20 meilleures offres (technical support representative, vancouver, bc) (à pourvoir)

Plumbing Technical Customer Service Representative
Cantu Bathrooms & Hardware Ltd. —Vancouver, BC
- De 60 000 $ à 65 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Anglais
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Solar Sales Advisor (CA$70K - CA$180K+ OTE)
MAG SOLAR INC. —Vancouver, BC
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- Temps plein
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- Anglais
- Assurance Dentaire
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Sr. Account Manager
ATTA Elevators/ Modern Elevators —Burnaby, BC
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Développement commercial
- Programmes de Bien-être
- Assurance Invalidité
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il y a 8 jours
Bilingual (French/English) Guest Services Representative - Seasonal
Arc'teryx —Vancouver, BC
- 48 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Microsoft Office
- Plan d'actionnariat des employés
- Assurance Dentaire
Associate, Relationship Manager
Canaccord Genuity Corp. —Vancouver, BC
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Inside Sales Representative
Jetson Home —North Vancouver, BC
- 100 000 $ par an
- Fins de semaine au besoin
- Système CVC
- En présentiel
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
il y a 6 jours
Automation Sales - Software and Control Manager
Westburne —Burnaby, BC
- Temps plein
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- Déplacements à prévoir
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Technical Support Representative
FISPAN —Vancouver, BC
- De 52 860 $ à 60 790 $ par an
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- Baccalauréat
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- Congés payés
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Technical Support Representative - Pacific Time Zone
ContactMonkey —Vancouver, BC
- De 55 000 $ à 65 000 $ par an
- Télétravail
- Microsoft Outlook
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- Intelligence artificielle
Technical Support Lead
Portable Electric —Vancouver, BC
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Service à la clientèle
- Sens de l'organisation
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Customer Success Representative
Portable Electric —Vancouver, BC
- De 55 000 $ à 62 500 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Salesforce
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Technical Sales Representative
X Tronics Inc. —Vancouver, BC
- Temps plein
- Vente
- Anglais
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
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il y a 14 jours
Technical Sales Representative (61396)
Dynamix Agitators —Richmond, BC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Vente
- Systèmes PGI
- Production
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Technical Field Representative
Dyno Nobel —Vancouver, BC
- Fins de semaine au besoin
- Génie civil
- Microsoft Office
- Baccalauréat
- Jours fériés payés
- Programme d'Aide aux Employés
WDDC - Client Services Representative for Lower Mainland & Vancouver Island
Western Drug Distribution Center —Vancouver, BC
- De 37 $ à 39 $ de l’heure
- Temps plein
- Vente
- Microsoft Office
- Déplacements à prévoir
- Congés payés
- Assurance Vie
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il y a 12 jours
Technical Sales Representative
Whitecollars —Richmond, BC
- Temps plein
- Vente
- Systèmes PGI
- Baccalauréat
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Customer Support Representative
Rize Bikes Inc. —Richmond, BC
- De 45 000 $ à 50 000 $ par an
- Temps plein
- Bilingue
- Vente
- Service à la clientèle
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Sales Development Representative (SDR)
Boast Capital LP —Vancouver, BC
- De 60 000 $ à 70 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
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- Assurance Dentaire
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Business Development Representative
Quandri —Vancouver, BC
- De 55 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Développement commercial
- Intelligence artificielle
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il y a 14 jours
Customer Service Representative
Critical Environment Technologies Canada Inc. —Delta, BC
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Assurance Vision
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Plumbing Technical Customer Service Representative

Cantu Bathrooms & Hardware Ltd.
Vancouver, BC

Postuler rapidement

Détails du poste

Temps plein
De 60 000 $ à 65 000 $ par an

Profil recherché

Vente
Service à la clientèle
Anglais
Plomberie
Soutien à la clientèle
Étiquette au téléphone

Description complète du poste

Use Your Plumbing Knowledge in a Different Way

Not every plumbing professional wants to spend their career on the tools.

At CANTU, we're looking for a Technical Customer Service Representative who can apply their plumbing knowledge to help solve problems, support customers, and navigate complex service situations across some of Western Canada's most prestigious residential projects.

This role sits at the intersection of technical expertise, customer support, and problem solving.

You'll work closely with homeowners, contractors, designers, sales consultants, manufacturers, and internal teams to diagnose issues, determine appropriate solutions, and guide service matters through to resolution.

Success in this role isn't measured by the number of calls you answer. It's measured by your ability to understand the issue, make sound decisions, communicate clearly, and see things through to completion.

What You'll Do

Diagnose Problems and Provide Technical Support

When issues arise, you'll be the person others turn to for answers. Whether it's a product concern, installation question, warranty matter, or service issue, you'll use your technical knowledge and judgment to understand the situation, identify the appropriate path forward, and help bring resolution with confidence.

Serve as the primary point of contact for post-sale service and support inquiries
Help contractors, homeowners, and clients troubleshoot product and installation-related concerns
Review project details, specifications, photos, videos and documentation to determine appropriate next steps
Apply sound judgment when assessing repair, replacement, warranty, and service options

Own Service Issues from Start to Finish

This role is built around ownership. Rather than handing problems off to others, you'll take responsibility for moving service matters forward—coordinating communication, managing next steps, and ensuring nothing falls through the cracks.

Manage service issues from initial inquiry through final resolution
Coordinate directly with customers, manufacturers, vendors, sales consultants, and internal teams
Maintain clear communication and documentation throughout the process
Ensure commitments, timelines, and follow-up actions are completed as promised

Work Directly with Manufacturers and Vendors

Behind every successful resolution is a significant amount of coordination. You'll work directly with manufacturers and vendors to navigate warranty programs, service processes, replacement requests, and product-related issues on behalf of our customers.

Submit and manage warranty and service-related claims
Coordinate replacement products, parts, returns, and credits
Navigate manufacturer-specific systems, policies, and processes
Follow up proactively to keep service matters moving toward resolution

Support Exceptional Project Outcomes

The projects we support are often complex, highly customized, and detail-driven. When challenges arise, your ability to respond quickly, communicate clearly, and find practical solutions plays an important role in protecting both the customer experience and the project itself.

Partner with sales, warehouse, purchasing, and operations teams to support active projects
Help protect the customer experience when service issues arise
Contribute to process improvements and service best practices
Support the standards expected within a premium, design-focused environment

What's In It for You

For the right person, this role offers an opportunity to stay connected to the plumbing and construction industry while moving away from the physical demands of working on the tools. It's a position that combines technical knowledge, problem solving, autonomy, and customer interaction within a premium, professional environment.

Apply your plumbing knowledge in a new and rewarding way
Work on some of Western Canada's most prestigious custom residential projects
Join a stable, growing organization with a strong reputation in the industry
Enjoy a collaborative environment where initiative, judgment, and ownership are valued
Remain connected to the trades without the wear and tear of working on-site every day

You'll Thrive Here If You Are...

Naturally curious and enjoy solving technical problems
Comfortable making decisions and taking ownership of outcomes
Able to communicate clearly with contractors, homeowners, manufacturers, and internal teams
Organized enough to manage multiple service matters without losing track of details
Calm under pressure and confident navigating complex situations
Looking for a long-term opportunity where your technical knowledge can continue to grow

This role is particularly well suited to plumbers, plumbing apprentices, showroom consultants, and building products professionals who want to leverage their expertise in a customer-facing environment while remaining closely connected to the industry.

About Us

At CANTU, we represent premium European brands and support the design and construction community on high-end residential projects throughout Western Canada.

Our reputation has been built on exceptional products, strong execution, and a commitment to service that extends well beyond the initial sale. When challenges arise, our customers rely on knowledgeable professionals who can assess situations, provide solutions, and guide projects forward with confidence.

As a Plumbing Technical Customer Service Representative, you'll play a critical role in protecting that experience and ensuring every project receives the level of support our clients have come to expect.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

Extended health care

Application question(s):

What is your postal code and how far is your commute?
Are you legally entitled to work in Canada, if yes, are you a citizen, PR or on a visa?
Please explain your technical plumbing experience?
Tell us something fun or interesting about yourself not on your resume?

Work Location: In person

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technical support representative emplois - vancouver, bc

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support representative (vancouver, bc)

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