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Espresso Machine Technician/ Service Coordinator

Wallace Coffee Service by JJ Bean Coffee Roasters -
Vancouver, BC

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Détails du poste

Permanent | Temps plein
De 25 $ à 30 $ de l’heure
Il y a 7 jours

Profil recherché

Google Suite
Permis de conduire de classe 5
Machines à espresso
Maintenance préventive
Réparation d'équipement
Logiciel de comptabilité
Soutien technique
Gestion des horaires
Plomberie
Conduite de véhicule
Service à la clientèle
Système CVC
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Outils électriques
Construction et rénovation
Gestion des ordres de travail
Outils manuels
Expérience en répartition
Compétences en communication
Connaissances en mécanique
Entretien des installations
Coordination d'équipe
Gestion du temps
Appareils mobiles

Description complète du poste

Service Technician / Service Coordinator

Location: 1904 Powell Street, Vancouver, BC
Schedule: Monday–Friday
Starting Wage: $25–$30/hour, based on experience, with opportunities for wage increases after the first 6 months

About JJ Bean / Wallace Coffee Service

JJ Bean exists to honour people through great coffee, service, food, and spaces.

Our service team helps keep that experience running every day. We support 24 JJ Bean cafés, more than 300 wholesale clients, and over 60 service accounts throughout the Lower Mainland.

We’re looking for someone who is organized, mechanically minded, enjoys solving problems, and wants to learn both the technical and customer-service side of a commercial equipment service business.

This is a unique opportunity to work alongside experienced technicians while learning how coffee equipment is installed, maintained, and repaired — as well as how service calls, customers, parts, and work orders are managed.

If you enjoy working with your hands, communicating with people, figuring things out, and taking pride in getting the job done properly, we’d like to hear from you.

The Role

As a Service Technician / Service Coordinator, you’ll be an important part of our three-person service team.

The role combines hands-on technical work with service coordination and administration.

A significant part of your responsibility will be coordinating the team’s daily service work — receiving service requests, scheduling technicians, creating and updating work orders, communicating with customers, and making sure service calls are followed through from start to finish.

At the same time, you’ll work alongside our technicians to learn how commercial coffee equipment and other café equipment are diagnosed, maintained, installed, and repaired.

Over time, you’ll develop an understanding of:

How our equipment works
How to troubleshoot and repair common equipment issues
Our customers and their individual service needs
How to prioritize service calls
How to schedule preventative maintenance
How to source and organize parts
How to manage work orders
How a professional service operation runs day to day

You will be based at our Powell Street location and will regularly travel throughout the Lower Mainland.

Thursday and Friday mornings begin at 5:00 AM to perform preventative maintenance at our cafés.

What You’ll DoService Coordination

Receive and respond to service requests from JJ Bean cafés, wholesale customers, and service accounts
Schedule and coordinate daily service calls for the technician team
Prioritize urgent repairs and preventative maintenance
Create, update, and close service work orders
Track outstanding repairs and follow up to ensure jobs are completed
Communicate with café managers, customers, suppliers, and technicians
Keep customers informed about service status, scheduling, parts, and follow-up requirements
Help organize the team’s daily schedule and workflow
Source parts and help maintain parts inventory
Keep service records and documentation organized
Learn our customers, their equipment, and their individual service requirements

Technical & Hands-On Work

Work alongside experienced technicians and learn commercial coffee equipment service
Assist with installation, maintenance, troubleshooting, and repair of café equipment
Perform preventative maintenance at JJ Bean locations
Learn to diagnose mechanical, electrical, plumbing, and equipment issues
Assist with equipment repairs in our workshop
Eventually take on service and repair work independently as your skills develop
Perform general building maintenance and repairs
Complete furniture, fixture, hardware, and minor plumbing repairs
Use hand and power tools safely and effectively
Maintain a clean, organized, and safe workshop
Travel between locations as required

What We’re Looking For

We’re looking for someone who is organized, mechanically inclined, reliable, curious, and comfortable figuring things out.

You don’t need to be an expert in coffee equipment. We can teach the right person the specialized equipment and systems used in our cafés.

More importantly, we’re looking for someone who wants to learn and grow with the role.

You should have:

A valid Class 5 driver’s licence
A clean and responsible driving record
Comfort driving throughout the Lower Mainland
Strong organizational and time-management skills
Strong mechanical aptitude and problem-solving skills
Comfort using hand and power tools
A willingness to learn technical and mechanical skills
Strong attention to detail
A sense of urgency when responding to service issues
Good communication and customer-service skills
The ability to communicate professionally with customers and suppliers
The ability to work independently while also being a strong team player
Comfort using mobile devices, computers, and digital work-order systems
The ability to stay organized when managing multiple service requests at the same time

Experience in any of the following is an asset:

Commercial coffee equipment
Espresso machines and coffee grinders
Electrical or electronics
Plumbing
HVAC or refrigeration
Millwright or mechanical trades
Automotive or equipment repair
Construction or building maintenance
Appliance repair
General maintenance
Other skilled trades
Service coordination or dispatching
Customer service or technical support

Experience with Google Workspace or accounting/service software is also an asset.

What We Provide

$25–$30/hour starting wage, based on experience
Opportunities for wage increases after the first 6 months
Company vehicle provided for on-call and early-morning service work
Partial cell phone reimbursement
Monday–Friday schedule
Hands-on training from experienced technicians
Training in commercial coffee equipment and service
The opportunity to develop both technical and service-management skills
The opportunity to learn how a professional service operation works
A supportive team environment
The opportunity to work with a wide range of commercial equipment and customers

Why JJ Bean / Wallace Coffee Service?

This isn’t a traditional office coordinator position, and it’s not simply a technician position either.

You’ll learn both sides of the business.

You’ll spend time in the field learning how equipment is repaired and maintained, while also learning how service calls are scheduled, customers are supported, work orders are managed, and preventative maintenance is organized.

You’ll get to know our cafés, wholesale customers, service accounts, equipment, suppliers, and technicians.

For the right person, this role can become a strong foundation for a career in technical service, equipment repair, service coordination, or service management.

If you’re the type of person who likes to figure things out, stay organized, help people, and keep things moving when something breaks, you’ll fit right in.

We’re looking to fill this position as soon as possible.

If this sounds like you, we’d love to hear from you.

Job Types: Permanent, Full-time

Pay: $25.00-$30.00 per hour

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Paid time off
Store discount

Flexible language requirement:

French not required

Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to start work at 5:00 AM on Thursdays and Fridays for preventative maintenance?

Experience:

Maintenance: 1 year (preferred)

Licence/Certification:

Class 5 Licence (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : operations coordinator (vancouver, bc)

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