11 meilleures offres (helpdesk manager, mississauga, on) (à pourvoir)

Helpdesk Manager
BGBx —Mississauga, ON
- De 105 000 $ à 150 000 $ par an
- Sur appel
- Télétravail
- Service à la clientèle
- Windows
- Microsoft Office
- Congés payés
- Assurance Vie
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Level I Support Desk
Propel Holdings Inc —Toronto, ON
- De 40 000 $ à 55 000 $ par an
- Travail hybride
- Azure
- Windows
- SharePoint
- Assurance Dentaire
IT Director, North America
We Are Social —Toronto, ON
- De 110 $ à 120 $ par an
- Temps plein
- Travail hybride
- Scriptage
- Intelligence artificielle
- Heures d'arrivée et de départ flexibles
Postuler rapidement
Bilingual Sr Solutions Integrator / Intégrateur de solutions principal
Ricoh —Mississauga, ON
- Temps plein
- Bilingue
- Anglais
- Microsoft Office
IT Manager
CHANNEL ZERO INC. —Toronto, ON
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Informatique
- Baccalauréat
- Diplôme universitaire non requis
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
Tier 1 - Technical Support Representative
Beanfield Technologies Inc. —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Contrat
- Travail hybride
- En présentiel
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Technology and Innovation - OneStream Manager
Riveron —Toronto, ON
- De 113 000 $ à 138 000 $ par an
- Temps plein
- Oracle
- Microsoft Office
- Finance
- Assurance Dentaire
- Congés payés
IT Support Specialist, Part-Time (Hybrid)
Homebase —Toronto, ON
- De 28 $ à 35 $ de l’heure
- Temps partiel
- Travail hybride
- Sens de l'organisation
- Travail de bureau
- Jours fériés payés
- Assurance Invalidité
il y a 1 jour
LSO Connects Representative (6 Month Contract)
Law Society Of Ontario —Toronto, ON
- De 54 315 $ à 64 500 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
Product Manager — Services
TTEC Digital —Toronto, ON
- Temps plein
- Télétravail
- APIs
- Analytique
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IT Manager | Food Industry | Brampton
SearchVelocity —Brampton, ON
- SQL
- Gestion de projet

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Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs.
De 80 000 $ à 115 000 $ par an
Postuler rapidement
Senior IT Support Technician - Bilingual
iA Groupe financier / iA Financial Group —North York, ON
You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and…
À partir de 70 000 $ par an
il y a 4 jours

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Helpdesk Manager

BGBx
Mississauga, ON

Postuler rapidement

Détails du poste

De 105 000 $ à 150 000 $ par an

Profil recherché

TCP
Systèmes d'exploitation
Service à la clientèle
iOS
Windows
Microsoft Office
Esprit d'analyse
ITIL
Logiciel de prise de contrôle
Support informatique
MacOS
TCP/IP
Compétences en communication
Centre d'assistance
VPN

Description complète du poste

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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helpdesk manager emplois - mississauga, on

Helpdesk Manager

Level I Support Desk

IT Director, North America

Bilingual Sr Solutions Integrator / Intégrateur de solutions principal

IT Manager

Tier 1 - Technical Support Representative

Technology and Innovation - OneStream Manager

IT Support Specialist, Part-Time (Hybrid)

LSO Connects Representative (6 Month Contract)

Product Manager — Services

IT Manager | Food Industry | Brampton

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