2 meilleures offres (veterinary receptionist, saint john, nb) (à pourvoir)

Client Care Representative - Veterinary Receptionist
Port City Emergency Veterinary Hospital —Saint John, NB
- À partir de 18 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Sens de l'organisation
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 6 jours
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Client Care Representative - Veterinary Receptionist

Port City Emergency Veterinary Hospital -
Saint John, NB

Postuler rapidement

Détails du poste

Temps plein
À partir de 18 $ de l’heure
Il y a 6 jours

Profil recherché

Service à la clientèle
Diplôme d'études secondaires
Sens de l'organisation
Réception
Compétences en communication
Expérience hospitalière

Description complète du poste

About Us:
At Port City Emergency Veterinary Hospital, we are open 24 hours a day, 7 days a week, and 365 days a year. We are locally owned and operated. Our team is committed to creating a welcoming, compassionate environment for every client and pet that walks through our doors. We are currently looking for a friendly, organized, and dedicated Veterinary Receptionist (Client Care Representative) to join our CCR team!

Position Overview:
As a Veterinary Receptionist, you will be the first point of contact for clients, ensuring that every visit to our hospital is a positive and smooth experience, even during difficult situations. You will handle a variety of administrative tasks while maintaining a calm, professional, and friendly demeanor.

Please note that our hospital schedule is rotational shift work.

Key Responsibilities:

Greet clients and their pets with a warm, friendly attitude and provide exceptional customer service.
Answer phone calls and manage patient intake and discharge.
Relay messages in a timely and professional manner, this includes answering client questions, with consultation with a Registered Veterinary Technician.
Communicate effectively with pet owners, providing updates on their pets' conditions.
Explain fees and charges to clients in a clear and transparent manner.
Complete scheduled and end of day close including balancing cash consisting of counting cash, settling debit machine, and printing end of day reports.
Ensure the waiting area is clean, comfortable, and organized for clients and their pets.
Assist in maintaining inventory of consumables for the coffee station and retail space.
Inform and assist clients with financing and insurance options.
Process payments, including invoicing, billing, and insurance submissions.
Maintain accurate and up-to-date client and pet records in the practice management system.
Ensure compliance with hospital policies, procedures, and confidentiality standards.
Adhere to safety protocols and infection control procedures to create a safe working environment.
Offer emotional support and empathy to clients during challenging situations.
Perform additional duties as required to support the efficient operation of the hospital and the well-being of our animal patients.

Qualifications:

Previous experience in a veterinary or customer service environment is preferred but not required.
Excellent communication skills, both in person and on the phone.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Ability to remain calm and composed in a fast-paced or high-pressure environment.
Strong attention to detail and ability to maintain accurate records.
Ability to handle sensitive or emotional situations with empathy and professionalism.
High school diploma or equivalent; additional education or certifications are an asset.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
Store discount
Vision care

Experience:

Front desk: 1 year (preferred)
Customer service: 1 year (required)

Work Location: In person

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Client Care Representative - Veterinary Receptionist

Veterinarian

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