Overview
We are seeking a friendly, professional, organized, and motivated Spa Receptionist & Client Experience Associate to join our team.
As the first and last point of contact for our clients, you will play an important role in creating a welcoming, professional, and memorable spa experience. This position combines front desk reception, client service, appointment management, rebooking, retail sales, product recommendations, and lounge support.
We are looking for someone who is genuinely interested in the spa and beauty industry and is willing to learn our services, products, and client experience standards. You do not necessarily need to be an expert in every treatment or product when you start, but you must be willing and excited to learn so that you can confidently educate clients and make appropriate recommendations.
Our spa also includes a lounge, so experience with bartending, serving, hospitality, or beverage service is an asset. The successful candidate will help maintain lounge inventory, ensure supplies are stocked, and contribute to a polished and welcoming lounge experience.
This is an active role. While the primary responsibility is the front desk, the successful candidate will also assist with rebooking clients, retail sales, product recommendations, inventory, room resets, laundry, opening/closing procedures, and supporting the team wherever needed.
Key ResponsibilitiesFront Desk & Client Experience
- Greet and welcome clients warmly and professionally upon arrival and departure
- Provide exceptional customer service throughout the client's visit
- Manage a multi-line phone system and respond to client inquiries
- Schedule, confirm, modify, and cancel appointments
- Check clients in and out
- Process payments and transactions through our POS system, Mangomint
- Maintain accurate client records and appointment information
- Respond to client communications by phone, email, and other communication platforms
- Handle client questions and concerns professionally and courteously
- Maintain excellent phone and email etiquette
- Keep the reception area clean, organized, and welcoming
Rebooking & Sales
- Proactively encourage clients to rebook their next appointment
- Learn our spa services and treatments so you can confidently explain them to clients
- Learn our retail products and their benefits
- Recommend appropriate products and services based on client needs
- Introduce clients to relevant treatments, packages, promotions, memberships, and retail products
- Assist in achieving individual and team sales goals
- Create a positive sales experience without being pushy or making clients feel pressured
- Build relationships with clients and encourage repeat visits
- Maintain an organized and attractive retail area
Lounge Support & Inventory
- Assist with lounge service as required
- Prepare and serve beverages in accordance with our procedures
- Maintain cleanliness and organization of the lounge
- Monitor lounge inventory and communicate when supplies need to be reordered
- Keep beverage and lounge supplies properly stocked
- Assist with inventory organization and basic stock control
- Previous bartending, serving, or hospitality experience is an asset
General Spa Operations
- Assist the spa team wherever needed throughout the day
- Reset treatment rooms between clients
- Assist with laundry and maintaining clean linens
- Restock supplies throughout the spa
- Help maintain overall cleanliness and organization
- Assist with opening and closing procedures
- Follow spa policies, procedures, and service standards
- Support team members during busy periods
- Take initiative rather than waiting to be asked to complete necessary tasks
Qualifications & Skills
The ideal candidate will have:
- Previous experience in reception, customer service, hospitality, retail, sales, or administration
- A genuine interest in beauty, wellness, and the spa industry
- The ability and willingness to learn our spa services, treatments, and retail products
- Excellent communication and interpersonal skills
- A friendly, professional, and approachable personality
- Confidence speaking with clients and making product/service recommendations
- Strong sales and customer-service skills
- Excellent organizational and time-management skills
- Strong attention to detail
- Ability to multitask and prioritize in a busy environment
- Professional phone and email etiquette
- Strong computer skills
- Experience with POS or booking software is an asset
- Experience with Mangomint is an asset
- Familiarity with Google Workspace is an asset
- Microsoft Office experience is an asset
- QuickBooks or bookkeeping experience is an asset
- Previous experience in a spa, salon, medical office, dental office, wellness clinic, or hospitality environment is an asset
- Bartending, serving, or lounge experience is an asset
The Right Person for This Position
We are looking for someone who is:
Professional: You understand that the front desk sets the tone for the entire client experience.
Personable: You enjoy talking with people and making clients feel comfortable and valued.
Sales-minded: You are comfortable recommending products, services, and future appointments when they are appropriate for the client.
Willing to learn: You are interested in understanding our treatments, products, and services so you can confidently speak about them.
Proactive: You notice what needs to be done and take care of it without always being asked.
Team-oriented: You are willing to help with room resets, laundry, inventory, lounge duties, and other operational tasks when required.
Organized: You can manage phones, appointments, clients, payments, emails, and administrative responsibilities while maintaining attention to detail.
Reliable: You understand the importance of punctuality, consistency, and being someone the team can depend on.
Important to Understand About This Role
This is more than a traditional receptionist position.
The successful candidate will be expected to balance front desk responsibilities with client engagement, rebooking, retail sales, product education, lounge support, inventory management, and general spa operations.
We are looking for someone who enjoys being busy, interacting with clients, learning about beauty and wellness, and contributing to the overall success of the spa.
If you are someone who loves people, beauty, wellness, hospitality, and creating an exceptional client experience, we would love to hear from you.
What We Offer
- Professional and welcoming spa environment
- Training on our services, treatments, and retail products
- Opportunities to develop sales and beauty-industry knowledge
- Employee discounts on spa services and products
- [Commission / sales incentives, if applicable]
- [Other benefits, if applicable]
To Apply: Please submit your resume through Indeed. We look forward to hearing from you!
Pay: $17.00-$19.00 per hour
Work Location: In person
