EMAR/KROLL SOLUTIONS SPECIALIST
Retirement Home Servicing Pharmacy | Dominion Pharmacy
Department
Clinical Systems / Dispensary
Reports To
Teresa Pitre
Employment Type
Full-time
Location
North York
Start Date
ASAP
Salary Range
$30 - $40/hour
Experience
2+ yrs healthcare, pharmacy, or health IT
Certifications
Health IT / vendor eMAR (asset)
Systems
eMAR (PointClickCare, Yardi), Kroll, EHR
Setting
Retirement home servicing pharmacy & client sites
Position Summary
The EMAR/Kroll Solutions Specialist serves as the bridge between the pharmacy and the retirement homes it services, owning the implementation, configuration, ongoing support, and end-user training of electronic Medication Administration Record (eMAR) systems and integrations with/optimization of the pharmacy management system (Kroll). Combining a solid understanding of healthcare workflows and medication administration processes with hands-on health informatics experience, this client-facing, detail-oriented role ensures accurate medication documentation, safe patient care, and the successful adoption of eMAR technology across all client sites.
Key Responsibilities
eMAR Implementation & Configuration
● Lead the setup, configuration, and go-live of eMAR platforms (e.g., PointClickCare, Yardi, Med-e-Care) at new and existing retirement home sites.
● Map pharmacy dispensing workflows to eMAR administration schedules so that medication records align with cycle fills and compliance packaging.
● Configure user roles, medication pass times, and site-specific settings in accordance with each home's clinical requirements.
● Coordinate the interface and data flow between the pharmacy dispensing system (Kroll) and client eMAR / EHR platforms.
Client Support & Troubleshooting
● Act as the primary point of contact for retirement home staff on eMAR-related questions, issues, and enhancement requests.
● Diagnose and resolve software, interface, and data-synchronization issues, escalating to vendors or IT as required.
● Monitor medication record accuracy and proactively identify and correct discrepancies between pharmacy records and the eMAR.
● Communicate clearly and professionally with clinical and administrative stakeholders at all client sites.
Training & End-User Enablement
● Develop and deliver training for nurses, personal support workers, and administrators on eMAR functionality and best practices.
● Create and maintain training materials, quick-reference guides, and standard operating procedures for end-users.
● Provide onboarding support for new client sites and refresher training following software updates or workflow changes.
● Support user adoption by gathering feedback and reinforcing safe medication administration documentation practices.
Compliance, Data Integrity & Quality Assurance
● Ensure eMAR configurations and documentation practices meet applicable regulatory, privacy (PHIPA), and clinical standards.
● Participate in audits, data reviews, and reporting to verify medication documentation accuracy and system integrity.
● Contribute to continuous improvement initiatives, workflow reviews, and process optimization projects.
● Maintain accurate records of implementations, configurations, and support activities.
Kroll Workflow Optimization
● Understand and optimize all Kroll configurations and workflows to assist the pharmacy in:
○ Maximizing prescription revenue
○ Optimizing paperless workflow
● Work directly with Kroll to manage API and all integrations
Working Conditions & Physical Requirements
● Client-facing role requiring frequent travel to retirement home sites across the service region.
● Combination of pharmacy-based and on-site work in fast-paced healthcare environments.
● Extended periods of computer-based work requiring sustained attention to detail.
● May require flexible hours to accommodate site go-lives, training sessions, and urgent support needs.
Qualifications & Skills
Education & Experience
● Background in nursing, pharmacy, or health IT, with a solid understanding of healthcare workflows and medication administration processes.
● Experience with health informatics and familiarity with eMAR software platforms and electronic health record (EHR) systems.
● Relevant certifications such as Health IT credentials or vendor-specific eMAR training are typically required or considered a strong asset.
● Prior experience in a retirement home servicing environment is an asset.
● Familiarity with Kroll pharmacy software-paperless workflow and compliance packaging.
Core Competencies
Strong problem-solving & analytical skills
Excellent attention to detail & accuracy
Effective communication & interpersonal skills
Client-facing training & end-user support
Knowledge of medication administration processes
Health informatics & systems aptitude
Ability to manage multiple client sites
Adaptable to project-based assignments
Key Performance Indicators
● Successful, on-time eMAR implementations and go-lives at client sites.
● Accuracy and integrity of medication documentation across the eMAR.
● End-user adoption rates and training completion.
● Responsiveness and resolution time for client support requests.
● Timely and quality completion of assigned projects and system enhancements.
Additional duties may be assigned by management as required.
Accommodation
Dominion Pharmacy is committed to providing an inclusive, accessible, and barrier-free workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please notify [Reporting Manager / Human Resources] and we will work with you to meet your accessibility needs in a manner that respects your dignity and confidentiality.
Pay: $30.00-$40.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
