11 meilleures offres (bilingual call center representative, remote) (à pourvoir)

Bilingual Customer Solutions Representative
World's Finest Chocolate —À domicile
- 55 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Service Center Representative
Foresters Financial Services, Inc. —À domicile
- De 42 000 $ à 57 000 $ par an
- Heures supplémentaires
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Espagnol
- Jours fériés payés
- Travail à domicile
Bilingual Spanish Service Center Representative
Foresters Financial Services, Inc. —À domicile
- De 42 000 $ à 57 000 $ par an
- Heures supplémentaires
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Espagnol
- Jours fériés payés
- Travail à domicile
Bilingual Customer Service Representative
Medavie —Montréal, QC
- 23,32 $ de l’heure
- 8 Heures
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada
TTEC —Montréal, QC
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Programmes de Bien-être
- Bourses d'Études
Postuler rapidement
Bilingual Spanish Call Center Representative (Collections)
Propel Holdings Inc —Toronto, ON
- De 18,00 $ à 18,50 $ de l’heure
- Télétravail
- Bilingue
- Espagnol
- Service à la clientèle
- Assurance Dentaire
il y a 8 jours
Bilingual Customer Care Representative
MTL Cannabis Corp —À domicile
- À partir de 45 000 $ par an
- 8 Heures
- Télétravail
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Customer Service Representative
Ardene —Laval, QC
- Temps partiel
- Télétravail
- Bilingue
- Microsoft Word
- Espagnol
Postuler rapidement
Customer Service Representative (PART TIME)
Ardene —Laval, QC
- Temps partiel
- Télétravail
- Bilingue
- Microsoft Word
- Espagnol
Postuler rapidement
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
Bilingual Customer Service Representative Remote
TP Canada —Edmonton, AB
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Compétences en informatique
- Assurance Dentaire
- Bourses d'Études
il y a 1 jour

Other jobs to consider

Find your next job by exploring related positions.

Call Center Manager
1 Clean Air —Nouveau-Brunswick
Build individual development plans and scorecards tied to conversion, revenue, and quality. *Minimum 4 years of proven experience in call center management,…
De 45 000 $ à 65 000 $ par an
Postuler rapidement
11 h
Spécialiste bilingue des ventes entrantes et de la rétention | Bilingual Inbound Sales & Retention Specialist
VOXDATA —Montréal, QC
Excellez dans un environnement axé sur les objectifs et pouvez atteindre constamment les cibles de performance et de vente. Work from home after nesting period.
De 16,60 $ à 17,00 $ de l’heure
Postuler rapidement

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (English/French)
Snap-on Tools of Canada Co. —Newmarket, ON
The overall responsibilities of the position include: ensuring that all customer issues and marketing requests are resolved and expedited in a timely manner,…
De 50 000 $ à 55 000 $ par an
Postuler rapidement
Bilingual (EN/FR) Partner Support Representative
LendCare —Pickering, ON
Address Partner inquiries and requests via inbound calls and emails with prompt and effective responses. Internal development training programs and platforms…
À partir de 20,10 $ de l’heure
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : bilingual call center representative (remote)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Bilingual Customer Solutions Representative

World's Finest Chocolate -
À domicile

Postuler dès maintenant

Détails du poste

Temps plein
55 000 $ par an

Profil recherché

Bilingue
Microsoft Word
Français
Microsoft Excel
Microsoft Outlook
Vente
Service à la clientèle
Anglais
Microsoft Office
Baccalauréat
SharePoint
Affaires
Gestion des comptes

Description complète du poste

POSITION OVERVIEW

We’re seeking a seasoned Customer Solutions Representative who excels at solving complex customer challenges and driving meaningful business outcomes. This is a strategic, high-impact role, not entry-level. You will step in with authority, take ownership of customer issues, and deliver results. Must be bi-lingual, in French and English.

In this role, you will manage the end-to-end customer lifecycle, from pre-sales support and order management to billing, collections, and issue resolution. Apply problem-solving skills via phone, Live Chat and email to provide target solutions, and collaborate cross-functionally to implement seamless solutions. Exceptional communication, relationship management, and problem-solving skills are essential, as you will represent our products and services while ensuring a superior customer experience.

We’re looking for a collaborative, proactive, confident professional who can drive customer satisfaction and operational excellence across the organization.

KEY RESPONSIBILITIES

This is not a traditional customer service role. The position focuses on analyzing and resolving complex issues using judgment within established guidelines and collaborating across teams to deliver effective solutions. Although not a call-center environment, this role requires the ability to manage customer inquiries at a fast pace, using thoughtful, unscripted responses that balance high productivity with quality outcomes.
Serve as a trusted point of contact for internal and external stakeholders, delivering precise, professional, and timely communication.
Partner strategically with Sales team, Logistics, Third Party Warehouses, and Accounting to resolve complex customer and operational inquiries, ensuring smooth processes across teams.
Lead resolution of high-impact customer requests across all channels (phone, Live Chat & email), including order processing, inventory management, product recommendations, and lead-time challenges.
Proactively communicate critical updates, delays, or changes to drive customer satisfaction.
Manage assigned aspects of the order lifecycle, from order entry and tracking to confirmations, and coordination with Logistics for on-time delivery.
Manage exceptions and escalations, including returns, credit adjustments, ensuring issues are resolved efficiently and accurately.
Maintain deep subject-matter expertise in products, sales teams, promotional programs, and internal systems to provide authoritative guidance and support business decisions.
Identify ways to improve processes, collaborate with leadership, and help drive smooth operations that create outstanding experiences for our customers.
Maintain accurate and detailed records of customer interactions, solutions, and follow-ups in tracking systems.
Responsibilities may evolve to support the needs of the business
Scheduled Regular hours of work are 40 hours per week. Monday through Friday

QUALIFICATIONS

Minimum 2-4 years of experience in customer service, account management, order processing, collections, or related roles.
Bilingual - must speak, read and write English and French fluently
Experience learning and applying complex products, systems, or processes to resolve customer issues and deliver solutions.
Strong communication skills, with the ability to explain complex information clearly and concisely.
Exceptional relationship-building skills and a focus on driving positive outcomes across both customer interactions and internal team collaboration.
Bachelor’s degree in business or related field.

PERFERRED SKILLS

Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint).
Experience with LiveChat.
Comfortable navigating multiple applications and screens to research, track, and resolve customer issues efficiently.
Strong ability to leverage technology to enhance the customer experience and streamline internal processes.

COMPENSATION

Annual Salary: $55,000
Annual Bonus: 5% of base salary, based on individual and company performance
Extended Health Care (prescription drugs, paramedical services, medical equipment, & vision care)
Dental coverage (preventative, diagnostic, & restorative services)
Short-term and long-term disability coverage
Employee Assistance Program (EAP) and access to virtual healthcare services
Registered Pension Plan (RPP) with a 1% employer contribution after eligibility
Life Insurance and AD&D
Tuition Reimbursement
Three weeks paid vacation

REPORTING RELATIONSHIP

Reports to: Customer Solutions Manager

LOCATION

This is a hybrid role.

EQUAL OPPORTUNITY EMPLOYER

World’s Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.

Postuler dès maintenant

Affinez votre recherche

bilingual call center representative emplois - remote

Bilingual Customer Solutions Representative

Service Center Representative

Bilingual Spanish Service Center Representative

Bilingual Customer Service Representative

Senior Bilingual Healthcare Customer Service Representative – French-English – Work from home - Canada

Bilingual Spanish Call Center Representative (Collections)

Bilingual Customer Care Representative

Customer Service Representative

Customer Service Representative (PART TIME)

Bilingual French/English Customer Service Agent REMOTE

Bilingual Customer Service Representative Remote

Other jobs to consider

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : bilingual call center representative (remote)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact