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IT Helpdesk Technician

Colliers Project Leaders -
Ottawa, ON

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Détails du poste

Temporaire | Temps plein
25 $ de l’heure
Il y a 5 jours

Profil recherché

Français
Soutien bureautique
TCP
Microsoft Outlook
Informatique
Maintenance
Microsoft Exchange
Windows
Capacités de présentation
Matériel informatique
Logiciel de prise de contrôle
Systèmes de gestion de billets
Support réseau
Contrats
SharePoint
Réseau IP
Compétences en communication
Active Directory

Description complète du poste

Overview:

Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there.

We deliver capital project solutions that strengthen the built environment, partnering with our clients to bring critical infrastructure and complex building projects to life.

We’ve led over 20,000+ projects that:

Make cities more livable
Enhance workplaces
Create spaces people want to return to
Improve patient care
Deliver clean drinking water
Build a sustainable future

And so much more.

This is where you come in. We’re looking for people to join our team who are passionate about creating more sustainable, resilient and inclusive communities.

If this kind of work resonates with you, you’re in the right place.

Your role

We're looking for an IT Helpdesk Technician to join our IT Team in Ottawa. This will be a 12 month contract role.

The successful candidate will join our corporate infrastructure technology team in enabling the growth and successful operation of the company. The core responsibility of the role will include remote and in-person, first line IT technical support and PC administration in support of Colliers Project Leader employees, with escalation of more complex issues to System, Network and Application Administrators. In addition to providing troubleshooting and issue resolution, this individual will also join IT Department project teams to deploy new technology, systems and processes to support employees and the organization as a whole.

Responsibilities:

Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
Complete laptop setup and maintenance including hardware and software installations
Maintain a hardware inventory and identify items due for replacement or upgrade
Create and manage Active Directory user accounts and assign access control based on company policies
Process change requests, change orders and other contract or IT related administrative documents
Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications:

A degree, diploma or post-graduate certificate in the information technology or computer sciences field
1 to 2 years of experience in providing technical support in a corporate business environment
Self-motivation and accountability for delivering on a range of responsibilities and commitments
In depth experience in the building, imaging, configuration and support of PC’s and laptops
Experience providing remote user support, using remote access software and other technologies
Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
Strong verbal and written communication skills
The ability to manage and prioritize competing priorities in a busy environment
Bilingualism in French and English is considered an asset, but not required
Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors

Expected Compensation: $25/hour

Base pay ranges are determined by role, level, and location and reflects the minimum and maximum target for new hire base salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Annual bonus opportunities are in addition to base salary.

This posting is for an existing vacancy.

Artificial Intelligence (AI) Use:

We may use technology tools to assist in screening applications for keywords or qualifications. However, final selection decisions are made by our hiring team through human review and interviews.

Don’t have every single qualification? We know that some people are less likely to apply for a job unless they are a perfect match. At Colliers Project Leaders, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate.

What you can expect:

An opportunity to truly impact our communities
A flexible work environment
A comprehensive onboarding experience
Significant professional development, training, and a mentorship program
A paid volunteer day
An environment where people feel welcome, heard and included, regardless of their differences
And much more!

Join our team of difference-makers and help shape the growth of dynamic communities.

#LI-PO1

Disclaimer:

Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries.

Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients’ requirements will supersede.

Colliers Project Leaders is an equal opportunity employer and celebrates diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please advise the assigned Talent Acquisition Business Partner.

Colliers Project Leaders standard recruitment process requires applicants to be subjected to formal background and reference checks prior to their hiring.

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