12 meilleures offres (senior technical support, oakville, on) (à pourvoir)

Senior IT Support Analyst
Third Octet —Mississauga, ON
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Télétravail
- Azure
- Assurance Dentaire
- Assurance Vision
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il y a 11 jours
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- De 150 000 $ à 165 000 $ par an
- Temps plein
- DevOps
- Ingénierie
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Senior Applications Specialist
MAD Elevator Inc —Mississauga, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Informatique
- Schémas
- CAD
Postuler rapidement
Senior IT Operations Specialist
OTI Lumionics Inc. —Mississauga, ON
- De 75 000 $ à 110 000 $ par an
- Temps plein
- Travail hybride
- Google Suite
- Azure
- Gestion des stocks
Senior IT Systems Specialist
Rodan Energy Solutions Inc. —Mississauga, ON
- Temps plein
- Travail hybride
- Azure
- Informatique
- Maintenance
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Senior Application Support Engineer - Assistant Vice President
Citi —Mississauga, ON
- 94 300 $ par an
- Temps plein
- Travail hybride
- SQL
- Esprit d'analyse
- Baccalauréat
Technical Account Manager
Adlib Software —Burlington, ON
- Temps plein
- Informatique
- Vente
- Java
- Programme d'Aide aux Employés
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Senior Software Support Analyst
EllisDon Group —Mississauga, ON
- De 90 000 $ à 120 000 $ par an
- Temps plein
- JavaScript
- Mentorat
- APIs
Sr. Windows System Administrator (Email Server)
OpenText —Mississauga, ON
- De 81 600 $ à 122 400 $ par an
- Sur appel
- Azure
- Dépannage de logiciel
- Windows
- Congés payés
Sr. Systems Administrator
OpenText —Mississauga, ON
- De 67 200 $ à 110 400 $ par an
- Maintenance
- Apprentissage automatique
- Mentorat
- Congés payés
Senior IT Application Specialist
Geotab —Oakville, ON
- De 104 400 $ à 135 700 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Ingénierie
- Assurance Dentaire
Application Support Analyst - Assistant Vice President
Citi —Mississauga, ON
- De 94 300 $ à 141 500 $ par an
- Temps plein
- Travail hybride
- Informatique
- Ingénierie
- Finance

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Senior System Administrator
Resource Label Group —Toronto, ON
Bachelor's degree in computer science, information systems, or a related field, or equivalent hands-on experience. Paid Time Off and Paid Holidays.
De 85 000 $ à 100 000 $ par an
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Sr. Technical Support Specialist
OpenText —Richmond Hill, ON
ONE LAST THINGOpenText is more than just a corporation—it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
De 72 610 $ à 108 240 $ par an

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Senior IT Support Analyst

Third Octet -
Mississauga, ON

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Détails du poste

Temps plein
De 60 000 $ à 80 000 $ par an
Il y a 11 jours

Profil recherché

Microsoft Windows Server
Authentification
Azure
Gestion des incidents
Coaching
Pare-feu
Gestion des risques
Réseau IP
Analyse des causes profondes
Coaching en milieu de travail
Intune
Centre d'assistance
Gestion des identités et de l'accès

Description complète du poste

The role

You own the problems that do not have an answer written down yet — the multi-system ones, the intermittent ones, the ones where three plausible explanations all fit the evidence.

And then you make them stop happening.

That second half is the part most support roles never get to. Here it is half the job and half of how we measure it. You are not just resolving escalations; you are working out why they keep arriving, and removing the reason.

This is not a senior version of the front line. It is a different job, with a different measure of success: what stops coming to you.

What you will do

Take ownership of escalated incidents — real ownership, not just the next set of hands — and drive them to resolution
Diagnose complex, ambiguous, multi-system problems where the answer is not in any runbook
Raise and drive problem records, eliminating recurring causes rather than repeatedly fixing symptoms
Make the front line better: coaching, shadowing, and writing the runbooks that raise first-line resolution
Hold the line on escalation quality in both directions — coach back what is not ready, and package cleanly what you escalate
Turn the patterns you see into concrete automation proposals for our Architect
Execute change within established customer standards, safely and with rollback in mind
Take part in the second-line on-call rotation

What you bring

Technical

Two or more years supporting Microsoft environments, ideally across multiple customers in a managed services setting
Solid Microsoft 365 administration, including Entra ID — groups, licensing, authentication
Windows Server and Active Directory: DNS, DHCP, Group Policy, file services
Endpoint management with Intune: policy, compliance, application deployment
Practical security: MFA, Conditional Access, and the Microsoft Defender stack
Networking good enough to diagnose across the boundary — routing, VLANs, VPN, firewall behaviour. Cisco Meraki and Barracuda experience maps straight onto our stack.
Azure exposure: virtual machines, networking, backup
Certifications are supported and funded. What you can actually do matters more.

How you work

Structured diagnosis. You form and eliminate hypotheses rather than trying things, and you can explain why the fix worked.
Comfort with ambiguity. The defining feature of this work is that the answer is not documented anywhere.
Pattern recognition. You see the third instance of something and recognize it as the third.
A coaching instinct. You would rather teach someone than take the ticket off them. This is the hardest thing for us to hire and the most valuable thing you can bring.
Risk judgement. You know when to stop, when to escalate, and when to refuse to proceed.

Where it goes

Three capability bands inside the tier, with compensation attached, so growing here does not require leaving here.

Beyond that, four genuine lanes: escalation depth toward Senior Engineer and eventually Architect; implementation and project delivery; automation and platform; or leadership. We will ask you which one you want rather than pointing you at whichever gap hurts us most. You will have a one-page development plan, a monthly conversation, a quarterly capability review, and protected development time.

What we offer

Salary range: $60,000 – $80,000
Personally tailored benefits - health, vision, dental, and paramedical
Flexibility in how, when, and where you work across a 4.5-day workweek, with a vacation policy well above standard
Focus windows that protect deep, uninterrupted work
Broad exposure to technology through client engagements and lab environments
Funded lifelong learning: an immersive education platform, vendor training, and soft-skills development
Wellness support, including access to the employee wellness platform and a wellness allowance
A defined career framework with development plans, capability bands, and protected development time
An open voice in shaping the direction of the company, with leadership that serves your best interest
Work. Life. Balance.

About Third Octet

We are a Canadian managed IT services provider, working since 2007 with small and mid-sized businesses, typically 25 to 150 employees, across the Greater Toronto Area and beyond. Our Workplace Suite is built on Microsoft 365, Microsoft Azure, Cisco Meraki, Barracuda, and Lenovo, and we are expanding it into Workplace OS: a deliberate operating model that layers shared visibility, governed automation, insights, and AI onto a secure, standardized foundation.

We are a small team supporting a growing base of customers, which means the work is real, the ownership is genuine, and what you build actually gets used.

How we screen

We use automated tools to help sort and shortlist applications. Every candidate who reaches the shortlist is reviewed by a person before any decision is made.

This posting is for an existing vacancy.

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