Insurance Operations Support Associate
Location: Waterford Ontario | Department: Operations\Corporate Services | Contract type: Permanent, Full-Time
Caradoc Townsend Mutual Insurance Company (CTM) is seeking an Insurance Operations Support Associate who will report directly to the Operations Manager. This is a full‑time, in‑office position based at our Waterford, Ontario office, where the successful candidate will work onsite with colleagues and provide front‑facing operational and administrative support.
CTM is a financially strong, growth oriented, policy holder-owned, mutual insurer. CTM is an equal opportunity employer. CTM realizes that your work life is not just about performing a job: it’s about work/life balance and being part of an organization that allows you to grow and reach your full potential.
Our Operations team is dedicated to delivering excellent customer service while continuously improving how we support our clients and business partners. The Insurance Operations Support Associate role is a front-facing position and a key contributor to the efficiency and effectiveness of our insurance operations.
This role supports all departments by combining administrative excellence with a strong operational mindset— supporting consistent processes, service quality, and day‑to‑day insurance operations across the organization. It offers hands‑on exposure to multiple areas of the business, helping you build a broad foundation in insurance operations during your first year.
As a mutual insurer, we are owned by our customers. Their needs are always our highest priority, and this role plays an important part in delivering on that promise.
Your first year will focus on:
- Learning CTM’s core insurance processes and systems
- Supporting multiple departments to understand how teams work together
- Building strong customer service and operational skills
- Developing a foundation for future growth within the organization
What you will do:
- Serve as the primary front-facing contact for clients and business partners visiting or calling the Waterford office.
- Answer and direct inquiries professionally, providing clear and accurate information in person, by phone, and via email.
- Support day‑to‑day insurance operations by assisting with policy servicing, documentation, and internal service requests.
- Work with underwriting, claims, and agency teams to help deliver timely, accurate, and consistent service.
- Perform accurate data entry and maintain records, documents, and files in accordance with company standards.
- Build effective working relationships with internal departments to support day‑to‑day insurance operations.
- Respond to client and internal requests in a timely and professional manner to ensure a positive experience.
- Provide backup support to other administrative and operations team members as required.
- Perform additional operational and administrative duties as assigned, while gaining exposure to core insurance processes.
What you will need:
- College diploma or university degree in insurance, business administration, operations, or a related field (preferred)
- Recent graduates are encouraged to apply.
- Strong customer service mindset with a focus on operational excellence.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Excellent listening, verbal, and written communication skills.
- Punctuality & Attendance
- Professionalism and Customer Focus
- A commitment to showing relentless respect, kindness, and empathy in all you do
- Successful candidates must be able to pass a comprehensive background check.
What we offer
We are an equal opportunity employer offering:
- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
- A strong foundation for building a career in insurance, including opportunities to pursue OTL licensing and CIP coursework with organizational support.
- A work environment that is fun and friendly and supports a healthy work-life balance
- This role provides a strong foundation for future growth within insurance operations and related areas
Interested? We want to hear from you!
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
ACCESSIBILITY STATEMENT (AODA IN ONTARIO)
CTM is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, CTM will make accommodations available to applicants with disabilities upon request during the recruitment process.
HUMAN RIGHTS STATEMENT
CTM strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, CTM will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
