20 meilleures offres (technical support, newmarket on) (à pourvoir)

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
Call Centre - Customer Support
Jonas Software —Markham, ON
- 55 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Anglais
- SQL
- Assurance Dentaire
- Congés payés
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Infrastructure Early Life Support (Desktop Engineer)
Procom —Vaughan, ON
- 1 $ de l’heure
- Fins de semaine au besoin
- Windows
- Microsoft Office
- En présentiel
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Applications Engineering - Technical Support
EBARA HG ULC —Aurora, ON
- De 72 000 $ à 85 000 $ par an
- 8 Heures
- Travail hybride
- Logiciels de GRC/CRM
- Ingénierie
- Microsoft Office
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IT Coordinator
Matheson Constructors —Aurora, ON
- De 55 000 $ à 70 000 $ par an
- Heures supplémentaires
- Microsoft Outlook
- Contrôle de l'inventaire
- Informatique
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Technical Support Engineer - Level 3
Park Place Technologies Canada —Markham, ON
- Travail hybride
- Maintenance
- Baccalauréat
- Amélioration continue
Sales and Technical support
CST Technician Company —Richmond Hill, ON
- De 23 $ à 25 $ de l’heure
- Temps plein
- Vente
- Anglais
- Microsoft Office
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il y a 14 jours
Bilingual IT Support Analyst
Hyundai Motor Company —Markham, ON
- De 70 300 $ à 89 000 $ par an
- Horaire rotatif
- Gestion des stocks
- Maintenance
- Anglais
- Assurance Dentaire
- Congés payés
il y a 11 jours
Technical Support
Xcellence Medical Solutions —Richmond Hill, ON
- Windows
- Compétences en communication
Health Physics Product – Documentation/Technical Support Specialist
Mirion —Vaughan, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Word
- CAD
- Ingénierie
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Sr. Technical Support Specialist
OpenText —Richmond Hill, ON
- De 72 160 $ à 108 240 $ par an
- Travail les jours fériés
- Windows
- Baccalauréat
- Diplôme universitaire non requis
- Congés payés
Bilingual Technical Support Agent
Staples —Richmond Hill, ON
- De 44 600 $ à 55 750 $ par an
- Fins de semaine au besoin
- Microsoft Excel
- Windows
- Microsoft Office
- Assurance Dentaire
Technical Administrator
Fresenius Medical Care —Richmond Hill, ON
- De 25 $ à 29 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Bases de données
il y a 7 jours
Bilingual IT Support Analyst
Hyundai Auto Canada Corp. —Markham, ON
- De 70 300 $ à 89 000 $ par an
- Horaire rotatif
- Gestion des stocks
- Maintenance
- Anglais
- Assurance Dentaire
- Congés payés
il y a 11 jours
Application Support Engineer - Canada
AssetSoft —Markham, ON
- Temps plein
- Informatique
- SQL
- Esprit d'analyse
Agent(e) bilingue de support technique
Staples —Richmond Hill, ON
- De 44 600 $ à 55 750 $ par an
- Fins de semaine au besoin
- Microsoft Excel
- POS
- Service aux visiteurs
- Assurance Dentaire
Telephone and Nurse Call System Administrator
Sienna Senior Living —Markham, ON
- De 55 451 $ à 80 251 $ par an
- Temps plein
- Maintenance
- Anglais
- Baccalauréat
- Assurance Dentaire
il y a 1 jour
I.T. Technician
Six Flags Entertainment Corporation —Vaughan, ON
- 20 $ de l’heure
- Fins de semaine au besoin
- Port de charges lourdes
- Recherche
- Windows
Bilingual Senior Technical Support Analyst
Staples —Richmond Hill, ON
- De 55 000 $ à 65 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Diplôme universitaire non requis
- Mentorat
- Assurance Dentaire
IT Support Technician
Einfolab Inc. —Richmond Hill, ON
- De 3 120 $ à 4 640 $ par mois
- Temps partiel
- Informatique
- Ingénierie
- Maintenance
- Indemnité kilométrique
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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 111 365 $ à 142 116 $ par an

Profil recherché

Animation
Statistique
Soutien bureautique
Certification ITIL
Analyse des causes fondamentales des défauts
Informatique
Gestion des opérations
Gestion des incidents
PMP
Gestion des fournisseurs
Coaching
Ingénierie
Politiques de santé et sécurité au travail
Microsoft Exchange
Windows
Microsoft Office
Gestion du changement
Baccalauréat
Amélioration continue
Matériel informatique
Service à la clientèle
Orientation axée sur le service à la clientèle
Gestion des relations avec les fournisseurs
Service Now
Soutien à la clientèle
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Enseignement
Active Directory
Gestion du temps
Analyse de défaillance
Appareils mobiles
Consolidation d'équipe
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

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