20 meilleures offres (duty manager, london, on) (à pourvoir)

HVAC Technical Support / Warranty Representative
Airia Brands Inc. —London, ON
- De 55 000 $ à 62 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Outlook
- Schémas
- Régimes de participation aux bénéfices
- Assurance Dentaire
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Property Manager
Drake Property Management —London, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Office
- Gestion d'équipe
- Contrôle de la qualité
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il y a 5 jours
Tim Hortons - Store Manager/Assistant Manager
Tim Hortons —London, ON
- De 19 $ à 21 $ de l’heure
- Fins de semaine au besoin
- Contrôle de l'inventaire
- Certification ServSafe
- Assainissement
- Réductions Tarifaires
- Assurance Dentaire
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Bookkeeper
Downs Barristers & Solicitors —London, ON
- De 50 000 $ à 75 000 $ par an
- Contrat
- Expérience administrative
- Sens de l'organisation
- En présentiel
- Assurance Dentaire
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Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Ingénierie
Store Manager (Retail)
Stag Shop —London, ON
- De 18,50 $ à 22,00 $ de l’heure
- Temps plein
- Gestion des stocks
- Service à la clientèle
- Marchandisage
- Réductions Tarifaires
- Assurance Dentaire
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il y a 4 jours
Policy Support Team Lead
Forward Insurance Managers Ltd. —London, ON
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Office
- Expérience en supervision
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 10 jours
Bilingual Payroll Clerk
Compass Group Canada Ltd —London, ON
- De 45 000 $ à 55 000 $ par an
- Microsoft Word
- Esprit d'analyse
- Compétences en communication
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il y a 12 jours
Store Manager (Retail)
Stag Shop —London, ON
- De 18,50 $ à 22,00 $ de l’heure
- Temps plein
- Gestion des stocks
- Service à la clientèle
- Marchandisage
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Finance Assistant
YWCA St.Thomas-Elgin —St. Thomas, ON
- De 24 $ à 27 $ de l’heure
- Temps plein
- Finance
- Saisie de données
- Gestion de budget
- Assurance Invalidité
- Assurance Dentaire
Bar Manager
Hard Rock Hotel - London, ON —London, ON
- 60 000 $ par an
- Temps plein
- Bar
- Contrôle de l'inventaire
- Gestion de restaurant
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Controller
Riverside Concrete Forming Ltd. —London, ON
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Systèmes PGI
- Amélioration continue
- Construction et rénovation
- Assurance Dentaire
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il y a 11 jours
HR Advisor
Alamos Gold Inc —Ontario
- Temps plein
- Microsoft Office
- Baccalauréat
- Ressources humaines
Regional Manager
Spa @ Home. The lifestyle Co. —Ontario
- À partir de 27 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Développement commercial
- Réductions Tarifaires
- Programmes de Bien-être
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Business Development Manager
Economy Paving Ltd —St. Thomas, ON
- À partir de 150 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Gestion de projet
- Déplacements à prévoir
- Travail à domicile
- Assurance Vie
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il y a 12 jours
Leasing Agent
Tryon Asset Management —London, ON
- De 45 000 $ à 48 000 $ par an
- Temps partiel
- Microsoft Word
- Hospitalité
- Microsoft Outlook
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 6 jours
Dutton ONroute - Restaurant Brand Manager
ONroute —London, ON
- De 49 300 $ à 69 000 $ par an
- Temps plein
- Microsoft Outlook
- Vente
- Gestion des stocks
- Congés payés
Postuler rapidement
il y a 3 jours
Dutton ONroute - Restaurant Brand Manager
ONroute —London, ON
- De 49 300 $ à 69 000 $ par an
- Temps plein
- Microsoft Outlook
- Vente
- Gestion des stocks
- Congés payés
Postuler rapidement
il y a 3 jours
Payroll and Benefits Administrator
London Bridge Child Care Services —London, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Postuler rapidement
Plant Controller
CPG Executive Search —London, ON
- De 110 000 $ à 140 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Analyse de données
- Microsoft Office
- Heures d'arrivée et de départ flexibles
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HVAC Technical Support / Warranty Representative

Airia Brands Inc.
London, ON

Postuler rapidement

Détails du poste

Temps plein
De 55 000 $ à 62 000 $ par an

Profil recherché

Actions correctives en contrôle de la qualité
Logiciels de GRC/CRM
Microsoft Outlook
Analyse des causes fondamentales des défauts
Schémas
Tenue des dossiers
Service à la clientèle
Traitement des réclamations de garantie
Amélioration continue
Priorisation des tâches
Prise de décisions
Service à la clientèle
Système CVC
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Analyse des causes profondes
Collaboration interfonctionnelle
Gestion des escalades
Compétences en communication
Communication interfonctionnelle
Gestion du temps
Centre d'assistance

Description complète du poste

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

HVAC Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

· Being part of a multinational market leader.

· Annual base salary starting at a minimum of $55,000.

· Comprehensive benefits package

· We take great pride in our first-class team and open-door approach at all levels.

· Growing company.

· Focus on continuous innovation.

Join us if you’re passionate about delivering top-tier HVAC support through your mechanical expertise! We value proactive problem-solving skills and a commitment to service that keeps our customers comfortable and confident in their systems.

Pay: $55,000.00-$62,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Profit sharing
RRSP match
Tuition reimbursement
Vision care

Work Location: In person

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duty manager emplois - london, on

HVAC Technical Support / Warranty Representative

Property Manager

Tim Hortons - Store Manager/Assistant Manager

Bookkeeper

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Store Manager (Retail)

Policy Support Team Lead

Bilingual Payroll Clerk

Store Manager (Retail)

Finance Assistant

Bar Manager

Controller

HR Advisor

Regional Manager

Business Development Manager

Leasing Agent

Dutton ONroute - Restaurant Brand Manager

Dutton ONroute - Restaurant Brand Manager

Payroll and Benefits Administrator

Plant Controller

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : duty manager (london, on)

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