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Product Operations Intern (Fall 2026)

GeoComply -
Vancouver, BC

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Détails du poste

Temps plein | Contrat à durée déterminée | Stage/coop
De 54 000 $ à 62 000 $ par an
Il y a 21 heures

Profil recherché

Doctorat
Maîtrise
SQL
Baccalauréat
Affaires
Art
Python

Description complète du poste

Location: Vancouver, B.C. Full-time, 40 hrs/week · Contract length: ~4 months

Start date: September 3th, 2026

Application deadline: July 23,2026

Salary range: $54,000 and ~$62,000 (annualized, prorated to your ~4-month placement).

The Role

GeoComply makes sure people online are who they say they are, and where they say they are. IDComply is the "who": our identity verification engine that confirms a real, eligible person is behind every account, powering sign-up for some of our biggest clients across industries.

Fraud rings, underage users, identity spoofers; IDComply is the wall they hit.

This role is about finding ways to do even better for our customers: getting ahead of issues before they are even visible on the customer side, and making sure an improvement we make for one customer is quickly rolled out across all of them.

You'll own a clear view of how every IDComply customer is performing. When the same issue recurs across customers, you'll build the tooling that solves it at the source. It's proactive and hands-on, and you'll work closely with Product, Solutions Engineering, and Support to make sure what you build is fitted to their needs and built to last.

Key Responsibilities

Build a per-customer IDComply health and friction matrix: a shared view of how each customer is performing, extending the team's existing friction methodology across all major customers.
Dig into support tickets, incidents, and compliance benchmarks, and sort the noise into the handful of categories that actually keep recurring.
Build self-serve tooling (AI-assisted and low-code) that structurally reduces those top categories, measured in real before-and-after ticket volume and pass-rate impact.
Surface customer-health risks early, and make sure they get actioned outside our team, not filed in a dashboard nobody opens. That last part is the whole point.
Embrace Stretch Opportunities (The Fun Part!): As a GeoComply intern, expect to be pushed. You'll be given special, high-value projects outside the immediate scope of your role, a chance to explore new skills, test your limits, and adapt to new challenges across the business.

Role Requirements

Currently pursuing a bachelor's degree in arts, science, or business with an interest in product, operations, strong technical coding foundation outside of just vibe-code.
Data-fluent. You're comfortable pulling answers out of messy data with SQL and Python, in tools like Databricks.
A builder. You can stand up self-serve tooling with AI-assisted and low-code tools (Claude Code / GeoCode, App Script, and similar).
AI-native. You use AI to build, investigate, and structure hard problems, not just to write emails.
Careful and discrete. You're handling compliance-sensitive customer data, and accuracy and confidentiality aren't negotiable.
Adoption-minded. You know a tool nobody opens is a failed tool, and you build for the people who will actually use it.

What This Role Is (and Isn't)

This role is:

Built for a problem-solver. You'll be working on something the team has tried to crack before.
Analytical and build-heavy. You'll spot what keeps going wrong, then build the thing that stops it.
Compliance-careful. Precision and confidentiality are the job, not a constraint on it.
Judged on adoption. Success is people outside the team actually using what you make.

This role is not:

A role that comes with a syllabus or a clear checklist of next steps. It's on you to ideate, propose, and perfect a solution.
A pure-strategy or "sit in meetings and shadow leaders" internship.
A fit if careful, detail-heavy, compliance-sensitive work feels like a drag.

What Success Looks Like

The health matrix is live and adopted. The team uses it to make real calls by the end of your term.
The top recurring friction categories are quantified, and your tooling measurably cuts the top few by showcase.
A measurable pass-rate lift or support-load reduction that traces back to what you built.
Bonus: you run a customer Quarterly Business Review using the methodology you've built.

What You'll Gain

Real ownership of a problem the team feels every week, with your work visible to product and solutions leadership.
Hands-on practice turning reactive firefighting into durable systems.
Mentorship from the IDComply team, working alongside the people building its metrics and reliability.
Room for Growth: We think young talent has so much to offer. Your work will have a meaningful impact on your team and the organization, and will allow you to grow your skills, network, and career.

Bonus Points if (nice to have, not needed)

Exposure to KYC, identity verification, fraud, or risk and compliance concepts.
You've built something that people actually adopted and kept using.
Familiarity with support or incident data, Mixpanel, or customer-health metrics.

Why is our salary range so large?

This role pays between $54,000 and ~$62,000 (annualized, prorated to your ~4-month placement). That's a wide band, and we'd rather explain it than pretend it isn't.

The range covers every technical intern we hire across three variables: whether this is your first product internship or your third+, whether you're at the beginning of your Bachelor's or at the end of your Master's, and actually extends beyond that for more senior / PhD or MBA level candidates who come into the Early Talent Program.

TL;DR: A first-internship bachelor's student and a Master's student with two years of work experience are both encouraged to apply: they just won't be paid the same, and they shouldn't be.

About GeoComply's Early Talent Program

Most companies see interns as cheap labour, a temporary workforce, or someone to hand the tasks nobody else wants. We think that's a huge missed opportunity.

GeoComply treats our Early Talent Program as a chance to hand-select and shape our future leaders: to give them the roots of the skills we want our team leads to have in five years, and our executives in fifteen. We develop our future pipeline of people as thoughtfully as we develop our products.

The stats back that up:

GeoComply supports an average of 60 intern positions a year, globally.
8 to 10% of our current workforce were hired on as interns.
Every intern gets hundreds of hours of job-specific training and professional development from their managers, mentors, and the Early Talent Program.

Learn more about the program and our benefits: https://www.geocomply.com/careers/internship/

Not sure you qualify for this role? Apply anyway. At GeoComply, Passion, Hunger, and Drive (aka PhD) count for more than relevant experience or a specific skill set.

Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought drives connection, innovation, and our success, and we welcome applicants of all backgrounds, experiences, beliefs, and identities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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