Purchaser / Admin Assistant
About Corporate Networks:
A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to the lives of our staff and clients. Corporate Networks strives to build long-term partnerships, not just transactional relationships with the people and companies we work with. Along with providing Managed Services and Surric Cloud solutions for client’s IT needs, we build our partnerships by first understanding the client’s business needs to design, deploy and support technology infrastructure.
General Description & Primary Role
As a Purchaser/ Admin Assistant with Corporate Networks, you will manage purchasing and inventory processes while supporting front-line client interactions. This role is responsible for evaluating requests, sourcing and purchasing products, coordinating order fulfillment, negotiating BID and deal pricing while maintaining strong vendor relationships to ensure timely, cost-effective procurement. You will also act as the first point of contact for inbound client calls, ensuring accurate information capture and proper ticket documentation. In addition, you will support administrative functions and contribute to operational efficiency across the organization.
Success in this role requires strong organization, attention to detail, and the ability to manage multiple priorities. You will follow established purchasing processes, uphold product standards and KPIs, and continuously look for opportunities to improve workflows and consistency, with opportunities for growth over time.
Responsibilities by Function
Customer Service
- Present the company in a way that represents the company’s core values and culture
- Responding to customer inquiries and requests either by phone or e-mail
- Act as the first point of contact for inbound client calls, ensuring professional call handling and accurate information capture
- Redirect urgent or high-impact issues per escalation protocols
- Achieve and maintain a positive rapport with clients and staff
Purchasing and Inventory Control:
- Reviewing parts requests for accuracy and need
- Researching and purchasing product efficiently and best pricing.
- Compare vendor quotes and negotiate pricing, terms, and shipping timelines.
- Evaluating and creating purchase orders for product needed.
- Coordinate product receiving, inspection, and sign-out process
- Monitor order status and resolve delays
- Track and manage backorders, returns, and warranty claims
- Building and maintaining vendor relations to ensure we are receiving the best pricing and value
- Ensure we are capitalizing on all vendor and manufacturer rebates
- Maintaining inventory controls
- Maintain and refine approved product standards
- Adhere to established purchasing workflows, approval processes, and documentation requirements
- Monitor and uphold procurement performance KPIs
Administrative Support:
- Collecting and analyzing information and data as needed
- Researching and providing recommendations on solutions
- Updating company policies and procedures as needed
- Maintaining stock of supplies
Additional Duties and Responsibilities:
- Assisting with special projects focused on raising OML (Operational Maturity Level) and growth
- Organize confidential data and folder management
- Perform other related duties as assigned
Knowledge and Skills Requirements:
- Commitment to company’s vision, purpose and core values
- Exceptional interpersonal skills and ability to build relationships with staff and clients
- Strong verbal and written communication skills
- Self-motivated and results focused
- Detail oriented with strong organizational and presentation skills
- Structured and organized
- Out of box problem solver
- Excellent phone, email and instant messaging communication skills
- Proficient with general office applications.
- Skilled in preparing written communications and materials
- Self-motivated with the ability to work in a fast-moving environment
- Ability to establish and accomplish goals with limited direct supervision
- Good understanding of IT and or a strong willingness to learn
Education and Experience Requirements:
- College Diploma in a related discipline
- 3-5 years in a purchasing / administrative role
- Experience in an IT services industry an asset
Compensation and Benefits:
- Competitive salary based on experience and qualifications
- Health, vision, and dental benefits included.
- Performance based incentives.
