Mortgage Underwriter / Administrative Assistant
I am one of the top brokers in the greater Hamilton area and am looking for a candidate who has experience in the banking or mortgage industry. Primary focus will be dealing with existing client base. The individual must be able to prioritize applications and workflow to ensure consistency in service level expectations while managing high volumes and a continued focus on service excellence
Description of Responsibilities:
- Communicate with referral partners, mortgage broker and clients on status and recommendation of the application throughout the process
- Client pipeline management - reviews pipeline regularly to monitor the progress of mortgages to next milestone, also assists in; submitting applications, ordering appraisals, document fulfillment, client signing and testimonial requests
- Manage time frame for all parties in the transaction to facilitate mortgage closing and financial commitment requirements
- Ensure mortgage applications meet compliance requirements by consistently following file checklists and internal process guidelines
- Consistent and accurate mortgage underwriting as per different lender policies and guidelines
- Request and follow up consistently for required documentation as needed from client
- Recommends solutions to moderately complex problems
- Implements marketing campaigns and initiatives; social media, networking presentations for referral sources
Qualifications and Desired Work Experience:
- A positive, enthusiastic attitude, with strong people skills
- Strong negotiation and communication skills
- Leadership and accountability skills - influencing team members around you in a positive manner
- Being flexible, adaptable, and keen to work in a fast-paced environment that’s always evolving
- Change – being energized and open to proactively exploring new ways of doing things
- Mortgage underwriting experience and/or willingness to develop credit structuring skills
- An established referral network
- Knowledge of the broader real estate industry and Canadian mortgage market
- Proficiency in Microsoft Office Suite including Outlook, Word, Excel and PowerPoint
We look forward to hearing from qualified candidates!
Experience:
Must hold a valid mortgage agent/broker license - This can be obtained during training
Job Duties and Responsibilities:
- Maintain positive relationships with customers to build continued loyalty to the brokers
- Maintain positive relationships with Lenders and external business partners such as appraisers, insurance companies, mortgage insurers and lawyers
- Submit completed applications and supporting documentation to the lenders
- Prepare mortgage options and communication to clients for approval by the broker (highly focused on refinances, switches and renewals)
- Obtain and compile information pertaining to the application
- Research underwriting information for the mortgage brokers to review
- Assist with documentation collection, appraisals etc.
- Interact with lenders where applicable to negotiate mortgage approval
- Ensures due diligence has been completed prior to sending to a lender for approval
- Operate and manage all client communication through CRM systems
Educational /Technical Experience:
- 3+ years of experience performing all mortgage underwriting procedures in accordance with established laws and regulations
- 3 + years of experience in the Canadian mortgage industry and mortgage brokers
- Possess solid MS Office/Computer skills
- Mortgage Agent/Broker license
- Working knowledge of CRM systems
Personal Requirements: Outstanding relationship management skills
- Possess excellent written and oral communication skills
- Ability to deal with customers via web, email, and telephone
- Provide timely and accurate response to all broker queries
- Be committed to providing outstanding customer service
- Ability to work in an open environment which is fast paced
- Self-Motivated / proactive mindset
- Ability to work independently as well as part of a team
- Excellent organizational skills and analytical skills
- High attention to detail
- Proven ability to meet deadlines
- Flexible and adaptable, able to multi-task under pressure
Job Types: Full-time, Permanent
Pay: $55,000.00-$120,000.00 per year
Benefits:
- On-site parking
- Work from home
Experience:
- underwriting: 1 year (preferred)
Work Location: Hybrid remote in Stoney Creek, ON L8G 1C1
