20 meilleures offres (guest services manager, halifax, ns) (à pourvoir)

Guest Services Manager
Delta Hotels By Marriott Halifax Downtown —Halifax, NS
- De 55 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Salesforce
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- Assurance Invalidité
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il y a 6 jours
Sous Chef/Kitchen Manager
Chop Steakhouse and Bar —Halifax, NS
- Jusqu’à 52 500 $ par an
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- Gestion des stocks
- Réductions Tarifaires
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Restaurant Manager
Saffron Hill Hospitality Group —Bedford, NS
- Fins de semaine au besoin
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- Assurance Dentaire
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Front of House Manager
Service Inspired Restaurants —Dartmouth, NS
- De 53 600 $ à 63 700 $ par an
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Assistant Manager Moxies Bayers Lake
Moxies —Halifax, NS
- De 54 000 $ à 56 000 $ par an
- Fins de semaine au besoin
- Bar
- Vente
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- Réductions Tarifaires
- Assurance Dentaire
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Hospitality Attendant - Scotia Centre, Halifax
ARAMARK Canada —Halifax, NS
- Caisse
- Sens de l'organisation
- Service aux visiteurs
Muir - Reservations Agent (CORE)
Muir Hotel —Halifax, NS
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
- Assurance Dentaire
- Bourses d'Études
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Guest Services Manager - Gahan House Nova Centre
Murphy Hospitality Group —Halifax, NS
- De 49 000 $ à 54 000 $ par an
- Temps plein
- Bar
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- Amélioration continue
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 9 jours
Assistant General Manager - Gahan House Nova Centre
Murphy Hospitality Group —Halifax, NS
- De 49 000 $ à 54 000 $ par an
- Temps plein
- Bar
- Service à la clientèle
- Amélioration continue
- Assurance Dentaire
- Assurance Vision
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il y a 9 jours
General Manager
KFC Canada - FMI Group —Halifax, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
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- Gestion de restaurant
- Assurance Dentaire
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il y a 2 jours
MUIR Guest Experience - Guest Experience Ambassador
Muir Hotel —Halifax, NS
- Fins de semaine au besoin
- Anglais
- Hôtel
- Réception
- Assurance Dentaire
- Bourses d'Études
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Team Lead - SMU Retail Dining
ARAMARK Canada —Halifax, NS
- Caisse
- Expérience en supervision
- Service alimentaire
- Assurance Dentaire
- Congé de maladie payé
il y a 4 jours
Manager/Assistant Manager
Tim Hortons —Halifax, NS
- À partir de 21,95 $ de l’heure
- Temps plein
- Hospitalité
- Contrôle de l'inventaire
- Assainissement
- Réductions Tarifaires
- Assurance Invalidité
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Food Services Supervisor - Gorsebrook Lounge
ARAMARK Canada —Halifax, NS
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Congé de maladie payé
il y a 3 jours
Shift Manager
KFC Canada - FMI Group —Halifax, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Service à la clientèle
- Préparation culinaires
- Assurance Dentaire
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il y a 12 jours
Shift Manager
KFC Canada - FMI Group —Dartmouth, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Service à la clientèle
- Préparation culinaires
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
Assistant Manager
KFC Canada - FMI Group —Halifax, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Service à la clientèle
- Préparation culinaires
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Shift Manager
KFC Canada - FMI Group —Halifax, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Service à la clientèle
- Préparation culinaires
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Shift Manager
KFC Canada - FMI Group —Lower Sackville, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
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- Préparation culinaires
- Assurance Dentaire
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Shift Manager
Pizza Hut Canada - FMI Group —Halifax, NS
- Fins de semaine au besoin
- Contrôle de l'inventaire
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- Préparation culinaires
- Assurance Dentaire
Postuler rapidement

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Guest Services Manager

Delta Hotels By Marriott Halifax Downtown -
Halifax, NS

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 55 000 $ à 65 000 $ par an
Il y a 6 jours

Profil recherché

Expérience en hôtellerie et hébergement
Salesforce
Coaching
Études postsecondaires
Microsoft Office
Expérience en services aux clients d'hôtel
Priorisation des tâches
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
SharePoint
Réception
Formation et développement
Service aux visiteurs
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Coordination d'équipe

Description complète du poste

Leader. Problem-Solver. Guest Experience Champion. Sound like you? If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Who We Are

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Why You'll Love Working with Us

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

· Competitive Compensation & Bonus: Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

· The Extras That Matter: Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

· Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

· Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

What You'll Do

· Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.

· Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.

· Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.

· Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.

· Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.

· Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.

· Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.

· Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.

· Collaborate with Sales on group booking status and maintain room rate control and availability.

· Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.

· Other related duties as assigned.

How You Excel

· A natural leader and coach who brings out the best in others.

· Self-starter with initiative to see assignments through to completion.

· Strong organizational skills with the ability to prioritize tasks and manage competing demands.

· Analytical mindset with sharp attention to detail.

· Excellent verbal and written communication skills, with a strong customer service focus and problem resolution abilities.

· Passionate about creating a positive, high-performing team culture.

How We Thrive in Our Working Environment

Where You'll Work:

You'll be based in a dynamic front office environment, with time spent at the desk, in back-of-house spaces, and throughout the hotel lobby. You'll be where the action is, connecting with guests and leading your team in real time.

When You'll Work:

Hospitality is a 24/7 industry, and our teams show up for each other. This role requires flexibility to work a variety of shifts, including days, afternoons, evenings, weekends, and holidays. We believe in balance and support our leaders to manage their time effectively.

What You Bring

· Minimum three (3) years of experience in guest services, with a minimum one (1) year of experience in an Assistant Guest Services Manager role or above.

· Strong proficiency with a property management systems (LightSpeed or similar) and all Microsoft Office software, including SharePoint.

· Post-secondary education in Hospitality Management, previous Marriott experience, and/or Salesforce experience is an asset.

Ready to Lead the Way?

If you're a passionate leader who believes great service starts with great people, and you're ready to make your mark at a property on the rise, we'd love to meet you.

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Notice to potential job applicants:If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.

Thank you for your interest! We sincerely appreciate you taking the time to apply. While we'd love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.

Pay: $55,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site gym
RRSP match

Application question(s):

How many years of guest services management experience do you have?
Are you legally authorized to work in Canada for this position?
Will you now require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
Will you in the future require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
Are you available to work weekends and statutory holidays, when required as part of the position?

Work Location: In person

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guest services manager emplois - halifax, ns

Guest Services Manager

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Assistant Manager Moxies Bayers Lake

Hospitality Attendant - Scotia Centre, Halifax

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General Manager

MUIR Guest Experience - Guest Experience Ambassador

Team Lead - SMU Retail Dining

Manager/Assistant Manager

Food Services Supervisor - Gorsebrook Lounge

Shift Manager

Shift Manager

Assistant Manager

Shift Manager

Shift Manager

Shift Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest services manager (halifax, ns)

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