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Manager, Resident Care (Sunnyside Home)

Region of Waterloo -
Kitchener, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 126 763,00 $ à 158 449,20 $ par an
Il y a 3 jours

Profil recherché

Négociation des modalités
Planification de l'amélioration de la qualité
Soins infirmiers
Expérience en soins de longue durée
Gestion de la qualité
Traitement des plaintes
Microsoft Office
Gestion du changement
Membre de l'OIIO
Exigences de la Loi sur la protection des renseignements personnels sur la santé (LPRPS)
Gestion des ressources humaines
Baccalauréat
Formation du personnel
Coordination de programmes
Contrats
Achats
Rapports de gestion
Gestion de budget
Amélioration continue de la qualité (ACQ)
Formation et développement
Expérience en gestion financière
Motivation d'équipe
Compétences en communication

Description complète du poste

Manager, Resident Care (Sunnyside Home)

Job Number: 4853
Job Type: Full-Time
Vacancy Reason: Backfill
Location: 247 Franklin St N - Sunnyside Home
Number of Positions: 1
Division: Community Services
Hours of Work: 35
Work Schedule: Monday-Friday
Union: Management/Management Support
Grade: Management/Management Support Grade 09
Salary Range: $126,763.00 - $158,449.20 per year

Join the Team at Sunnyside Home

At Sunnyside Home, care is personal.

As the first long-term care home in Waterloo Region certified in The Butterfly Approach®, we are recognized for creating a warm, home-like environment where relationships, emotional well-being, and resident choice come first.

Here, you’ll be part of a compassionate and innovative team that is committed to meaningful connections, person-centred care, and making every day matter for residents and families.

If you’re looking for more than just a job, and want to be part of a workplace where kindness, collaboration, and dignity are at the heart of the work, we’d love to hear from you.

For more information about Sunnyside Home and our approach to care, visit: Person Centred Care, Region of Waterloo

About the Region of Waterloo

The Region of Waterloo is a diverse and growing community committed to creating opportunities for current and future generations.

Waterloo Region is part of the Dish With One Spoon wampum, a treaty grounded in sharing, sustainability, and respect:

Take only what we need
Leave some for others
Keep the dish clean

These principles continue to guide our commitment to reconciliation, inclusion, and community well-being.

The Role

Leads the planning and delivery of resident care programs (nursing/clinical and personal care), including ongoing review/evaluation to ensure safe, quality, resident-centred care per legislation and divisional goals. Manages staffing and financial management required to meet program goals and service levels.

Duties/Responsibilities

Supervises Resident Care Coordinators, RAI Coordinator, and Infection Prevention & Control Coordinator. Indirectly supervises unionized staff, including Team Leaders, Registered Nurses, Registered Practical Nurses, and Personal Support Workers. Ensures staffing needs are met, including 24-hour staff coverage.
Leads the planning, development, and implementation of resident care programs (e.g., nursing, personal care, special programs) for long-term care, convalescent care, and respite.
Manages program financial and human resources to meet goals and objectives.
Develops evaluation systems to measure program/service objectives and manage compliance with legislation. Monitors quality improvement systems and processes.
Analyses and evaluates nursing and personal care services in support of resident-centred care, and client satisfaction, per legislation and best practices. Develops and implements quality improvement/ best practice initiatives, including leading/participating in accreditation program teams, and conducting program reviews.
Reports and follows up/investigates critical incidents with the Ministry.
Manages documentation practices, including electronic documentation for resident assessments, and reports and statistics per legislation. Oversees the resident assessment instrument minimum data system.
Jointly with the Quality Improvement & Risk Management Coordinator, develops and implements the annual quality improvement plan, and manages continuous quality improvement and change management.
Responds to and tracks resident, family, and staff complaints, including those related to abuse.
Collaborates with the Medical Director on medical issues to ensure appropriate resident services.
Manages safe medication systems, procedures, and practices.
Manages staff training programs and disciplinary actions as required. Ensures health and safety of staff through programs.
Establishes communication channels to staff, residents, families, and volunteers to ensure the proper dissemination of information, per confidentiality policies, procedures, and legislation.
Develops and advises on nursing philosophy, standards, policies, and procedures.
Handles staff complaints and grievances, and participates in contract negotiations and arbitrations as required.
Participates in change management and strategic planning initiatives for the Division. Represents the senior leadership team on committees.
Participates in peer groups with other municipalities and external agencies.
Administers and provides input into resident care budget. Participates in the procurement process for equipment/supplies, and approves program purchases, requisitions, and monitors expenditures. Manages inventory of drug and nursing supplies and equipment. Manages appropriate, efficient use of resources for funding.
Backs up the Administrator as required.
Performs related duties as required.

Knowledge, Skills, and Abilities

Knowledge of interdisciplinary resident-centred long-term care, including gerontology, nursing services/clinical care, budgeting, and labour relations, acquired through a Bachelor of Science Degree in Nursing, plus progressively responsible related experience in a long-term health care environment.
Must have current Registered Nurse certification with the College of Nurses of Ontario.
Knowledge of and ability to comply with policies and procedures, legislation, standards, guidelines (e.g., regulated health professions, long-term care, personal health information protection and consents, health and safety), and collective agreements.
Negotiation, analytical, problem solving, and continuous improvement skills to plan and develop program and clinical care objectives; determine administrative, technical, operational, and financial goals; and manage compliance.
Leadership, human relations, and communication skills to manage, train, develop, motivate and support staff; set and defend priorities and balance objectives; represent the Division on committees; conducts and ensures complaint/abuse investigations and resolutions; conduct presentations; and participate as an effective team member.
Ability to write annual and quality management reports, letters, policies, and work plans. Ability to read and understand legislation, guidelines, journals, letters, contracts, and reports.
Computer skills with ability to use software such as Microsoft Office, clinical documentation system, and resident assessment instrument minimum data system.
A tuberculosis (TB) test and annual influenza immunization are required.
Must provide an acceptable Police Vulnerable Sector Check (Level 3).
Ability to participate in an official standby/on-call rotation to respond to legislated or time sensitive demands beyond regularly scheduled work hours.
Ability to travel within and occasionally outside Waterloo Region.
Ability to implement and monitor compliance with the Departmental vision and philosophy for integrated customer service delivery within the division, across divisions, across departments and within the broader community.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact [email protected], or by calling our Service First Contact Centre at phone number (519) 575-4400.

Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Candidates who are asked to obtain a Vulnerable Sector Check (VSC) as part of the due diligence process are required to do so in support of our obligations under the Long-Term Care Act and our commitment to maintaining a safe environment for residents. If police services are unable to process a VSC, candidates will then be asked to provide a Criminal Record & Judicial Matters Check (CRJMC) so that we can complete appropriate due diligence.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

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Manager, Resident Care (Sunnyside Home)

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