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User Experience, Report Design & Adoption Lead

TD Bank -
Toronto, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 96 900 $ à 136 800 $ par an
Il y a 1 jour

Profil recherché

Informatique
Power BI
Veille économique
Informatique
Systèmes d'information
Maîtrise
Capacités de présentation
Baccalauréat
Gestion de produits
Utilisabilité
Analytique des données
Communication
Visualisation de données
Exigences d'affaires
Cybersécurité
Affaires
Compétences en communication
Gestion de l'information
Analytique

Description complète du poste

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Data & Analytics

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The User Experience, Report Design & Adoption Lead is responsible for transforming enterprise technology data into intuitive, actionable, and user-centered experiences that enable decision-making, governance, risk management, and operational oversight. Reporting to the Head of Technology Data Management , this role serves as the bridge between technology data, business stakeholders, and reporting platforms, ensuring data products, dashboards, metrics, and reports are designed around user needs and business outcomes.

The role will establish enterprise standards for reporting, visualization, user experience, and adoption while ensuring technology reference data is delivered in a manner that is understandable, accessible, and actionable for executives, technology leaders, risk teams, engineers, and operational stakeholders. This position plays a critical role in maximizing the value realization and adoption of the Technology Reference Data platform by creating engaging user experiences and driving data-driven decision-making across the enterprise.

KEY ACCOUNTABILITIES:

User Experience Strategy & Design

Define and lead the user experience strategy for technology data products, reporting solutions, dashboards, and analytics platforms.

Develop design principles, standards, and best practices for enterprise reporting and data consumption.

Ensure all reporting solutions align with stakeholder needs, business processes, and governance objectives.

Create consistent and intuitive user experiences across dashboards, portals, scorecards, and self-service analytics platforms.

Promote accessibility, usability, and simplicity in all reporting and analytics outputs.

Report Design & Data Visualization

Establish enterprise standards for report design, visualization, information hierarchy, navigation, and dashboard development.

Design executive-level reporting solutions that provide clear visibility into technology performance, risk, utilization, and operational health.

Create persona-based reporting experiences tailored to executives, technology leaders, risk partners, engineers, operations teams, and auditors.

Ensure KPI scorecards, dashboards, and visualizations clearly communicate trends, risks, opportunities, and required actions.

Partner with Reporting and Business Intelligence teams to improve report effectiveness and usability.

Data Product Adoption & Consumer Enablement

Develop and execute adoption strategies that maximize utilization of enterprise data products and reporting assets.

Establish feedback mechanisms to continuously improve the user experience and reporting solutions.

Measure adoption, user satisfaction, engagement, and business value realization.

Lead stakeholder training, communications, and enablement activities supporting technology data products.

Drive awareness of enterprise data assets through education, showcases, and governance forums.

Stakeholder Engagement & Requirements Management

Partner with executive stakeholders, technology leaders, risk teams, and operational users to understand business questions, reporting needs, and decision-making workflows.

Conduct stakeholder interviews, workshops, and user journey assessments.

Translate business requirements into user-centered reporting, dashboard, and analytics solutions.

Act as the primary advocate for the end-user experience within the Technology Reference Data organization.

Support prioritization of reporting initiatives based on business value and strategic objectives.

Reporting Standards & Governance

Establish and govern enterprise reporting standards and visualization frameworks.

Ensure consistency in definitions, labels, calculations, thresholds, and presentation methodologies.

Partner with Data Governance teams to ensure reporting solutions align to approved business definitions and data standards.

Maintain reporting guidelines and documentation to promote standardization and reuse.

Ensure compliance with accessibility, governance, and regulatory requirements.

Performance Metrics & Insights

Define metrics to measure report effectiveness, user engagement, adoption, and business outcomes.

Analyze reporting consumption patterns to identify opportunities for optimization and enhancement.

Support KPI development and performance measurement frameworks used across the enterprise.

Deliver insight-driven recommendations to improve stakeholder adoption and decision-making capabilities.

Change Management & Communication

Lead communications and change management initiatives associated with new dashboards, reporting capabilities, and data products.

Develop stakeholder engagement plans to support new releases and reporting enhancements.

Create training materials, user guides, reference documentation, and adoption programs.

Act as a change champion promoting data-driven decision-making and self-service analytics adoption.

EDUCATION & EXPERIENCE

Bachelor's Degree in Business , Information Systems, Human-Computer Interaction (HCI), User Experience Design, Data Analytics, Computer Science, Communications, or a related discipline.

Master's Degree preferred in Business Administration (MBA), Analytics, User Experience Design, Information Management, or a related field.

Relevant certifications preferred:

Microsoft Power BI Certification

Certified Analytics Professional (CAP)

UX Design Certification

Change Management Certification ( Prosci or equivalent)

Agile Product Owner or Product Management Certification

8-12+ years of experience in business intelligence, reporting, analytics, user experience, data visualization, or product management.

5+ years leading reporting, dashboard, adoption, or customer experience initiatives in large enterprise environments.

Proven experience designing executive dashboards, scorecards, and enterprise reporting solutions using Power BI or similar platforms.

Strong understanding of user-centered design principles and stakeholder engagement methodologies.

Experience developing enterprise KPI frameworks, business metrics, and reporting standards.

Demonstrated success driving adoption and value realization for data products and analytics capabilities.

Experience facilitating workshops, gathering business requirements, and translating complex information into consumable experiences.

Knowledge of technology operations, infrastructure, cybersecurity, cloud, and risk management domains is preferred.

Experience working within highly regulated and governance-focused organizations.

Strong communication, storytelling, presentation, and stakeholder management skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

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