1 meilleure offre (outbound call center representative, kitchener, on) (à pourvoir)

Customer Service Representative
PGW Auto Glass ULC —Kitchener, ON
- 20 $ de l’heure
- Heures supplémentaires
- Logiciels de GRC/CRM
- Diplôme d'études secondaires
- Saisie de données
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il y a 3 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : outbound call center representative (kitchener, on)

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Customer Service Representative

PGW Auto Glass ULC
Kitchener, ON

Postuler rapidement

Détails du poste

Permanent
20 $ de l’heure

Profil recherché

Logiciels de GRC/CRM
Gestion des fournisseurs
Vente incitative
Gestion des demandes des clients
Diplôme d'études secondaires
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Appels sortants
Compétences en communication
Interaction avec les clients

Description complète du poste

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.

Key Responsibilities & Duties:

Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

Follow up with customers throughout the resolution process to ensure satisfaction.

Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

Assist in generating sales and upselling opportunities based on inbound customer inquiries.

Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

Ensure consistent communication between the company and customers to foster strong relationships.

Perform data entry, process cancellations, credits, and invoicing as needed.

Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:

Strong verbal and written communication skills with the ability to convey information clearly and professionally.

Previous customer service experience in a call center environment.

Ability to multi-task in a fast-paced, high-volume environment.

Strong problem-solving and conflict resolution skills.

Attention to detail and ability to work under frequent interruptions.

Experience using CRM systems and data entry tools.

Sound knowledge of customer service principles and best practices.

Ability to work independently and as part of a team.

High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):

Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

Occasional lifting and moving up to 50 lbs. may be required.

Fast-paced environment with frequent customer interactions and problem resolution.

Some overtime may be required as needed.

Pay Rate: $20. per hour

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Customer Service Representative

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