20 meilleures offres (senior operations manager, remote) (à pourvoir)

Senior Manager, Client Operations & Support
Berkeley Payment Solutions Inc. —À domicile
- Télétravail
- Expérience en gestion
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Global C&I Strategy & Operations Senior Manager, Deloitte Global Growth ( 24 months FTC)
Deloitte —Toronto, ON
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Zensurance —Toronto, ON
- De 115 000 $ à 135 000 $ par an
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- Microsoft Excel
- Ingénierie
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Senior Marketing Operations Manager
Geotab —Oakville, ON
- De 104 000 $ à 130 000 $ par an
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- Travail hybride
- Salesforce
- Esprit d'analyse
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Senior Marketing Operations Manager
Axonify —Waterloo, ON
- De 103 000 $ à 153 000 $ par an
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- Salesforce
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Senior Manager, Revenue Operations
Roofr —Toronto, ON
- De 130 000 $ à 155 000 $ par an
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il y a 12 jours
Senior Product Manager, Risk Operations
Wave HQ —À domicile
- De 137 000 $ à 154 000 $ par an
- Temps plein
- Télétravail
- Apprentissage automatique
- Gestion de produits
- Intelligence artificielle
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Senior Manager - Risk Operations
Hard Rock Digital —Toronto, ON
- Temps plein
- Travail hybride
- Gestion de cas
- Diplôme universitaire non requis
- Compétences en communication
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il y a 7 jours
Senior Product Operations Manager (remote)
Autodesk —Toronto, ON
- De 122 000 $ à 179 300 $ par an
- Temps plein
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Senior Manager, Survey & Permitting Operations
Telecon Design USA Inc —À domicile
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- Télétravail
- Microsoft Office
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- Programme d'Aide aux Employés
il y a 12 jours
Senior Director, Revenue Operations
Solink —Ottawa, ON
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- Salesforce
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Sr. Clinical Operations Lead (Clinical Trial Manager)
Alimentiv —London, ON
- De 78 000 $ à 130 000 $ par an
- Temps plein
- Télétravail
- Microsoft Office
- Baccalauréat
- Sens de l'organisation
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Senior Manager, Marketing Operations
Charitable Impact —Vancouver, BC
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Marketing
- Analytique
- Assurance Dentaire
- Assurance Vision
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Senior Manager, Machine Learning (Data Operations)
Coalition, Inc. —À domicile
- De 123 100 $ à 186 800 $ par an
- Télétravail
- SQL
- Apprentissage automatique
- Python
- Assurance Dentaire
- Congés payés
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il y a 11 jours
Senior Program Manager, Product Operations(Saas Supply Chain Platform)
Kinaxis Inc. —À domicile
- Temps plein
- Télétravail
- PMP
- Maîtrise
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Senior Director, Revenue Operations
Dropbox —À domicile
- Temps plein
- Télétravail
- Vente
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- Intelligence artificielle
il y a 1 jour
Senior Director, Revenue Intelligence & Operations
360insights —Toronto, ON
- De 125 000 $ à 145 000 $ par an
- Temps plein
- Télétravail
- Leadership
- Compétences en communication
Postuler rapidement
il y a 7 jours
Senior Director, Product Operations
Petal —Ottawa, ON
- Temps plein
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- Baccalauréat
- Gestion de produits
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il y a 4 jours
Senior Solution Consultant, Operation Research Lead (Supply Chain Saas Solutions)
Kinaxis Inc. —À domicile
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
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Sr Operations Manager
GCL Environmental Ltd. —Calgary, AB
- De 100 000 $ à 145 000 $ par an
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Senior Manager, Client Operations & Support

Berkeley Payment Solutions Inc. -
À domicile

Postuler rapidement

Détails du poste

Profil recherché

Jira
Expérience en gestion
Droit
Logiciel-service

Description complète du poste

This is a remote position.

We are looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day-to-day operations for our clients. This is a high-stakes role designed for a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and of course client and cardholder support.

You aren't just leading a support team that handles all inbound client and cardholder tickets; you will lead complex CCaaS (Contact Center as a Service) infrastructure improvements, to interacting with multiple vendors, to defending RCAs in front of key clients.

Core Responsibilities

AI & Automation Strategy: Architect and implement a "smart" support layer using AI Agentic tools and automated workflows to decrease unit cost-to-serve while increasing First Contact Resolution (FCR).

Enterprise Operational Account Partnership: Act as the primary operational partner for marquee enterprise accounts. You own the relationship health, lead executive-level calls, and ensure operational delivery meets the standards of our highest-value clients.

Technical Incident & RCA Ownership: Serve as the "Commander-in-Chief" for technical incidents. You are responsible for coordinating internal engineering, external processors, and client communications under high pressure, ensuring Root Cause Analysis (RCA) documents are accurate, timely, and technically sound.

Infrastructure & Migration Leadership: Lead critical internal projects. You own the Go/No-Go decisions, vendor coordination, and the cross-functional roadmap required to modernize Berkeley’s client and cardholder support infrastructure.

People Management: Lead the Client and Cardholder Support teams, including internal and 3rd party providers to ensure outstanding Client Satisfaction and First Contact Resolution, coupled with a superior team culture.

Requirements

This role requires a rare blend of "technical fixer," "executive diplomat," and "operational architect."

Experience: 8+ years in Client Operations or Success, specifically within Fintech, Payments, or a highly regulated SaaS environment.

Incident Mastery: Proven experience leading technical incident responses and writing complex RCAs for enterprise-grade clients. You must be comfortable "speaking engineer" and "speaking client" simultaneously.

High-Stakes Account Operational Support: Experience in providing operational support to named, high-revenue accounts (Enterprise/Tier 1) and reporting directly to client C-Suite leadership.

Regulatory Understanding: An understanding of and/or the ability to learn the compliance requirements in payments (e.g., AML, KYC, regulatory reporting, and financial dispute resolution).

Project Leadership: Demonstrated success in leading infrastructure implementations and/or migrations (e.g., CCaaS, CRM, telephony, Agentic AI, etc.) with full accountability for vendor performance.

Strategic People Ops: Experience not just "managing" but building teams—designing org charts, managing performance-related transitions, and scaling a workforce through rapid growth.

Technical Stack: Proficiency in Zoho, JIRA, Metabase, or similar software applications, and modern AI support agents/LLM implementation.

Benefits

At Berkeley, we operate at the center of the B2B payment revolution. We offer a high-autonomy environment where your work has a direct line to the company’s bottom line.

Executive Visibility: Direct partnership with the COO and CEO, with a seat at the table for critical operational decisions.

Remote-First Flexibility: Work from your home office in a culture that prioritizes output over hours.

High-Growth Environment: Lead the transformation of our operational layer during a pivotal period of infrastructure migration and AI adoption.

Collaborative Innovation: Work with a team that values curiosity, directness, and the courage to tackle complex problems.

Professional Development: Real-world experience in high-stakes fintech operations that serves as a springboard for Director/VP-level leadership.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior operations manager (remote)

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