16 meilleures offres (help desk analyst, markham, on) (à pourvoir)

IT Support Specialist
360°kids —Markham, ON
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- Temps plein
- Azure
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Hyundai Motor Company —Markham, ON
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- Maintenance
- Anglais
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- Congés payés
il y a 10 jours
Systems Analyst
Canadian Mental Health Association, York South Simcoe —Newmarket, ON
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- Logiciels de GRC/CRM
- Maintenance
- Windows
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il y a 13 jours
Associate Systems Analyst (12 month contract)
Ontario Teachers' Pension Plan —Toronto, ON
- De 89 800 $ à 101 900 $ par an
- Heures supplémentaires
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- Azure
- Informatique
il y a 2 jours
Bilingual IT Support Analyst
Hyundai Auto Canada Corp. —Markham, ON
- De 70 300 $ à 89 000 $ par an
- Horaire rotatif
- Gestion des stocks
- Maintenance
- Anglais
- Assurance Dentaire
- Congés payés
il y a 10 jours
Helpdesk Analyst
The Syscomm Group —Greater Toronto Area, ON
Active Directory Analyst
Coreio Inc —Woodbridge, ON
- De 30 $ à 35 $ de l’heure
- Compétences en communication
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23 h
IT Helpdesk Analyst
DMC Mining Services —Vaughan, ON
- De 24 $ à 31 $ de l’heure
- Fins de semaine au besoin
- Informatique
- Gestion des stocks
- Service à la clientèle
il y a 2 jours
Systems Analyst II
BGIS —Markham, ON
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- Azure
- Maintenance
- Anglais
Senior IT Support Analyst
TD Bank —Toronto, ON
- De 81 600 $ à 115 200 $ par an
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Congés payés
il y a 2 jours
Head of Information Technology (I.T.)
Kenaidan Contracting Ltd —Greater Toronto Area, ON
- De 150 000 $ à 180 000 $ par an
- Temps plein
- Informatique
- Azure
- Informatique
- Congés payés
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Infrastructure Support Analyst
Scotiabank —Toronto, ON
- 12 Heures
- Python
- Bourses d'Études
Senior Business Analyst (Trading Integrations)
Healthcare of Ontario Pension Plan (HOOPP) —Toronto, ON
- De 103 000 $ à 153 000 $ par an
- Temps plein
- Informatique
- Ingénierie
- Finance
- Assurance Dentaire
Lead ERP Developer
Green Infrastructure Partners —Markham, ON
- De 105 000 $ à 135 000 $ par an
- Temps plein
- Informatique
- SQL
- Mentorat
Co-op Service Desk Technician - Winter 2027 (January to April) - Toronto, Ontario (IN OFFICE)
Info-Tech Research Group International —Toronto, ON
- Gestion des stocks
- Anglais
- Windows
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il y a 1 jour
Senior Software Developer, Growth
7shifts —Toronto, ON
- De 130 000 $ à 180 000 $ par an
- Quart de jour
- Travail hybride
- Informatique
- Ingénierie
- Gestion d'équipe
- Assurance Dentaire

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Systems Analyst
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Bilingual IT Support Analyst
Hyundai Motor Company —Markham, ON
 Completion of a relevant secondary school diploma and college, e.g., diploma / certificate / trade license, or an equivalent combination of experience and…
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IT Support Specialist

360°kids -
Markham, ON

Postuler rapidement

Détails du poste

Temps plein
De 57 832 $ à 65 350 $ par an

Profil recherché

Français
Authentification
Soutien bureautique
Azure
Systèmes d'exploitation
Gestion des fournisseurs
Gestion des stocks
Amélioration des processus
Maintenance
Sécurité de l'information
Esprit d'analyse
VoIP
Baccalauréat
ITIL
Matériel informatique
Service à la clientèle
Orientation axée sur le service à la clientèle
Support réseau
Soutien à la clientèle
Système téléphonique VoIP
Diplôme d'études collégiales (hors Québec)
Cybersécurité
Interaction avec les clients
Gestion des identités et de l'accès
Technologie de l'information

Description complète du poste

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

Reporting to and working closely with the Director of Finance and Administration, the IT Support Analyst will be responsible for effective and Reporting to and efficient support of the IT operations of the organization.

Key Responsibilities:

Provide technical support (Level 1) by addressing requests submitted by staff and determine if/when requests need to be escalated to third-party providers.
Hardware diagnostic and repair; escalate requests to third parties when necessary.
Provide staff guidance and assistance with technological problems while ensuring security, privacy and IT policies are followed.
Collaborate with the third-party network and help desk provider and troubleshoot network, computer and software systems as required.
Process the onboarding and offboarding of employees.
Create, modify and deactivate user accounts and system access in accordance with organizational security policies.
Maintain and Manage endpoint operating systems, including patching and accurate inventory control.
Order and maintain IT hardware inventory (laptops, desktops, tablets, monitors, cell phones)
Ensure assets are updated in the asset management system.
Ensure service level agreement targets are met and client satisfaction with service desk interactions are positive.
Identify recurring technical issues and recommend process improvements to enhance service delivery and reduce support requests.
In collaboration with the third-party provider, develop and update all documentation related to Service Desk tasks, including process, how-to and self-help documentation.
Support cybersecurity initiatives by enforcing multi-factor authentication (MFA), endpoint protection, vulnerability remediation and security awareness best practices in collaboration with the third-party network.
Other tasks as assigned by the Director of Finance and Administration.

Education and Skills Required

Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience.
3 years of direct experience in providing technical support, IT project involvement in a team environment.
Demonstrated experience working in a client facing position within an ITIL context.
Proven experience working with supporting a Microsoft Cloud (365, Azure) environment
Previous experience supporting and deploying VOIP and/or SIP phone systems.
Experience working effectively in a fast-paced setting with multiple customer priorities.
Experience working with a third party vendor management
Ability to work independently and manage time effectively.
Strong analytical and troubleshooting skills with ability to communicate with all levels of the organization effectively and professionally.
Demonstrated high customer service orientation, and the capability to manage and prioritize customer expectations.
Must be able to lift devices and boxes up to 40lbs and willing to occasionally visit offices in the Greater Toronto Area.
Strong preference for candidates with access to a vehicle.
Speaking and writing French is an asset

This job posting is for an existing vacancy within our organization . Apply Today – We Review Applications as they come in !

360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.
We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.
Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.
Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted. The use of artificial intelligence is not used to screen, assess, or select applicants. All hiring decisions are made by our managers and People & Culture team.

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