20 meilleures offres (supervisor, windsor, on) (à pourvoir)

SUPERVISOR CONTACT CENTER -HYBRID
Green Shield —Windsor, ON
- De 72 521 $ à 109 341 $ par an
- Anglais
- Microsoft Office
- Expérience en supervision
il y a 11 jours
Restaurant Manager
1Tims Inc. —Windsor, ON
- De 48 000 $ à 60 000 $ par an
- Temps plein
- Gestion des stocks
- Gestion de restaurant
- Anglais
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Branch Manager
United Xteriors Inc —Windsor, ON
- De 80 000 $ à 110 000 $ par an
- Temps plein
- Service à la clientèle
- Amélioration continue
- Gestion d'équipe
Postuler rapidement
LEAD PLUMBER
Guaranteed Comfort Plumbing —Windsor, ON
- Temps plein
- Port de charges lourdes
- Service à la clientèle
- Maintenance
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Canadian Tax - Manager
Baker Tilly Trillium LLP —Essex, ON
- De 80 000 $ à 100 000 $ par an
- Temps plein
- Recherche
- Microsoft Office
- Esprit d'analyse
- Assurance Vision
Postuler rapidement
Front of House Manager
Service Inspired Restaurants —Windsor, ON
- De 53 600 $ à 63 700 $ par an
- Bar
- Assainissement
- Formation et développement
- Bourses d'Études
Program Manager - Tooling and Automation
Windsor Machine Group —Windsor, ON
- De 75 000 $ à 90 000 $ par an
- Temps plein
- PMP
- Ingénierie
- Esprit d'analyse
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 12 jours
Commercial Lines Account Manager
Navacord Insurance Services Ontario South West Inc. —Essex, ON
- De 60 000 $ à 72 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Outlook
- Développement commercial
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
Site Foreman/woman
J.D. Custom Construction —Essex, ON
- De 28 $ à 38 $ de l’heure
- Temps plein
- Anglais
- Diplôme d'études secondaires
- Expérience en supervision
- Assurance Dentaire
- Congés payés
Postuler rapidement
Commercial Lines Account Manager
Navacord Insurance Services Ontario South West Inc. —LaSalle, ON
- De 60 000 $ à 72 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Outlook
- Développement commercial
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
Integration Manager, ICAT - Redevelopment (Full Time)
Windsor Regional Hospital —Windsor, ON
- De 104 929 $ à 141 963 $ par an
- Temps plein
- PMP
- CAD
- Compétences rédactionnelles
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Assistant General Manager
Service Inspired Restaurants —Windsor, ON
- De 60 100 $ à 71 400 $ par an
- Bar
- Vente
- Gestion des stocks
- Bourses d'Études
Retail Assistant Manager
AutoShack.com —Windsor, ON
- De 22 $ à 24 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Anglais
- Réductions Tarifaires
- Assurance Vision
Postuler rapidement
il y a 9 jours
Tooling Design Leader - Stamping Dies
Waterford —Windsor, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- AutoCAD
- CAD
- Gestion de projet
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Experienced Retail Store Manager - Northern Ontario 16517309
Northern / NorthMart —Ontario
- De 52 020 $ à 77 520 $ par an
- Temps plein
- Microsoft Outlook
- Vente
- Gestion des stocks
Postuler rapidement
Accounting Manager
Doher & Company Chartered Accountants —Windsor, ON
- Temps plein
- Développement commercial
- Esprit d'analyse
- Gestion d'équipe
Postuler rapidement
Production Manager
ACMPanelworx —Windsor, ON
- De 30 $ à 35 $ de l’heure
- Temps plein
- Contrôle de l'inventaire
- Diplôme d'études secondaires
- Expérience en supervision
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 10 jours
Project Manager
Vista Solutions Inc. —Windsor, ON
- De 85 000 $ à 130 000 $ par an
- Temps plein
- PMP
- Gestion des stocks
- Ingénierie
- Assurance Invalidité
- Indemnité de déménagement
Postuler rapidement
National Lead, Access & Public Affairs - West
CSL —Ontario
- Temps plein
- Maîtrise
- Esprit d'analyse
- Gestion de projet
Department Manager, Grocery - Northern Ontario 15887540
Northern / NorthMart —Ontario
- De 48 450 $ à 65 000 $ par an
- Temps plein
- Microsoft Outlook
- Vente
- Marchandisage
Postuler rapidement

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SUPERVISOR CONTACT CENTER -HYBRID

Green Shield -
Windsor, ON

Postuler dès maintenant

Détails du poste

De 72 521 $ à 109 341 $ par an
Il y a 11 jours

Profil recherché

Téléphonie
Gestion des opérations
Centre d'appels
Coaching
Anglais
Microsoft Office
Gestion du rendement
Expérience en supervision
Baccalauréat
Amélioration continue
Prise de décisions
Ressources humaines
Orientation axée sur le service à la clientèle
Recrutement
Formation et développement
Diplôme d'études collégiales (hors Québec)
Motivation d'équipe
Coordination d'équipe
Amélioration des processus opérationnels
Consolidation d'équipe
Analytique

Description complète du poste

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.

At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

Serve as part of the Contact Centre Services (CCS) Management Team working to improve the delivery of the Customer
Experience and take Green Shield Service from ‘Great’ to ‘Even Better’.
Oversee CCS employees to ensure that employees work as a team and with optimum efficiency while providing extraordinary customer service.
Ensure the ongoing development of the CCS team through direct involvement in the recruitment, orientation, training, coaching, discipline, and health and safety of employees.
Coach, develop and supervise the work performance and well-being of employees through regular coaching sessions, the performance management process and health and safety reviews.
Operate within the department’s budget to achieve the objectives and standards of the company and department operating plan.
Work to ensure that the department meets service level results.
Understand processes and secure productivity enhancements, improvements, and efficiencies.
Foster a positive team environment where employees are trained, organized, and motivated to meet and exceed individual service levels, productivity, quality and efficiency objectives.
Work with employees, members of the Management Team, and other Green Shield employees to address and resolve customer issues and inquiries.
Coordinate shift workflow by adhering to the collective bargaining agreement and the company’s policies, procedures, and methods, and by applying performance data and reports.
Identify and implement process improvements and efficiencies.
Lead CCS Team members by example, through embracing Green Shield Canada’s Mission and Values, as well as our GSC Behaviours.
Work closely with and serve as an active member of Green Shield Canada’s Management Team.
Perform other duties as assigned.

WHO WE'RE LOOKING FOR

University Degree or College Diploma.
Minimum of 5 years of management/supervisory experience.
Experience in, and a strong working knowledge of customer service /contact centre operations including a solid understanding of telephony technology.
Demonstrated understanding and/or experience of the health benefits industry.
Strong leadership and team building skills.
Exhibits the competencies associated with the GSC Behaviors.
Demonstrated ability to lead teams through process improvements and technology changes.
Excellent analytical, problem solving and decision-making skills.
Excellent interpersonal skills (both written and verbal).
Proficiency with Microsoft Office suite of products.
An eager contributor who strives to be an engaged member of the team.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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supervisor emplois - windsor, on

SUPERVISOR CONTACT CENTER -HYBRID

Restaurant Manager

Branch Manager

LEAD PLUMBER

Canadian Tax - Manager

Front of House Manager

Program Manager - Tooling and Automation

Commercial Lines Account Manager

Site Foreman/woman

Commercial Lines Account Manager

Integration Manager, ICAT - Redevelopment (Full Time)

Assistant General Manager

Retail Assistant Manager

Tooling Design Leader - Stamping Dies

Experienced Retail Store Manager - Northern Ontario 16517309

Accounting Manager

Production Manager

Project Manager

National Lead, Access & Public Affairs - West

Department Manager, Grocery - Northern Ontario 15887540

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : supervisor (windsor, on)

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