IT Support Technician
ITX Solutions Inc. – London, Ontario & Surrounding Area
Job Type: Full-Time, Permanent
Salary: $50,000–$75,000 per year, based on skills and experience
Schedule: Monday to Friday, with occasional weekends as required
Work Location: In person / Client locations throughout the London area
About ITX Solutions
Are you an IT professional who enjoys solving problems, working directly with clients, and learning new technologies?
ITX Solutions is a growing technology company serving businesses throughout London and the surrounding area. We provide a wide range of IT services, including onsite and remote technical support, managed services, IT consulting, technology sales, outsourcing, and cloud and hosted solutions.
We are looking for an IT Support Technician who is professional, personable, technically capable, and passionate about helping clients succeed.
This is a hands-on position that will give you exposure to a wide variety of technologies, environments, and client challenges. You will work both independently and as part of our team, providing technical support remotely from our office and onsite at client locations.
About the Role
As an IT Support Technician, you will be responsible for diagnosing and resolving technical issues, maintaining client environments, implementing technology solutions, and providing exceptional customer service.
You will also play an important role in educating clients and identifying potential issues before they become problems. We believe good IT support is more than simply fixing what is broken — it is about understanding the client's business, recommending appropriate solutions, and helping prevent future downtime.
Key Responsibilities
- Provide professional, courteous, and timely technical support to clients by phone, remotely, and onsite.
- Diagnose, troubleshoot, and resolve hardware, software, networking, server, cloud, and security issues.
- Install, configure, maintain, and support computer systems, servers, networks, and other technology.
- Identify potential maintenance, security, and infrastructure issues before they result in downtime.
- Educate clients on IT best practices, security, maintenance, and recommended technology solutions.
- Clearly explain technical concepts and solutions to clients using easy-to-understand language.
- Prioritize and manage multiple support requests while meeting service expectations and deadlines.
- Accurately document work performed, technical issues, and resolutions.
- Follow established company policies, procedures, security practices, and documentation standards.
- Escalate complex or urgent issues when appropriate.
- Maintain current knowledge of technology, cybersecurity, industry standards, and best practices.
- Work independently while knowing when to ask for assistance or escalate an issue.
- Assist with IT projects, deployments, upgrades, and infrastructure installations.
- Develop strong, long-term relationships with clients.
- Identify opportunities where additional technology, services, or solutions could benefit a client.
- Travel to client locations throughout the London and surrounding area.
What We're Looking For
We are looking for someone who takes pride in their work and understands that the quality of their work reflects both themselves and ITX Solutions.
The successful candidate will have:
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Professional written, verbal, and telephone communication.
- The ability to explain complex technical concepts in simple terms.
- Strong attention to detail and organizational skills.
- The ability to prioritize and manage a varied workload.
- The ability to work independently with minimal supervision.
- A willingness to learn new technologies and continuously improve their technical skills.
- A professional and positive attitude.
- The ability to follow established policies, procedures, and best practices.
- Comfort working directly with clients and representing the company professionally.
- An interest in technology and a desire to build a long-term career in IT.
- Comfort discussing technology solutions and identifying opportunities to help clients improve their IT environments.
Technical Skills & Experience
The ideal candidate will have experience with many of the following technologies:
Operating Systems & Microsoft Technologies
- Microsoft Windows desktop and server operating systems.
- Microsoft 365 / Office 365, including:
- Exchange Online
- OneDrive
- SharePoint
- Microsoft Teams
- Active Directory and user/account administration.
- Microsoft cloud technologies and hosted solutions.
- Apple macOS, iOS, and Android environments.
Networking & Infrastructure
- TCP/IP and network troubleshooting.
- Routers and switches.
- Firewalls and security appliances.
- Wireless networks and wireless controllers.
- VPN technologies.
- Remote support technologies.
- Network infrastructure installation and troubleshooting.
- Structured cabling, cable termination, and network installations.
- Ability to work on ladders and perform physical installation work when required.
Servers & Business Technology
- Server installation, configuration, maintenance, and troubleshooting.
- Virtualization technologies.
- Backup and disaster recovery solutions.
- Email and collaboration platforms.
- Cloud and hosted solutions.
- Security and malware protection solutions.
- Mobile Device Management (MDM).
- Smartphone and tablet configuration and management.
- VoIP and business telephone systems.
Security & Best Practices
A strong understanding of IT security, industry standards, and best practices is extremely important. You should be comfortable identifying risks and explaining to clients why recommended security, backup, maintenance, and infrastructure practices are important to the reliability and security of their business.
Qualifications
- Minimum 2 years of IT support experience required.
- Post-secondary education in Information Technology, Computer Science, or a related field required.
- Valid Ontario driver's licence required.
- Reliable vehicle and proof of insurance required.
- Ability to travel to client locations throughout the London and surrounding area.
- Ability to provide a clean criminal/sector screening as required.
- CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar certifications are considered an asset.
What You'll Bring
We are looking for someone who is:
Client-focused
You understand that technical knowledge is only part of the job. You enjoy helping people and creating a positive client experience.
A problem solver
You don't give up when the answer isn't obvious. You know how to troubleshoot, research, test, and find a solution.
A lifelong learner
Technology changes quickly. You are interested in learning new products, platforms, security practices, and technologies.
Organized
You can manage multiple priorities without losing track of details or deadlines.
Professional
You understand that you are representing ITX Solutions every time you interact with a client.
Independent
You are comfortable taking ownership of your work and making decisions while knowing when an issue needs to be escalated.
Business-minded
You understand that technology should support the client's business. You are comfortable identifying opportunities to improve a client's environment and discussing potential solutions.
Why Join ITX Solutions?
At ITX Solutions, you'll have the opportunity to work with a wide variety of technologies and business environments. No two days are exactly the same.
We are a family-run technology company that combines a professional environment with a relaxed and supportive workplace culture. We believe in investing in our people and providing opportunities to develop both technically and professionally.
We Offer
- Competitive salary based on skills and experience.
- Full-time, permanent employment.
- Paid time off.
- Mileage reimbursement for business travel.
- On-site parking.
- On-site gym.
- Company events and annual holiday celebration.
- Store discount.
- Exposure to a wide range of technologies and client environments.
- Opportunities for professional development and certification.
- A supportive team environment.
- Excellent opportunity to build a long-term career in IT.
The Ideal Candidate
This position is a great fit for someone who wants more than a traditional help desk role.
If you enjoy working with technology, solving problems, meeting clients, working with your hands, learning new things, and seeing the direct impact of your work, we'd like to hear from you.
We are looking for someone with a solid technical foundation, a strong work ethic, excellent communication skills, and the desire to keep learning.
How to Apply
Please submit your resume and cover letter explaining why you would be a great addition to the ITX Solutions team.
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: $50,000.00-$75,000.00 per year
Benefits:
- Company events
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- Store discount
Application question(s):
- Would you be able to provide a clean sector vulnerable check (no criminal record?)
Experience:
- IT support: 1 year (required)
Licence/Certification:
- Ontario Drivers License (required)
Work Location: In person
