3 meilleures offres (customer service coordinator, truro, ns) (à pourvoir)

Automotive Service Advisor / Appointment Coordinator
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- De 20 $ à 25 $ de l’heure
- Temps plein
- Sens de l'organisation
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- De 60 000 $ à 70 000 $ par an
- Heures supplémentaires
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
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Sales Support Coordinator
Stanfield's Ltd. —Truro, NS
- Temps plein
- Microsoft Outlook
- Baccalauréat
- Déplacements à prévoir
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Automotive Service Advisor / Appointment Coordinator

Truro Nissan
Upper Onslow, NS

Postuler rapidement

Détails du poste

Temps plein
De 20 $ à 25 $ de l’heure

Profil recherché

Fidélisation de la clientèle
Planification des rendez-vous clients
Accueil des clients
Expérience en conseil de service de véhicule automobile
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Planification des rendez-vous
Gestion des ordres de travail
Compétences en communication
Interaction avec les clients
Coordination d'équipe

Description complète du poste

Truro Nissan is seeking a friendly, organized, and customer-focused individual to join our team as an Automotive Service Advisor / Appointment Coordinator.

This combined position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can confidently manage customer appointments while supporting the daily operation of a busy automotive service department.

Key Responsibilities

Answer incoming service calls, emails, and online appointment requests.
Schedule service appointments according to customer needs, technician availability, and shop capacity.
Greet customers and provide a professional, welcoming service experience.
Discuss vehicle concerns and accurately document the customer’s service requests.
Prepare and open repair orders with complete customer and vehicle information.
Review recommended maintenance based on the vehicle’s mileage and Nissan service guidelines.
Explain required repairs, maintenance services, timelines, and estimated costs.
Obtain customer authorization before additional work is completed.
Maintain regular communication with customers regarding the status of their vehicles.
Coordinate with technicians, parts staff, and service management to help keep appointments moving efficiently.
Review completed repair orders and explain the work performed and related charges.
Schedule follow-up appointments and contact customers regarding recommended or declined services.
Assist with appointment confirmations, reminders, customer retention calls, and service campaigns.
Help maintain accurate customer records in the dealership management system.
Address customer questions or concerns professionally and involve management when necessary.
Support the dealership’s customer satisfaction, productivity, and sales goals.

Qualifications

Previous experience in automotive service, customer service, appointment scheduling, or a dealership environment is an asset.
Strong communication, listening, and organizational skills.
A positive attitude and a genuine commitment to excellent customer service.
Ability to manage multiple priorities in a busy environment.
Comfortable using computers, telephone systems, email, and scheduling software.
Ability to explain automotive maintenance and repair information clearly.
Strong attention to detail and follow-through.
Valid Nova Scotia driver’s licence.
Familiarity with Nissan vehicles, dealership management systems, or manufacturer warranty procedures would be considered an asset.

What We Offer

Competitive compensation based on experience.
Full-time employment in a professional dealership environment.
Training and opportunities for career development.
A supportive, team-oriented workplace.
Employee pricing and dealership benefits where applicable.
The opportunity to build long-term relationships with customers in the Truro community.

How to Apply

If you are organized, dependable, and passionate about delivering an excellent customer experience, we would like to hear from you.

Please submit your résumé outlining your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are an equal-opportunity employer and welcome applications from all qualified candidates.

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Automotive Service Advisor / Appointment Coordinator

Logistics Coordinator

Sales Support Coordinator

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