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Operations Support Manager - Security

BLACKBIRD SECURITY INC. -
Vancouver, BC

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Détails du poste

Permanent | Temps plein
De 60 000 $ à 65 000 $ par an

Profil recherché

Développement des relations avec la clientèle
Gestion des opérations
Service à la clientèle
Études postsecondaires
Anglais
DEC
Développement des relations avec la clientèle
Expérience administrative
Gestion des horaires
Développement commercial
Expérience en supervision
Gestion d'équipe
Service à la clientèle
Orientation axée sur le service à la clientèle
Sécurité
Formation et développement
Diplôme d'associé
Leadership
Permis d'Agent de Sécurité
Compétences en communication
Interaction avec les clients
Permis de conduire

Description complète du poste

Blackbird Security Inc. is currently seeking a highly skilled and motivated Operations Support Specialist to join our Field Operations team in Vancouver, BC.

Role Summary:

As the Operations Support Specialist, you will play a crucial role in overseeing the security operations within your assigned district (Lower Mainland BC), reporting directly to the Regional Manager, Operations Manager and ultimately, Director of Operations.

What’s in for you?

Employee benefits
Paid training and growth opportunities to succeed in your role
Career advancement opportunities through promotion from within
Recognition programs and bonuses
Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)

Responsibilities:

Provide comprehensive support and oversight for all company operations within the district.
Ensure effective management of all assigned sites.
Facilitate and ensure proper training is provided to new hires within the district.
Manage and maintain control over company-owned property, such as uniforms and equipment.
Assist the Regional Manager in overseeing operations, client management, and other related tasks.
Efficiently manage and lead the workforce within your district.
Actively contribute to company growth by maintaining strong client relationships.
Take leadership to create and manage weekly employee schedules for the district.
Maintain accurate scheduling records using TrackTik software.
Be available to cover shifts in emergency situations.
Complete necessary administrative tasks, including new hire paperwork, reports, and forms.
Address client needs and concerns promptly and professionally through email and phone communication.
Oversee the security operations of multiple retail locations.
Supervise and provide guidance to a team of 50+ security personnel.

Qualifications and Skills:

Valid Security License.
Previous Supervisory experience is required.
Prior management experience will be considered an asset.
Must possess a valid driver's license and have regular access to a vehicle.
Proven experience in the security industry is mandatory.
Prior retail security experience is highly preferred.
Excellent communication skills, both written and verbal.
Proficiency in the English language, including electronic communication.
Willingness to attend meetings and training sessions to enhance skills.
Knowledgeable about safety processes and procedures.
Strong leadership skills with the ability to set clear objectives.
Post-secondary degree is a plus.

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

Join our dedicated security team today!

We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Vision care

Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you drive your own vehicle?

Education:

DCS / DEC (preferred)

Experience:

Security: 3 years (required)
Administrative: 1 year (preferred)
Supervisory: 2 years (required)
Scheduling: 1 year (preferred)
retail security: 1 year (preferred)
Security Management: 1 year (required)

Licence/Certification:

Advanced Security License (preferred)
Security Guard Licence (required)
Driving Licence (required)

Work Location: In person

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