20 meilleures offres (it support manager, toronto, on) (à pourvoir)

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- De 111 365 $ à 142 116 $ par an
- Temps plein
- Télétravail
- Informatique
- PMP
- Ingénierie
IT End User Support Manager
KPMG —Toronto, ON
- De 87 500 $ à 130 500 $ par an
- Temps plein
- Windows
- Esprit d'analyse
- Gestion de projet
Lead, End User Compute & Service Desk
Porter Airlines Inc. —Toronto, ON
- Temps plein
- Google Suite
- Windows
- Mentorat
Service Manager, Office Tech (IT Support)
Klick Health —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Hospitalité
- Google Suite
- Windows
Lead Systems Administrator
OpenText —Richmond Hill, ON
- De 92 320 $ à 138 480 $ par an
- Sur appel
- Azure
- Windows
- Baccalauréat
- Congés payés
il y a 8 jours
Service Desk Lead
Scarborough Health Network —Scarborough, ON
- De 52,97 $ à 61,41 $ de l’heure
- Temps plein
- Médecine
- Microsoft Outlook
- Informatique
IT & Security Manager / Administrator - Toronto On.
Dokainish & Company —Toronto, ON
- Temps plein
- Azure
- Informatique
- Windows
Postuler rapidement
il y a 13 jours
Technical Support Manager – PropTech & Smart Building Technology
1Valet —Toronto, ON
- À partir de 110 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Salesforce
- Anglais
- Amélioration continue
Postuler rapidement
Applications Support Technical Lead Analyst
Citi —Mississauga, ON
- De 120 800 $ à 170 800 $ par an
- Temps plein
- Travail hybride
- Baccalauréat
- Gestion d'équipe
- Diplôme universitaire non requis
il y a 9 jours
Service Network Support Manager
Prevost Canada —Mississauga, ON
- De 100 000 $ à 130 000 $ par an
- Travail hybride
- Espagnol
- Service à la clientèle
- Microsoft Office
Senior Manager, AWS Technical Support
Ingram Micro —Mississauga, ON
- De 150 000 $ à 165 000 $ par an
- Temps plein
- DevOps
- Ingénierie
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Customs Solutions, Technology Service Manager
Livingston International Inc. —Toronto, ON
- De 70 825 $ à 106 500 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Espagnol
il y a 6 jours
Technical Support Manager
Kepler Canada —Richmond Hill, ON
- De 90 989,44 $ à 140 610,97 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Système CVC
- Assurance Dentaire
Postuler rapidement
IT Project Manager, Facilities and Real Estate Specialist – North America
Thales —Toronto, ON
- Fins de semaine au besoin
- Télétravail
- Microsoft Powerpoint
- PMP
- Ingénierie
- Jours fériés payés
- Assurance Invalidité
il y a 5 jours
Technical Account Manager
AfterShip —Toronto, ON
- De 111 000 $ à 150 000 $ par an
- Bases de données
- Gestion de projet
- Capacités de présentation
- Aide au Transport Quotidien
- Congés payés
Postuler rapidement
il y a 9 jours
Application Support Lead Analyst - Vice President
Citi —Mississauga, ON
- De 120 800 $ à 170 800 $ par an
- Temps plein
- Travail hybride
- Oracle
- Baccalauréat
- Diplôme universitaire non requis
Lead Production Support Specialist
HSBC Global Services Limited —Toronto, ON
- Fins de semaine au besoin
- Anglais
- Intelligence artificielle
- Compétences en communication
il y a 8 jours
Lead Premium Support Specialist - Fortify (Enterprise Application Security)
OpenText —Richmond Hill, ON
- De 86 800 $ à 130 200 $ par an
- Fins de semaine au besoin
- Espagnol
- Windows
- Java
- Congés payés
Lead System Administrator
Royal Bank of Canada —Toronto, ON
- Temps plein
- Service à la clientèle
- Recherche
- Gestion d'équipe
Technical Account Manager - Engine by Starling
Starling —Toronto, ON
- Temps plein
- Travail hybride
- Esprit d'analyse
- Capacités de présentation
- APIs
Postuler rapidement
il y a 9 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support manager (toronto, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Découvrir les offres d'emploi dans d'autres lieux

it support manager jobs near toronto, on

IT Administrator (Toronto, ON) : offres d'emploi

Solutions Manager (Toronto, ON) : offres d'emploi

Technical Support Specialist (Toronto, ON) : offres d'emploi

Technical Account Manager (Toronto, ON) : offres d'emploi

Application Support Analyst (Mississauga, ON) : offres d'emploi

Technical Support Manager (Toronto, ON) : offres d'emploi

Production Specialist (Toronto, ON) : offres d'emploi

IT Support (Toronto, ON) : offres d'emploi

Systems Administrator (Toronto, ON) : offres d'emploi

It Administrator (Dartmouth, NS) : offres d'emploi

It Administrator (Hamilton, ON) : offres d'emploi

Property Administrator (Toronto, ON) : offres d'emploi

It Administrator (Montréal, QC) : offres d'emploi

It Support (Ottawa, ON) : offres d'emploi

It (Fredericton, NB) : offres d'emploi

Office Administrator (Toronto, ON) : offres d'emploi

Customer Service Agent For Air Canada (Toronto Pearson International Airport, ON) : offres d'emploi

Chat Customer Service (Brampton, ON) : offres d'emploi

Service Desk Team Leader (Toronto, ON) : offres d'emploi

Service Desk Team Leader (Montréal, QC) : offres d'emploi

Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 111 365 $ à 142 116 $ par an

Profil recherché

Animation
Statistique
Soutien bureautique
Certification ITIL
Analyse des causes fondamentales des défauts
Informatique
Gestion des opérations
Gestion des incidents
PMP
Gestion des fournisseurs
Coaching
Ingénierie
Politiques de santé et sécurité au travail
Microsoft Exchange
Windows
Microsoft Office
Gestion du changement
Baccalauréat
Amélioration continue
Matériel informatique
Service à la clientèle
Orientation axée sur le service à la clientèle
Gestion des relations avec les fournisseurs
Service Now
Soutien à la clientèle
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Enseignement
Active Directory
Gestion du temps
Analyse de défaillance
Appareils mobiles
Consolidation d'équipe
VPN

Description complète du poste

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Postuler dès maintenant

Affinez votre recherche

it support manager emplois - toronto, on

Manager, End User Support Services

IT End User Support Manager

Lead, End User Compute & Service Desk

Service Manager, Office Tech (IT Support)

Lead Systems Administrator

Service Desk Lead

IT & Security Manager / Administrator - Toronto On.

Technical Support Manager – PropTech & Smart Building Technology

Applications Support Technical Lead Analyst

Service Network Support Manager

Senior Manager, AWS Technical Support

Customs Solutions, Technology Service Manager

Technical Support Manager

IT Project Manager, Facilities and Real Estate Specialist – North America

Technical Account Manager

Application Support Lead Analyst - Vice President

Lead Production Support Specialist

Lead Premium Support Specialist - Fortify (Enterprise Application Security)

Lead System Administrator

Technical Account Manager - Engine by Starling

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it support manager (toronto, on)

Découvrir les offres d'emploi dans d'autres lieux

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact