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Transitions Care Lead
SE Health —Mississauga, ON
- De 69 000 $ à 87 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
il y a 6 jours

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Transitions Care Lead

SE Health -
Mississauga, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 69 000 $ à 87 000 $ par an
Il y a 6 jours

Profil recherché

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Service à la clientèle
Visio
Microsoft Office
Membre de l'OIIO
Capacités de présentation
Gestion de cas
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

The Acute Care Transitions Program ensures seamless, compassionate care as patients move from hospital to home. Designed to support both patients and their families, the program connects individuals with community-based healthcare providers, social support services, primary care and acute care teams. Together, they create personalized plans that improve outcomes and ease the transition to home.

Why join our team?

Competitive Total Rewards
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
Flexibility & Belonging
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
Purpose & Impact
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

POSITION SUMMARY:

As the Transitions Care Lead You will provide exemplary leadership and care flow management between the hospital partners and community care teams while ensuring excellence in the provision of client care and the achievement of corporate/program objectives. This exciting position will manage relations and collaborate with hospitals to ensure a smooth and seamless transition to a client’s home environment. Additionally this position will help to ensure performance targets are met and be involved in quality improvement initiatives as it relates to optimizing patient flow and management processes within the Acute Transition programs.

RESPONSIBLITIES:

Act as the primary point of contact for the hospital navigator/coordinator
Receive, monitor and update the client tracking/notification/flow tools
Receive, review, and accept referrals for in-home transition services
Coordinate/Liaise with hospital navigator/coordinator and SE @home Team as required.
Participate in hospital discharge care conference for complex clients as required
Prepare an initial care plan (e.g. for 48-72 hours post transition) and place an initial equipment and supplies order as required
Ensure all necessary referral documents (e.g. transition request form, medical orders, consult notes, allied health reports) and initial care plan instructions are received by SE @Home Team
Attend program huddles with hospital (as per contract requirements)
Monitor and communicate significant deviations from the care plan to the hospital as required.
Communicate to the hospital any risk-related events
Monitor timely completion and reporting outcomes of patient/family care conferences to partner hospital(required in contract)Monitor Program Metrics (e.g. client experience, time to first visit, service volumes, risk events, etc.)
Facilitate risk management as per established policies and procedures
Communicate patient and family complaints or issues back to partner hospital and share associated action plans in partner meetings
Participate in program evaluation and process improvement
On-call as required for programs support
Other duties to ensure program is running smoothly

Requirements:

Membership, in good standing, with the applicable regulatory body:
College of Nurses of Ontario.
College of Physiotherapists of Ontario.
College of Occupational Therapists of Ontario.
Ontario College of Social Workers and Social Service Workers.
3+ years of recent experience in community health or a related field.
Knowledge of the health care delivery system including hospital discharge planning, community care and support services
Excellent skills in case management and coordinating care within interdisciplinary teams
Excellent assessment and decision-making skills
Passion for excellent customer service and customer experience
Demonstrates strong critical thinking, problem-solving and self-directed skills.
Excellent interpersonal communication, and presentation skills with a diverse group or stakeholders (hospital partners, front line staff, management team)
Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment in various settings (e.g. at the hospital, in the office, in the community).
Advanced skills in Microsoft Office (Word, Excel, PPT, Visio) and comfort with learning/working with new and emerging technologies (e.g. remote patient monitoring/virtual care technologies, EHR systems, reporting systems)
A valid driver’s license and access to a reliable vehicle.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The hiring pay range is $69 000.00 - $87 000.00 per annum based on experience.

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Transitions Care Lead

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