20 meilleures offres (lead by call, toronto, on) (à pourvoir)

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Community Manager

Kipling Group Inc. -
Etobicoke, ON

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Détails du poste

Contrat
De 60 000 $ à 65 000 $ par an

Profil recherché

Microsoft Powerpoint
Microsoft Word
Prospection commerciale
Visite libre
Vente
Service à la clientèle
Planification des rendez-vous clients
Yardi
Études postsecondaires
Classement
Génération de leads
Traitement des plaintes
Location immobilière
Service à la clientèle
Orientation axée sur le service à la clientèle
Prospection
Réception
Compétences en communication
Interaction avec les clients
Marketing
Gestion immobilière
Négociation

Description complète du poste

Company Overview: Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the company manages a diverse portfolio of over 190 properties, totalling 28 million square feet across major markets nationwide, including Toronto, Kitchener-Waterloo, Ottawa, Calgary, and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial performance, and long-term asset value. Guided by a hands-on approach and a commitment to trust, integrity, professionalism, and innovation, Kipling Group is a trusted partner managing your real estate investments.

Position Overview

The primary functions of the Community Manager are:

To lease suites, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss.
To represent the brand of the building as the front-line employee providing exceptional service to all residents and applicants.

Kipling is currently looking for a contract Community Manager to support our brand new lease-up luxury property in Toronto, Ontario. The Community Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

*This is a 12 month contract position with hours of work on the weekends and evenings as needed.*

Responsibilities

Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
Consistently focus on providing superior customer service
Meet and interact with residents and prospective residents in a courteous and professional manner
Foster a strong customer service culture among all staff
Promote a strong sense of community
Welcome and assist all residents and visitors in the office
Answer and direct all incoming telephone calls in a courteous and professional manner
Complete other duties as assigned

Leasing:

Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk-ins
Secure appointments and conduct property and show suite tours with all prospective residents
Ensure all walk-ins are provided with a property tour, including suite showings - an appointment is not required
Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
Follow-up with all prospective residents
Regularly inspect upcoming suite availabilities prior to showing to prospective residents
Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
Negotiate leases to achieve optimum value for the property

Marketing:

Coordinate open houses and actively promote referral programs if required
Create and post advertisements on websites as required
Generate leads through a variety of avenues as required and in collaboration with Marketing Team (e.g. telemarketing, direct mail, etc.)
Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions
Prepare annual leasing and marketing plan for insertion in annual budget

Administration and Reporting:

Review and submit changes to leasing reports as directed
Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
Register all prospective residents using Yardi or other software as required
Collect and complete all pertinent information on the lease application form and forward to the Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.
Personally notify all applicants of the Manager’s decision (approved or declined) with respect to rental applications
Assemble and provide move-in packages to new residents
Coordinate reservations of elevators for move-ins and move-outs
Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
Assist with the completion of incoming and outgoing suite inspections and document as required
Actively monitor deficiencies in suites and common areas and produce work orders as required
Ensure that the resident directory is accurate
Be flexible with lunch hours and breaks to be available to prospective residents and appointments
Maintain an orderly leasing centre with proper filing of all documentation and correspondence
Other duties as assigned

Requirements

A passion for excellence in customer service delivery
Real Estate License preferred
Post-secondary education preferred
Exceptional oral and written communication skills
Strong interpersonal skills
Strong command of MS Office products: Word, Excel, PowerPoint etc.
Yardi experience an asset
Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
Self-starter with high degree of initiative, creativity and flexibility
Property Management, administration and sales experience an asset

Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling's culture, enhances collaboration and makes for an inclusive work environment.

Kipling will work with individuals requiring accommodation throughout the hiring process. If you require accommodation, please advise our HR team.

We thank all applicants for their interest and effort in applying for this role. Only candidates selected for interviews will be contacted.

Schedule:

Evening shift
Every Weekend
Monday to Friday

Pay: $60,000.00-$65,000.00 per year

Application question(s):

How many years of leasing experience do you currently have?

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : lead by call (toronto, on)

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