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Housing Based Case Manager

Operation Come Home
Ottawa, ON

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Détails du poste

Temps plein
58 500 $ par an
Il y a 12 jours

Profil recherché

Intervention en situation de crise
Français
Tenue de dossiers
Tenue des dossiers
Admission
Travail auprès d'enfants et de jeunes (Clientèles)
Planification de la sécurité
Études postsecondaires
Anglais
Location immobilière
Travail auprès de personnes en situation d'itinérance
Gestion de cas
Psychologie
Gestion de budget
Travail social
Orientation vers les ressources en gestion de cas
Enseignement
Coordination des ressources communautaires
Permis de conduire

Description complète du poste

Who are we?

Operation Come Home is an employment, education, and support centre for homeless and at-risk youth age 16 and up. Our programs focus on what works and what matters to youth, as well as encourage personal growth of everyone as an individual. Operation Come Home is based in Ottawa, Ontario.

Vision:

To prevent homeless youth from becoming homeless adults.

Mission:

To provide a comprehensive menu of innovative programs and services designed to engage youth in productive activities that will provide them with a foundation to move on with their life goals.

Value Statement:

Operation Come Home strives to create a professional, non-judgemental, caring, confidential, consistent, youth-centred environment that empowers youth, staff and volunteers to actively promote: advocacy, youth success through opportunity, adaptability, integrity and equality through a team approach while maintaining respect for human worth and dignity.

Position Summary:

The Housing Based Case Manager (HBCM) provides essential housing support to youth aged 16-25 experiencing homelessness, with a focus on promoting housing stability and long-term retention. Utilizing a Housing First approach, the HBCM will assist individuals in navigating the housing process, including securing and maintaining suitable housing, and accessing community resources to meet their ongoing needs. The youth will be supporting in exploring various types of housing, including headleasing opportunities in HousingWorks.

The HBCM will collaborate closely with other members of the Housing First team and external service providers to ensure individuals receive the individualized supports necessary for their success. Key responsibilities include conducting intakes and assessments, offering crisis intervention, providing advocacy, and assisting individuals in developing critical life skills related to independent living. The role also involves regular home visits, case note documentation, and maintaining accurate service records.

This role requires flexibility, a proactive approach, and a strong commitment to supporting youth in overcoming barriers to stable housing and achieving a better quality of life.

Reporting:

This position reports to the Housing Coordinator.

Hours of Work

This is a full-time position, requiring 40 hours per week. Standard hours of work are Monday to Friday, from 8:00 AM to 4:00 PM. In addition, staff are expected to be available to work evenings and weekends as required, based on the needs of the program. Hours may be adjusted with prior notice to accommodate program demands.

Salary & Benefits:

Salary: $58,500 annually – paid twice monthly
Access to Group Health Benefits program
Access to a confidential Employee Assistance Program
Matching RRSP Matching Program after first year of employment
Two weeks paid vacation in year 1 & three weeks in year 2 of employment

Duties and Responsibilities

Housing & Landlord Engagement

Recruit and maintain relationships with landlords to support participation in housing programs, including headleasing opportunities in OCH’s HousingWorks program
Locate, secure, and maintain appropriate housing units for youth
Conduct regular (e.g., monthly) inspections of leased units to ensure safety and compliance
Prepare and manage occupancy agreements, leases, and related documentation
Follow-up on notices with youth participants and coordinate responses related to maintenance, occupancy, or tenancy concerns
Collaborate with housing providers and partner agencies to improve access to safe and affordable housing

Client Case Management

Provide comprehensive, housing-based case management using a youth-centered, Housing First approach
Conduct client intakes, eligibility screenings, and housing needs assessments
Develop and implement individualized service plans to support housing stability and independence
Support youth in securing housing, including attending viewings, completing applications, and liaising with landlords
Assist with housing transitions, including securing furniture, supplies, and setting up new living spaces
Conduct regular home visits to assess housing stability and provide ongoing support
Teach life skills such as budgeting, cleaning, tenancy responsibilities, and independent living
Advocate for youth by promoting awareness of housing rights and connecting them to appropriate community resources
Provide crisis intervention and short-term supports to address urgent housing or personal issues
Facilitate referrals to internal and external services (e.g., education, employment, healthcare, counseling)
Participate in case conferencing and collaborate with service providers to support positive client outcomes

Documentation & Evaluation

Maintain accurate, timely, and detailed case notes and service records
Manage caseload documentation, statistics, and reporting requirements
Input and update client data in HIFIS
Complete and track SPDAT assessments to ensure appropriate service prioritization
Support discharge planning and transitions to ensure continuity of care

Collaboration & Teamwork

Attend and actively participate in case management meetings, team meetings, and daily huddles
Collaborate with internal teams and external partners to ensure coordinated, holistic service delivery
Contribute to safety planning and provide support during crisis situations
Communicate relevant updates and critical information to team members and supervisors in a timely manner
Work collaboratively to ensure consistent, high-quality service delivery across the program
Engage in OCH team building opportunities

Community Engagement & Program Promotion

Represent the organization in community meetings, networking events, and partnerships
Promote programs and services to community stakeholders, service providers, and the public
Build and maintain relationships with community partners to enhance available supports for youth

Other Responsibilities

Respond to inquiries and provide accurate program information to clients and community members
Attend staff meetings, supervision sessions, and ongoing training opportunities
Keep supervisors informed of urgent or critical issues requiring attention
Perform other duties as assigned to support program and organizational needs

Qualifications:

Experience: At least 1-2 years of experience working with at-risk, homeless, or marginalized youth (or equivalent lived experience).
Education: A relevant degree or diploma in Social Work, Psychology, Youth Services, or a related field is preferred, though equivalent experience may be considered.
Background Check: Successful completion of a vulnerable sector check is required.
Driver’s License & Vehicle Access: Valid G2 or G-class driver's license (drivers’ abstract required). Access to a personal vehicle for work-related duties, including home visits, housing viewings, and meetings.
Availability: Ability to work onsite at 150 Gloucester Street for 40 hours per week, between the hours of 8 am and 8 pm. Staff are responsible for participating in rotating on-call shifts. On-call shifts are pre-planned and for 1-week periods. During this time, staff are lead on any calls, emails or texts that are received to the HousingWorks call line, 24 hours a day/7 days a week.
Physical Requirements: Ability to work in a physically demanding environment, including standing or walking for extended periods, lifting materials, and managing unpredictable situations.
Language Designation: Bilingualism in both official languages is required.

Candidates requiring accommodation during the application and/or the interview process should contact [email protected] so arrangements can be made.

Operation Come Home is committed to equity, diversity and inclusion. It is important to us that our staff team reflect the members of the community we serve. Operation Come Home is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Job Type: Full-time

Pay: $58,500.00 per year

Benefits:

Casual dress
Dental care
Disability insurance
Employee assistance program
Life insurance
Paid time off
RRSP match
Vision care

Application question(s):

Are you able to work from our office located at 150 Gloucester St in Ottawa, ON?
Have you completed post-secondary education in a related field?
Are you bilingual in both official languages (English and French)?
Do you have a valid G class license and clear driver's abstract?

Work Location: In person

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