7 meilleures offres (customer service representative (on site), oakville, on) (à pourvoir)

Bilingual (EN/FR) Customer Service Specialist
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- Microsoft Excel
- Vente
- Assurance Dentaire
- Congés payés
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AMMEGA —Mississauga, ON
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DRIAS INTERNATIONAL LTD —Mississauga, ON
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (on site) (oakville, on)

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Bilingual (EN/FR) Customer Service Specialist

Prefera Finance Ltd. -
Etobicoke, ON

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Détails du poste

Temps plein
De 44 000 $ à 45 500 $ par an

Profil recherché

Bilingue
Français
Microsoft Excel
Vente
Service à la clientèle
Anglais
Microsoft Office
Expérience administrative
Compétences en informatique
Étiquette au téléphone
Compétences en communication

Description complète du poste

If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply today and join us in shaping the future of financial lending with integrity and inclusivity!

Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.

Position Summary: Under the direction of the Customer Service Supervisor, the Customer Service Specialist is responsible for managing a section of the current and delinquent portfolio in a manner that maintains positive customer relations with all customers. The incumbent performs all duties according to the established Collections Policies & Procedures.

KEY Accountabilities:

Responsibilities:

Provide superior customer service by addressing customer inquiries and concerns via various communication channels
Follow up with customers and insurance & Warranty companies to confirm current and valid insurance coverage
Input accurate notes on all actions taken
Provide recommendations on policy updates
Daily sorting, scanning and distribution of mail
Issue letters from various departments, courier pick-ups and mail drop-offs

Skills/Abilities:

Bilingual in English and French (written and spoken)
Problem-solving skills
Attention to detail
Intermediate computer skills
Self-starter, multi-tasking
Decision-making skills
Excellent communication skills
Excellent customer service and phone etiquette
Ability to work in a fast-paced environment

Qualifications:

Previous work experience in a call-center work environment/equivalent
Previous work experience in an administrative work environment/equivalent
Previous work experience in providing excellent customer service
Diploma/Certificate in related industry is an asset, but not required
Knowledge in Microsoft Office, previous work experience with Excel is an asset

Shift Times

8-hour shift- anywhere in between Monday to Friday 8:00 AM to 8:00 PM
Hybrid work, one day in office, may change depending on business needs

Working Conditions:

Hybridized working arrangement with approximately 1-2 days a week in-office at our Etobicoke, ON location
Works indoors in adequate workspace, with adequate temperature, ventilation and lighting.
Normal exposure to noise, stress and disruptions.
Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
Standard 37.5-hour workweek, including rotational evenings/weekends required

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Job Type: Full-time

Pay: $44,000.00-$45,500.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Work from home

Ability to commute/relocate:

Etobicoke, ON M9C 5L2: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Suite: 1 year (preferred)
Phone etiquette: 1 year (required)
Administration: 1 year (preferred)
Customer service: 1 year (required)

Language:

French (required)

Work Location: Hybrid remote in Etobicoke, ON M9C 5L2

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (on site) (oakville, on)

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