20 meilleures offres (product support specialist, ontario) (à pourvoir)

Lead, ITSM and Asset Management
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- Azure
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- Assurance Invalidité
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il y a 1 jour
Mortgage Specialist - Port Elgin/Hanover
Scotiabank —Elgin, ON
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Centennial Windows & Doors —Chatham-Kent, ON
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Southmedic Inc. —Barrie, ON
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Senior Technical Service Specialist – Major Appliances
Koolatron Corporation —Brantford, ON
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Customer Support Specialist - Bilingual (French)
Uline —Milton, ON
- De 35 $ à 40 $ de l’heure
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- Anglais
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- Bourses d'Études
il y a 13 jours
Senior Specialist, Large Complex & Specialty Claims
Definity Financial Corporation —Toronto, ON
- De 73 500 $ à 123 500 $ par an
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- Travail hybride
- Baccalauréat
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- Congés payés
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Exploration Drilling Equipment Specialist – Business Development
Services Mécaniques Aubin —North Bay, ON
- Temps plein
- Bilingue
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- Régimes de participation aux bénéfices
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Geospatial Program Manager
Planview Utility Services —Toronto, ON
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- Programmes de Bien-être
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il y a 7 jours
Technical Field Sales - Billingual
Latham Pool Products, Inc. (Canada) —Kingston, ON
- De 62 000 $ à 75 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Microsoft Outlook
- Assurance Invalidité
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il y a 7 jours
Automotive Customer Support Specialist (Onsite)
Concentrix —Chatham-Kent, ON
- 20 $ de l’heure
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Senior Field Claims Adjuster, Property
Intact —London, ON
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Customer Solutions Specialist
Shouldice Stone —Shallow Lake, ON
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Payroll & Accounts Payable Administrator (on-site)
A.C. Americas —Mississauga, ON
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Esprit d'analyse
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Senior Field Claims Adjuster, Property
Intact —Mississauga, ON
- De 80 700 $ à 98 700 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Baccalauréat
- Compétences en informatique
- Plan d'actionnariat des employés
Geospatial Program Manager
Planview Utility Services —Vaughan, ON
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- PMP
- Gestion de projet
- Baccalauréat
- Régimes de participation aux bénéfices
- Programmes de Bien-être
Postuler rapidement
il y a 7 jours
Geospatial Program Manager
Planview Utility Services —Markham, ON
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- PMP
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- Baccalauréat
- Régimes de participation aux bénéfices
- Programmes de Bien-être
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il y a 7 jours
Senior Technical Product Specialist
Dare Foods Limited —Cambridge, ON
- 93 000 $ par an
- Temps plein
- Ingénierie
- Microsoft Office
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- Congés payés
il y a 13 jours
B2C Sales Agent
Centennial Windows & Doors —Barrie, ON
- De 180 000 $ à 250 000 $ par an
- Fins de semaine au besoin
- Logiciels de GRC/CRM
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- Salesforce
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Operations Product Specialist
Romet Limited Canada —Mississauga, ON
- De 60 000 $ à 76 000 $ par an
- Microsoft Excel
- Microsoft Outlook
- Ingénierie

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Lead, ITSM and Asset Management

Defence Construction Canada -
Ottawa, ON

Postuler dès maintenant

Détails du poste

De 93 938 $ à 122 116 $ par an
Il y a 1 jour

Profil recherché

Jira
Bilingue
Français
Utilisation d'un ordinateur
Certification ITIL
Azure
Systèmes d'exploitation
Audit financier
Anglais
Microsoft Office
Baccalauréat
ITIL
Service Now
Technologies de l'information
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Intune
Technologie de l'information

Description complète du poste

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$93,938 - $122,116

Employment status:

Continuing

Flexible work option:

Hybrid (2 days/week)

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Mandatory

Closing Date:

18/08/2026

Country:

Canada

The Lead, ITSM and Asset Management (known internally as Lead, IT Support Services) supports the oversight of the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes and IT asset lifecycle management. This role ensures alignment with industry best practices (e.g., ITIL), drives operational efficiency, and supports compliance and governance across IT services and assets. This role will also manage and mentor a team of ITSM and Asset Management analysts and specialists.

Key Responsibilities:

Support the development and optimization of ITSM processes including Incident, Problem, Change, and Request Management.
Manage the LCM Partner
Manage the IT asset lifecycle, including procurement, refresh planning, deployment, tracking, inventory and disposal of hardware and software assets.
Ensure data accuracy and integrity in the Configuration Management Database (CMDB).
Collaborate with cross-functional teams to ensure service delivery meets business needs.
Monitor performance metrics and generate reports to support decision-making and continuous improvement.
Provide leadership and guidance to team members, fostering a culture of accountability and service excellence.
Ensure compliance with licensing, regulatory, and security requirements related to IT assets.
Develop and maintain effective relationships with DCC, and with industry, the Client-Partners and/or stakeholders

Other

Coordinate with vendors for technical support and on warranty claims, as required
Other duties as assigned

Qualifications:

Proven experience in ITSM and asset management roles, with leadership responsibilities.
Strong understanding of ITIL framework and ITSM tools (e.g., ServiceNow, Jira Service Management).
Strong understanding of the Microsoft Suite of products, including Azure, M365 and Intune
Experience with asset management systems and CMDB maintenance.
Excellent analytical, organizational, and communication skills.
ITIL certification and experience with audit/compliance processes are highly desirable.
Bilingual in French and English is mandatory.

SKILLS

General and Specific Knowledge

Best practices, methods, trends and legislation in information technology
Knowledge of operating systems, security protocols, hardware, software applications and cloud technologies
Project management principles

Formal Education and/or Certification(s) and Experience

Minimum: college diploma in an IT discipline with eight years’ relevant experience, or the equivalent
Preferred: undergraduate degree in an IT discipline with a minimum of five years’ relevant experience in IT service management and operations

Abilities

Use applicable computer software and operating systems
Write end-user instructions
Apply project management principles

DEVELOPMENT AND LEADERSHIP

Lead and manage direct reports
Provide functional advice and guidance to IT staff and DCC employees

Working Conditions: Hybrid work environment with a minimum of 2 days in the office.

Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your package includes:

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks

reference checks

previous employment

open source checks

credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email [email protected].

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : product support specialist (ontario)

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