AB
- 45 000 $ par an
- Temps plein
- Télétravail
- Salesforce
- Mentorat
- Dactylographie
Postuler rapidement
il y a 2 jours
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Windows
- Compétences en communication
- Gestion du temps
Postuler rapidement
Integrated Services - Senior Systems Analyst
F12.net —Edmonton, AB
- Temps plein
- Azure
- Windows
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Windows
- Mentorat
- Compétences en communication
Postuler rapidement

Discover related jobs

Based on your search for technical support analyst jobs.

IT Administrator
Confidential —Acheson, AB
Knowledge of APIs development and integration techniques to connect diverse software components effectively. Develop, test, and implement software solutions.
De 55 000 $ à 60 000 $ par an
Postuler rapidement
Business Systems and Administration Manager
Impact HR Inc. —Fort Saskatchewan, AB
Working closely with internal departments and external vendors, you will oversee business process development, office services, purchasing workflows, document…
De 80 000 $ à 120 000 $ par an
Postuler rapidement

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Technical Support Analyst with Pega
APPTOZA INC. —Toronto, ON
Experience with architecture/process workflow analysis and design. Establish healthy working relationships across variety of IT partners / units and platforms…
De 50 $ à 55 $ de l’heure
Postuler rapidement
Bilingual (English & French) API Support Analyst - L2/L3, API management, Apigee, Postman
APPTOZA INC. —Toronto, ON
Strong understanding of APIs (REST/SOAP)| API troubleshooting| authentication| request/response analysis| and vendor integrations. Pay: $75.00-$80.00 per hour.
De 75 $ à 80 $ de l’heure
Postuler rapidement
il y a 9 jours

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support analyst (edmonton, ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

technical support analyst jobs near edmonton, ab

Technical Analyst (Edmonton, AB) : offres d'emploi

Junior Technical Analyst (Edmonton, AB) : offres d'emploi

Customer Service Analyst (Brampton, ON) : offres d'emploi

Social Service Worker (Guelph, ON) : offres d'emploi

Data Analyst (Victoria, BC) : offres d'emploi

Customer Service Analyst (New Westminster, BC) : offres d'emploi

Customer Service Analyst (Ottawa, ON) : offres d'emploi

Customer Service Analyst (Milton, ON) : offres d'emploi

Business Analyst (Halifax, NS) : offres d'emploi

Business Analyst (Ottawa, ON) : offres d'emploi

Technical Analyst (Winnipeg, MB) : offres d'emploi

Business Analyst (Edmonton, AB) : offres d'emploi

Technical Analyst (Toronto, ON) : offres d'emploi

Technical Analyst (Vancouver, BC) : offres d'emploi

Water Quality Analyst (Ontario) : offres d'emploi

Junior Technical Analyst (Fredericton, NB) : offres d'emploi

Health Informatics Analyst (Toronto, ON) : offres d'emploi

Crime Analyst (Calgary, AB) : offres d'emploi

Junior Technical Analyst (Vancouver, BC) : offres d'emploi

Open Source Intelligence Analyst (Ontario) : offres d'emploi

Tier 1 Technical Analyst

Cadence Solutions Inc -
Edmonton, AB

Postuler rapidement

Détails du poste

Temps plein
De 55 000 $ à 70 000 $ par an
Il y a 2 jours

Profil recherché

Analyse des causes fondamentales des défauts
Système de gestion de contenu
C#
Gestion des demandes des clients
Maintenance
Windows
Microsoft Office
SQL
Esprit d'analyse
C++
Assurance qualité logicielle
JavaScript
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Sens de l'organisation
SharePoint
Essai de logiciels
Soutien à la clientèle
Analyse des causes profondes
Rapport de situation
Compétences en communication
Python
Interaction avec les clients
Centre d'assistance

Description complète du poste

Company Overview:
At Cadence Solutions, we’re in the business of solving meaningful problems—and enjoying the process while we do it. We specialize in solution discovery, design, and technology innovation, helping organizations unlock the full value of modern Microsoft platforms.

We do things differently here. Our clients trust us because we build smart, practical solutions that solve real challenges—and because we’re great people to work with. At Cadence, you’ll support Managed Services and project teams delivering impactful work for global organizations, alongside colleagues who value curiosity, collaboration, and having fun while delivering excellent work.

We take our work seriously—but not ourselves. You’ll find a supportive, low-ego environment where learning is encouraged, ideas are welcomed, and people genuinely enjoy working together.

Role Overview:
As a Tier 1 Technical Analyst, you’ll be a key member of our Managed Services team and the first point of contact for clients requiring technical support. You’ll support Microsoft 365 environments, SharePoint Online, Enterprise Content Management (ECM) solutions, and related business applications. Working closely with Tier 2 Technical Analysts and project teams, you’ll assess incoming requests, troubleshoot user issues, and help ensure clients maximize the value of their Microsoft technology investments.
This role is ideal for someone early in their technical career who enjoys troubleshooting, supporting clients directly, and building strong foundational skills across Microsoft 365, SharePoint, Power Platform, ECM technologies, and modern workplace solutions.

What You’ll Be Doing:
Client Support & Issue Triage• Act as the first line of support for client inquiries via phone, email, and ticketing systems.

Assess, triage, and respond to incoming support tickets, determining appropriate next steps and escalation paths.
Communicate clearly and professionally with clients regarding issue status, expectations, and resolution.
Ensure tickets are documented accurately and escalated appropriately when required.

ECM & Application Support·

Provide ongoing support and maintenance for Microsoft 365 applications, including SharePoint Online, Microsoft Teams, OneDrive, and related business solutions.
Support ECM systems such as OpenText Content Server and their integration with Microsoft technologies.
Assist with installing, configuring, testing, and maintaining Microsoft 365 and ECM solutions.
Support the configuration, testing, and implementation of client solutions within the Microsoft ecosystem to meet business objectives.
Assist with QA testing of in-house-developed software and Microsoft-based business applications to ensure quality and reliability.
Troubleshoot user issues related to permissions, access management, document management, collaboration tools, and Microsoft 365 functionality.

Collaboration & Knowledge Sharing• Work closely with Tier 2 Technical Analysts and project teams on technical tasks such as system configuration or script development.

Liaise with external software vendors for Commercial off-the-Shelf (COTS) products as required.
Contribute to the ticketing system knowledge base and internal documentation.

Operations & Service Delivery• Participate in rotational on-call support, including some evenings and weekends.

Provide remote and, when required, on-site client support to troubleshoot issues or perform maintenance.
Contribute to regular client updates or status reporting as needed.

What You Bring:

Degree or Diploma in a related field, or equivalent experience.
Interest in technical support, troubleshooting, and client-facing work.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities.
Desire to learn new technologies and continuously improve technical skills.
Experience with OpenText Content Server or Microsoft SharePoint is an asset.
Exposure to scripting or development concepts (JavaScript, Python, C++/C#, SQL) is an asset.
Comfort working in Windows environments and with Microsoft Office.

Performance Expectations:

Respond to client tickets within defined SLAs.
Perform effective root-cause analysis and follow documented resolution pathways.
Demonstrate growing proficiency with OpenText Content Server and/or Microsoft SharePoint.
Communicate clearly and professionally with clients and internal team members.
Collaborate effectively within a team environment.

Why You’ll Love Working at Cadence:

A supportive, inclusive, and collaborative culture.
Structured training and mentorship.
Competitive compensation and comprehensive benefits.
A fun, forward-thinking environment that encourages continuous learning.

Postuler rapidement

Affinez votre recherche

technical support analyst emplois - edmonton, ab

Tier 1 Technical Analyst

Junior Technical Analyst (Co-op Student)

Remote Client Services Analyst

Help Desk Analyst

Integrated Services - Senior Systems Analyst

Tier 2 Help Desk Analyst

Discover related jobs

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support analyst (edmonton, ab)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact